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At a Glance
Market Segments
Enterprise (60.0% of reviews)
Enterprise (64.5% of reviews)
Entry-Level Pricing
Contact Us
Free 10 Users Per Month
OnSolve Platform
Star Rating
(15)4.4 out of 5
Market Segments
Enterprise (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansxMatters
Star Rating
(701)4.5 out of 5
Market Segments
Enterprise (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Learn more about xMattersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that xMatters excels in SMS Messaging with a score of 9.7, highlighting its reliability and speed in delivering critical alerts, while OnSolve Platform, although strong, has not received the same level of acclaim in this area.
- Reviewers mention that xMatters offers superior Constant Monitoring capabilities, scoring 9.2, which users appreciate for its proactive approach to incident management, whereas OnSolve Platform lacks the same level of real-time monitoring features.
- G2 users indicate that xMatters has a more robust Ticket Assignment feature, scoring 9.1, which allows for efficient task management and prioritization, while OnSolve Platform's ticketing system is perceived as less intuitive and flexible.
- Users on G2 highlight that xMatters provides a better overall experience in terms of Quality of Support, with a score of 9.1, as many reviewers praise the responsiveness and helpfulness of the support team compared to OnSolve Platform's support, which scored 9.0.
- Reviewers say that xMatters shines in its Product Direction, with a positive score of 9.1, indicating a strong commitment to continuous improvement and innovation, while OnSolve Platform's lower score of 6.8 suggests some concerns about its future development and feature updates.
- Users report that xMatters' integration with ServiceNow is highly rated at 9.3, making it a preferred choice for organizations already using ServiceNow, while OnSolve Platform's integration capabilities are seen as less comprehensive, impacting its overall usability in integrated environments.
Pricing
Entry-Level Pricing
OnSolve Platform
Mass Notification
Contact Us
Whether it’s an emergency or day-to-day operations, effective communication is critical to maintaining business continuity and employee and public safety
- Two-Way Messaging
- Multiple Modalities
- Geo-Enabled Alerts
xMatters
Free
Free
10 Users Per Month
Helps small teams automate away issues - for free
- Global on-call scheduling
- Manage shifts
- On-Call Reminders
Free Trial
OnSolve Platform
No trial information availablexMatters
Free Trial is available
Ratings
Meets Requirements
8.7
13
9.1
497
Ease of Use
9.0
13
8.8
513
Ease of Setup
8.3
10
8.8
291
Ease of Admin
8.7
9
8.8
181
Quality of Support
9.0
10
9.1
422
Has the product been a good partner in doing business?
8.8
7
9.3
173
Product Direction (% positive)
7.1
12
9.2
482
Features by Category
Monitoring
Not enough data
9.3
294
Not enough data
9.5
319
|
Verified
Not enough data
9.1
297
|
Verified
Not enough data
7.9
21
Management Tools
Not enough data
9.1
289
Not enough data
9.1
290
|
Verified
Not enough data
9.0
274
|
Verified
Generative AI
Not enough data
8.5
71
Not enough data
8.6
73
Agentic AI - Incident Management
Not enough data
7.0
16
Not enough data
7.1
12
Not enough data
8.5
20
Not enough data
8.1
15
Not enough data
6.9
12
Not enough data
7.3
13
Not enough data
7.1
14
ServiceNow Apps
Not enough data
9.3
73
Not enough data
9.4
73
Agentic AI - ServiceNow Store Apps
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.6
6
Messaging Channels
9.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Administration
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Critical Event Management (CEM) PlatformsHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Emergency Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Emergency Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Agentic AI - IT Alerting
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
OnSolve Platform and xMatters are categorized as ServiceNow Store Apps and IT Alerting
Unique Categories
OnSolve Platform is categorized as Emergency Notification, Proactive Notification, and Critical Event Management (CEM) Platforms
xMatters is categorized as Incident Management
Reviews
Reviewers' Company Size
OnSolve Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
xMatters
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.3%
Hospital & Health Care
13.3%
Financial Services
13.3%
Transportation/Trucking/Railroad
6.7%
Security and Investigations
6.7%
Other
46.7%
Information Technology and Services
20.4%
Financial Services
9.1%
Computer Software
7.5%
Hospital & Health Care
6.6%
Banking
5.1%
Other
51.4%
Alternatives
Discussions
What is OnSolve Critical Communications used for?
1 Comment
Official Response from OnSolve Platform
The OnSolve Platform is used for accurate emergency mass communications during a critical event. Read more
OnSolve Platform has no more discussions with answers
What is xMatters Flow Designer?
1 Comment
Official Response from xMatters
Flow Designer is a visual workflow builder for incident management. With it, our customers can easily orchestrate communication across their enterprise...Read more
Is Flow Designer available for all customer subscription levels, including Free?
1 Comment
Official Response from xMatters
Yes, Flow Designer is available for all product tiers at no additional charge: Free, Starter, Base,& Advanced.We want every customer to get the most value...Read more
Who is xMatters?
1 Comment
Official Response from xMatters
xMatters is a digital service availability platform that helps enterprises prevent, manage, and resolve IT incidents. Organizations rely on xMatters to...Read more
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