Compare PagerDuty and xMatters 
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of alerts efficiently, while xMatters also performs well but does not match this level of efficiency.
- Reviewers mention that xMatters has a slight edge in "Quality of Support" with a score of 9.1 compared to PagerDuty's 8.9, suggesting that users find xMatters more responsive and helpful when issues arise.
- G2 users highlight that PagerDuty's "Automation" features, particularly in "Intelligent Automation" with a score of 9.7, are superior, allowing for more streamlined incident management compared to xMatters.
- Users on G2 note that xMatters shines in "Ease of Admin" with a score of 8.8, making it easier for administrators to manage the system, while PagerDuty scores slightly lower at 8.5.
- Reviewers say that both products have strong "Integrations" capabilities, but PagerDuty's score of 9.7 indicates a broader range of integrations that users find beneficial for their workflows.
- Users report that xMatters offers better "Compliance Standards Adherence" with a score of 8.3, which is crucial for organizations needing to meet specific regulatory requirements, while PagerDuty's score in this area is not as strong.
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Not possible to deduplicate alerts in order to avoid same notification twice and have a history
Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...
I have not found the least helpful about xMatters and the downsides of using xMatters yet. Currently our infrastructure team is still implementing, confifuring and testing this application, we are still in the testing phase for this application, therefore...
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to...
Mainly the platform is easy to use, allowing my team to exit the manual notification process when problems arise. The tool runs smoothly, especially after we move to the cloud. I love the design of the instrument, which is very easy to use. I feel the...
Not possible to deduplicate alerts in order to avoid same notification twice and have a history
I have not found the least helpful about xMatters and the downsides of using xMatters yet. Currently our infrastructure team is still implementing, confifuring and testing this application, we are still in the testing phase for this application, therefore...
