Compare Olark and Pure Chat 
- Users report that Olark excels in its In-App Messaging feature, scoring 9.7, which allows for seamless communication within the application, while Pure Chat's score of 8.9 indicates it may not be as robust in this area.
- Reviewers mention that both platforms have similar ratings for Quality of Support, with both scoring 8.8, suggesting that users can expect reliable assistance from either service.
- G2 users highlight that Olark's Targeted Emails feature, with a score of 8.2, is more effective than Pure Chat's 7.4, indicating that Olark may provide better tools for personalized customer outreach.
- Users on G2 report that Pure Chat offers a more customizable experience, scoring 8.2 in Customization compared to Olark's 7.7, which may appeal to businesses looking for tailored solutions.
- Reviewers say that both products perform well in Conversation Archiving, with Olark scoring 8.9 and Pure Chat at 8.5, but some users prefer Olark for its user-friendly interface in managing archived conversations.
- Users report that while both platforms have strong Ease of Use ratings, Olark edges out slightly with a score of 9.3 compared to Pure Chat's 9.2, suggesting a marginally better user experience overall.
- Per Operator
- Customize Your Design
- Chat Ratings
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...
When I submitted a query due to some trouble with my app, I never received a response from the Pure Chat help team. I have heard similar complaints from fellow coworkers.
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
When I submitted a query due to some trouble with my app, I never received a response from the Pure Chat help team. I have heard similar complaints from fellow coworkers.
