Compare Pendo and Sprig 
At a Glance
Market Segments
Mid-Market (63.0% of reviews)
Mid-Market (53.8% of reviews)
Entry-Level Pricing
Free
$0.00
Pendo
Star Rating
(1,484)4.4 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSprig
Star Rating
(93)4.5 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pendo excels in Click Tracking with a score of 9.7, allowing for detailed user interaction analysis, while Sprig's score of 7.0 indicates a less robust feature in this area.
- Reviewers mention that Sprig offers superior Survey Management capabilities, particularly with its Survey Builder scoring 9.2, compared to Pendo's 8.5, making it easier for users to create and distribute surveys.
- G2 users highlight that Pendo's Account-Level Analytics feature, rated at 8.6, provides comprehensive insights into user behavior, whereas Sprig's score of 7.8 suggests it may lack some depth in this area.
- Users on G2 report that Sprig's Feedback Management capabilities shine with a Segmentation score of 9.3, allowing for more targeted feedback collection compared to Pendo's 8.3.
- Reviewers mention that Pendo's Real-Time Reporting feature, rated at 8.4, is highly valued for immediate insights, while Sprig's reporting capabilities, although solid, do not match this level of immediacy.
- Users say that Sprig's Data Analysis feature is particularly strong, scoring 9.3, which allows for in-depth analysis of survey results, while Pendo's score of 8.4 indicates it may not provide the same level of detail.
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Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Sprig
Free Plan
$0.00
For individuals just getting started with capturing quick and easy user insights.
- 1 study per month
- 5k MTUs
- 1 Link Survey per month
Free Trial
Pendo
Free Trial is available
Sprig
Free Trial is available
Ratings
Meets Requirements
8.5
1,131
8.6
80
Ease of Use
8.2
1,145
8.8
82
Ease of Setup
7.9
514
8.6
43
Ease of Admin
8.5
530
9.0
25
Quality of Support
8.5
990
9.0
70
Has the product been a good partner in doing business?
8.9
507
9.1
25
Product Direction (% positive)
8.5
1,047
9.7
82
Features by Category
Metrics
8.7
433
Not enough data
8.7
451
Not enough data
8.4
400
Not enough data
8.8
445
Not enough data
8.4
402
Not enough data
8.2
374
Not enough data
8.2
338
Not enough data
8.2
315
Not enough data
8.2
375
Not enough data
Reporting
8.4
443
Not enough data
8.5
406
Not enough data
8.7
417
Not enough data
8.7
447
Not enough data
7.9
243
Not enough data
8.1
266
Not enough data
8.2
429
Not enough data
Other
8.7
418
Not enough data
8.0
287
Not enough data
7.5
244
Not enough data
7.9
254
Not enough data
7.3
180
Not enough data
8.5
320
Not enough data
8.2
280
Not enough data
Administration
8.1
356
Not enough data
8.0
279
Not enough data
8.7
403
Not enough data
8.5
435
Not enough data
User Identification
7.8
102
Not enough data
8.5
129
Not enough data
7.9
96
Not enough data
Tracking & Reporting
8.4
118
Not enough data
8.4
124
Not enough data
8.2
101
Not enough data
8.4
133
Not enough data
8.5
125
Not enough data
8.6
130
Not enough data
Metrics
8.7
76
Not enough data
8.3
57
Not enough data
8.3
65
Not enough data
8.2
62
Not enough data
8.3
59
Not enough data
User Response Methods
Not enough data
9.5
61
Not enough data
7.6
43
Not enough data
6.2
39
Not enough data
Feature Not Available
Not enough data
7.4
40
Participant Selection
Not enough data
9.3
51
Not enough data
Feature Not Available
Not enough data
7.8
41
Not enough data
7.1
40
Insights
Not enough data
7.9
57
Not enough data
8.0
53
Not enough data
7.3
45
Generative AI
Not enough data
8.1
42
User Behavior
9.6
16
6.7
12
6.4
15
Feature Not Available
8.3
15
6.7
11
8.8
16
5.8
10
A/B Testing
7.7
14
Feature Not Available
7.3
14
Feature Not Available
9.2
15
Feature Not Available
7.3
14
Feature Not Available
Visitor Information
7.8
15
8.2
14
8.2
14
7.2
12
User Analysis
8.6
324
Not enough data
8.5
369
Not enough data
User Support
8.5
368
Not enough data
7.7
189
Not enough data
8.1
276
Not enough data
Walkthrough Type
8.2
277
Not enough data
8.6
344
Not enough data
Product Analytics
8.6
535
7.8
16
8.7
565
7.3
15
8.6
546
7.4
18
8.1
458
6.5
16
8.0
368
6.4
13
8.2
399
6.7
13
8.0
360
7.5
14
7.9
401
7.4
16
Analytics
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.6
7
Not enough data
6.7
7
Customization
Not enough data
8.9
6
Not enough data
6.9
6
Not enough data
7.8
6
Not enough data
6.9
6
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback Management
