Compare Opsgenie and Rootly

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At a Glance
Opsgenie
Opsgenie
Star Rating
(48)4.3 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Opsgenie
Rootly
Rootly
Star Rating
(52)4.8 out of 5
Market Segments
Mid-Market (67.3% of reviews)
Information
Entry-Level Pricing
$20.00 1 user/mo
Free Trial is available
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Opsgenie excels in "Constant Monitoring" with a score of 9.2, while Rootly slightly outperforms it with a score of 9.4, indicating that Rootly may provide more reliable real-time monitoring capabilities.
  • Reviewers mention that Rootly's "Quality of Support" is exceptional, scoring 9.9 compared to Opsgenie's 8.7, suggesting that users find Rootly's customer service more responsive and helpful.
  • G2 users highlight that Rootly's "Ease of Use" is significantly better, with a score of 9.3 versus Opsgenie's 8.3, indicating that Rootly may offer a more intuitive user interface and overall experience.
  • Users on G2 report that Opsgenie's "Ticket Accuracy" scores 8.8, while Rootly shines with a score of 9.3, suggesting that Rootly may provide more precise ticketing features, which is crucial for incident management.
  • Reviewers say that Rootly's "Lifecycle Visualization" feature, scoring 9.6, is a standout, providing better insights into the ticket lifecycle compared to Opsgenie's score of 8.3, which may enhance operational efficiency.
  • Users mention that while Opsgenie has a decent "Generative AI" feature with a score of 7.3, Rootly's focus on AI capabilities, particularly in "AI Text Summarization," is less emphasized, indicating a potential area for improvement in Opsgenie's AI offerings.
Featured Products
Pricing
Entry-Level Pricing
Opsgenie
No pricing available
Rootly
Essentials
$20.00
1 user/mo
Browse all 3 pricing plans
Free Trial
Opsgenie
Free Trial is available
Rootly
Free Trial is available
Ratings
Meets Requirements
9.0
37
9.2
43
Ease of Use
8.4
37
9.3
43
Ease of Setup
8.2
21
8.9
38
Ease of Admin
8.6
22
9.0
38
Quality of Support
8.7
29
9.8
44
Has the product been a good partner in doing business?
8.5
21
9.7
38
Product Direction (% positive)
9.3
35
9.7
36
Features by Category
8.8
30
9.5
25
Monitoring
9.2
28
|
Verified
9.2
15
9.2
29
|
Verified
9.8
18
8.8
29
|
Verified
9.3
18
Management Tools
8.8
27
|
Verified
9.3
18
8.6
28
|
Verified
9.7
18
8.4
24
|
Verified
9.6
17
Generative AI
Feature Not Available
7.5
6
Feature Not Available
8.1
6
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Opsgenie
Opsgenie
Rootly
Rootly
Opsgenie and Rootly are categorized as Incident Management
Unique Categories
Opsgenie
Opsgenie is categorized as IT Alerting
Rootly
Rootly has no unique categories
Reviews
Reviewers' Company Size
Opsgenie
Opsgenie
Small-Business(50 or fewer emp.)
29.2%
Mid-Market(51-1000 emp.)
52.1%
Enterprise(> 1000 emp.)
18.8%
Rootly
Rootly
Small-Business(50 or fewer emp.)
7.7%
Mid-Market(51-1000 emp.)
67.3%
Enterprise(> 1000 emp.)
25.0%
Reviewers' Industry
Opsgenie
Opsgenie
Computer Software
25.0%
Information Technology and Services
18.8%
Telecommunications
10.4%
Retail
8.3%
Marketing and Advertising
6.3%
Other
31.3%
Rootly
Rootly
Computer Software
34.6%
Information Technology and Services
17.3%
Financial Services
15.4%
Gambling & Casinos
5.8%
Wholesale
3.8%
Other
23.1%
Most Helpful Reviews
Opsgenie
Opsgenie
Most Helpful Favorable Review
Verified User
G
Verified User in Computer Software

The ability to configure the alarms as well integrations with other apps like slack and cloud providers are smooth. One can rely on availability of their cloud infrastructure If proper alerts and set and configured through Opsgenie integrations.

Most Helpful Critical Review
AB
Avni B.
Verified User in Computer Software

1. It is available only in cloud variant . No on premise variant as of now 2. It is costly for smaller organizations 3. No mapping of incidents with other tools integartion

Rootly
Rootly
Most Helpful Favorable Review
JH
Joanne Ayesha H.
Verified User in Information Technology and Services

Rootly have been a pleasure to partner with since our initial point of contact. They were extremely supportive in our evaluation of the product, as well as throughout the migration from our in-house solution. Rootly's biggest advantage is probably that the...

Most Helpful Critical Review
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Discussions
Opsgenie
Opsgenie Discussions
What is Opsgenie?
1 comment
Official Response from Opsgenie
Opsgenie is a modern incident management platform for operating always-on services that enables dev and ops teams to stay aware and in control of alerts and...Read more
Does Opsgenie with other Atlassian products? Which ones?
1 comment
Official Response from Opsgenie
Opsgenie has deep integrations with Jira, Jira Ops, Jira Service Desk, and Statuspage. We also offer email integrations with Bitbucket and Bamboo. We offer...Read more
Can I use Opsgenie with on-prem?
1 comment
Official Response from Opsgenie
Yes! Opsgenie is a great modern incident management solution for on-prem, cloud, and hybrid environments. Here’s a great blog post...Read more
Rootly
Rootly Discussions
Monty the Mongoose crying
Rootly has no discussions with answers