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Compare PagerDuty and xMatters 
Featured Products
At a Glance
Market Segments
Mid-Market (43.3% of reviews)
Enterprise (64.5% of reviews)
Entry-Level Pricing
Free Trial 5 Users Per Month
Free 10 Users Per Month
PagerDuty
Star Rating
(916)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansxMatters
Star Rating
(703)4.5 out of 5
Market Segments
Enterprise (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that xMatters excels in overall user satisfaction, reflected in its higher G2 Score compared to PagerDuty. Users appreciate the smooth flow of notifications and the ease of automating workflows, which enhances their incident management experience.
- Users say that PagerDuty is particularly effective at ensuring critical alerts reach the right people quickly. The platform's on-call scheduling and escalation policies are highlighted as key features that help reduce downtime and improve response times during incidents.
- Reviewers mention that xMatters offers a wide range of integration options, making it easier to connect with existing tools and streamline processes. This flexibility is a significant advantage for teams looking to enhance their incident response capabilities.
- According to verified reviews, PagerDuty's alerting system is praised for its reliability, with users noting that it sends notifications through multiple channels like mobile app, SMS, and email. This multi-channel approach is crucial for minimizing mean time to recovery (MTTR) in production environments.
- Users highlight that both platforms have similar star ratings, but xMatters has a stronger presence in the enterprise market, which may appeal to larger organizations seeking robust incident management solutions.
- Reviewers appreciate the ease of setup and administration in xMatters, with many noting that the implementation process was smoother than expected. In contrast, while PagerDuty is also user-friendly, some users have reported challenges in matching the software to their specific workflows.
Pricing
Entry-Level Pricing
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
PagerDuty
Free Trial is available
xMatters
Free Trial is available
Ratings
Meets Requirements
9.1
789
9.1
499
Ease of Use
8.6
796
8.8
515
Ease of Setup
8.3
422
8.8
293
Ease of Admin
8.5
409
8.8
183
Quality of Support
8.9
600
9.1
424
Has the product been a good partner in doing business?
8.9
347
9.3
175
Product Direction (% positive)
8.4
786
9.2
484
Features by Category
Automation
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Not enough data
Administration
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Not enough data
Functionality
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
151
|
Verified
9.3
296
9.5
168
|
Verified
9.5
321
|
Verified
9.2
157
|
Verified
9.1
299
|
Verified
7.8
15
7.5
22
Management Tools
9.2
155
|
Verified
9.1
290
9.1
183
9.1
292
|
Verified
9.0
173
|
Verified
9.0
275
|
Verified
Generative AI
8.0
42
8.3
72
8.1
42
8.4
74
Agentic AI - Incident Management
7.6
9
6.7
17
7.8
9
6.5
13
8.3
9
8.6
21
8.3
9
8.1
15
8.5
9
6.9
12
8.7
9
7.3
13
8.3
9
7.3
15
Functionality
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Not enough data
Issue Resolution
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Not enough data
Management
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.6
41
9.3
73
9.6
41
9.4
73
Agentic AI - ServiceNow Store Apps
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.6
6
Generative AI
8.5
28
Feature Not Available
Agentic AI - IT Alerting
7.9
7
Feature Not Available
7.4
7
Feature Not Available
8.8
7
7.5
10
7.6
7
Feature Not Available
7.6
7
Feature Not Available
8.1
7
Feature Not Available
8.1
7
Feature Not Available
Automation Support - Runbook Automation
9.0
8
Not enough data
8.3
7
Not enough data
7.3
8
Not enough data
8.6
7
Not enough data
Error Management - Runbook Automation
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
Customization - Runbook Automation
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Not enough data
Compliance and Reporting - Runbook Automation
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Performance - Runbook Automation
8.3
7
Not enough data
8.8
7
Not enough data
8.3
6
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PagerDuty and xMatters are categorized as ServiceNow Store Apps, Incident Management, and IT Alerting
Unique Categories
xMatters has no unique categories
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
21.4%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.3%
Information Technology and Services
20.4%
Financial Services
9.1%
Computer Software
7.4%
Hospital & Health Care
6.5%
Banking
5.1%
Other
51.6%
Alternatives
Discussions
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
Why xMatters tool crashes sometimes?
1 Comment
SH
I've never had a problem with it. Have you raised a case to the xMatters support team? They are really good and will help find the problem.Read more
Can the option of xmatter be enabled only for few audience
1 Comment
RT
People who have accounts created in xMatters can "use" xMatters. There will be different use cases for different people based on their jobs. Some will only...Read more
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
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