Not enough data
7.9
8
Not enough data
8.3
7
Not enough data
6.7
8
Feedback Analysis
Not enough data
9.2
8
Not enough data
9.0
7
Not enough data
8.8
7
Feedback Sources
Not enough data
3.1
7
Not enough data
9.1
9
Not enough data
1.9
7
Not enough data
2.9
7
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
9.2
65
Not enough data
8.9
64
Not enough data
8.7
57
Not enough data
8.6
61
Survey Customization
Not enough data
8.2
53
Not enough data
8.1
51
Not enough data
6.9
41
Not enough data
7.1
36
Survey Insights
Not enough data
8.1
60
Not enough data
6.9
48
Not enough data
8.0
58
Not enough data
8.5
51
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
304
Not enough data
7.8
285
Not enough data
8.0
286
Not enough data
Planning
7.2
213
Not enough data
7.2
205
Not enough data
6.7
181
Not enough data
7.7
217
Not enough data
7.3
192
Not enough data
Workflow Management
7.4
225
Not enough data
7.6
233
Not enough data
6.8
180
Not enough data
7.1
192
Not enough data
Metrics
8.7
76
Not enough data
8.3
57
Not enough data
8.3
65
Not enough data
8.2
62
Not enough data
8.3
59
Not enough data
Variation Testing
8.2
49
Not enough data
7.6
50
Not enough data
8.0
54
Not enough data
8.3
61
Not enough data
8.0
58
Not enough data
7.7
51
Not enough data
Reporting
8.5
79
Not enough data
8.6
82
Not enough data
Personalization
8.6
69
Not enough data
8.6
68
Not enough data
8.8
61
Not enough data
Administration
7.9
70
Not enough data
8.0
61
Not enough data
8.4
80
Not enough data
8.5
86
Not enough data
Categories
Categories
Shared Categories
Pendo and Sprig are categorized as Product Analytics and Session Replay
Unique Categories
Pendo is categorized as Digital Adoption Platform, Product Management, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Sprig is categorized as Feedback Analytics, Experience Management, User Research, Survey, and Heatmap Tools
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprig
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.8%
Information Technology and Services
15.3%
Marketing and Advertising
7.3%
Financial Services
4.1%
Hospital & Health Care
3.0%
Other
36.5%
Computer Software
25.8%
Information Technology and Services
21.5%
Financial Services
12.9%
Online Media
3.2%
Human Resources
3.2%
Other
33.3%
Most Helpful Reviews
Pendo
Most Helpful Favorable Review
Allie J.
Verified User in Computer Software
Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...
Most Helpful Critical Review
Verified User in Computer Software
Business ethics is weak. Changed terms and understanding to try to make more money. Their web performance is bad sometimes too, impacting user experiences
Sprig
Most Helpful Favorable Review
Tim P.
Verified User in Computer Software
The fact that it integrates so easily out of the box with our front end. I've had a few challenges here and there getting things to work, but the customer support team is always easy to contact and get help from. I like how easy it is to see the metrics,...
Most Helpful Critical Review
Verified User in Non-Profit Organization Management
It's incredibly easy to forget that you have an event triggering once it's live. You have to not just end the study or survey but archive the event too. We've found ourselves in more than one instance where the event continues to trigger, despite not being...
Allie J.
Verified User in Computer Software
Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...
Tim P.
Verified User in Computer Software
The fact that it integrates so easily out of the box with our front end. I've had a few challenges here and there getting things to work, but the customer support team is always easy to contact and get help from. I like how easy it is to see the metrics,...
Verified User in Computer Software
Business ethics is weak. Changed terms and understanding to try to make more money. Their web performance is bad sometimes too, impacting user experiences
Verified User in Non-Profit Organization Management
It's incredibly easy to forget that you have an event triggering once it's live. You have to not just end the study or survey but archive the event too. We've found ourselves in more than one instance where the event continues to trigger, despite not being...
Alternatives
Discussions
Which integrations does Pendo support?
2 comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
Sprig has no discussions with answers
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