Compare Odoo CRM and Zoho CRM 
At a Glance
Market Segments
Small-Business (69.4% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$24 per app/ per user/ per month
Free
Odoo CRM
Star Rating
(139)4.1 out of 5
Market Segments
Small-Business (69.4% of reviews)
Entry-Level Pricing
$24 per app/ per user/ per month
Learn more about Odoo CRMZoho CRM
Star Rating
(2,735)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users on G2 report that Zoho CRM excels in Contact & Account Management with a score of 8.5, while Odoo CRM trails behind at 7.8, indicating that Zoho offers a more robust solution for managing customer relationships.
- Reviewers mention that Zoho CRM's Lead Qualification feature scores an impressive 8.8, compared to Odoo CRM's 8.2, suggesting that Zoho provides better tools for identifying and nurturing potential leads.
- G2 users highlight that Zoho CRM's Task Management capabilities are rated at 8.7, whereas Odoo CRM's score of 8.0 indicates that Zoho offers a more efficient way to manage tasks and activities.
- Users say that Zoho CRM's Email Marketing feature is equally rated at 8.0, but reviewers mention that Odoo CRM's Campaign Management is slightly better at 8.0, showcasing Odoo's strength in managing marketing campaigns.
- Reviewers mention that Zoho CRM's Customer Support Portal is rated at 7.8, while Odoo CRM's is slightly higher at 8.0, indicating that Odoo may provide a more user-friendly support experience.
- Users report that Zoho CRM's Reporting features score 8.1, while Odoo CRM's reporting capabilities are rated lower at 7.8, suggesting that Zoho offers more comprehensive analytics tools for users.
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Pricing
Entry-Level Pricing
Odoo CRM
Odoo CRM
$24
per app/ per user/ per month
New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Odoo CRM
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.2
93
8.4
2,318
Ease of Use
8.3
94
8.2
2,327
Ease of Setup
7.7
56
7.8
1,055
Ease of Admin
8.0
52
8.0
971
Quality of Support
7.7
96
7.6
2,119
Has the product been a good partner in doing business?
8.1
56
8.0
949
Product Direction (% positive)
8.7
90
7.9
2,254
Features by Category
Sales Force Automation
7.9
63
|
Verified
8.5
1503
|
Verified
7.9
49
8.2
762
|
Verified
8.3
67
|
Verified
8.1
1427
|
Verified
7.9
67
|
Verified
8.1
1511
|
Verified
7.4
56
|
Verified
7.7
1078
|
Verified
7.5
59
|
Verified
8.3
559
|
Verified
7.5
64
|
Verified
7.9
1107
|
Verified
7.9
64
|
Verified
7.9
1094
|
Verified
7.9
63
|
Verified
8.2
1209
|
Verified
Marketing Automation
8.1
52
|
Verified
8.0
1229
|
Verified
8.0
50
7.9
1192
|
Verified
8.2
59
|
Verified
8.3
1405
|
Verified
8.1
46
|
Verified
7.9
1022
|
Verified
Customer Support
7.9
53
|
Verified
8.0
1092
|
Verified
8.0
53
|
Verified
7.8
1095
|
Verified
7.4
56
|
Verified
7.9
1129
|
Verified
7.2
51
|
Verified
7.7
967
|
Verified
7.6
56
|
Verified
8.0
1008
|
Verified
Reporting & Analytics
7.8
64
|
Verified
8.1
1388
|
Verified
7.8
65
|
Verified
8.1
1445
|
Verified
7.4
57
|
Verified
8.0
946
|
Verified
Mobile & Social
7.6
50
|
Verified
8.0
978
|
Verified
7.6
46
|
Verified
8.0
990
|
Verified
7.2
55
|
Verified
7.9
1094
|
Verified
Platform
8.2
53
|
Verified
8.0
736
|
Verified
7.9
50
|
Verified
8.1
712
|
Verified
8.3
56
|
Verified
8.4
742
|
Verified
7.8
48
|
Verified
8.0
536
|
Verified
8.2
46
|
Verified
7.7
439
|
Verified
7.6
48
|
Verified
8.0
610
|
Verified
8.5
53
|
Verified
8.3
728
|
Verified
7.8
50
|
Verified
8.0
558
|
Verified
Integration
8.0
52
|
Verified
8.3
553
|
Verified
7.7
46
|
Verified
8.0
536
|
Verified
7.6
45
|
Verified
7.9
505
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Configuration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
42
Not enough data
8.2
39
Not enough data
8.4
43
Not enough data
8.4
45
Pricing
Not enough data
8.1
44
Not enough data
7.7
39
Not enough data
8.0
38
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.6
39
Quoting
Not enough data
8.3
41
Not enough data
8.2
36
Not enough data
8.1
37
Not enough data
8.3
36
Not enough data
8.0
40
Not enough data
8.4
37
Admin
Not enough data
8.1
68
Not enough data
7.5
63
Not enough data
8.0
66
Not enough data
8.1
63
Channels
Not enough data
8.0
42
Not enough data
8.0
40
Not enough data
7.4
38
Not enough data
8.0
35
Platform
Not enough data
8.3
68
Not enough data
7.9
63
Not enough data
7.6
57
Not enough data
8.3
69
Not enough data
8.4
68
Not enough data
8.3
70
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Lead Facilitation
Not enough data
8.4
64
Not enough data
8.7
65
Not enough data
8.7
65
Not enough data
8.8
65
Organization
Not enough data
8.6
66
Not enough data
8.3
65
Not enough data
8.5
65
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
67
Sales Analysis
Not enough data
8.4
61
Not enough data
8.5
65
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrated Workflows
Not enough data
8.8
113
Not enough data
8.8
111
Not enough data
8.2
101
Not enough data
8.1
96
Not enough data
8.9
109
Not enough data
8.8
109
Not enough data
8.4
104
Repeatability and Reportability
Not enough data
8.4
101
Not enough data
8.5
105
Not enough data
8.6
99
Not enough data
8.1
95
Not enough data
8.0
78
AI and Automation
Not enough data
8.5
103
Not enough data
8.6
102
Not enough data
8.4
98
Not enough data
8.2
90
Not enough data
8.0
84
Generative AI
Not enough data
Feature Not Available
Customer Requirements
Not enough data
8.1
36
Not enough data
8.1
35
Not enough data
8.2
37
Contracts
Not enough data
8.1
35
Not enough data
7.9
32
Not enough data
8.1
35
Revenue
Not enough data
8.5
36
Not enough data
8.3
35
Not enough data
8.4
33
Platform Basics
Not enough data
8.5
79
Not enough data
8.6
74
Not enough data
8.6
78
Not enough data
8.5
70
Not enough data
8.8
37
Content
Not enough data
8.9
65
Not enough data
8.7
62
Not enough data
8.5
62
Not enough data
8.7
63
Not enough data
8.6
61
Collaboration
Not enough data
8.7
62
Not enough data
8.5
64
Not enough data
9.0
66
Not enough data
8.9
69
Not enough data
8.6
63
Not enough data
8.7
61
Data Sourcing
Not enough data
8.1
104
Not enough data
8.3
108
Not enough data
8.2
102
Not enough data
8.5
113
Not enough data
8.4
104
Predictive Analytics
Not enough data
8.5
105
Not enough data
8.2
98
Not enough data
8.0
85
Not enough data
8.1
91
Sales Management
Not enough data
8.3
111
Not enough data
8.2
90
Not enough data
8.4
104
Not enough data
8.6
111
Analytics
Not enough data
8.2
98
Not enough data
8.3
104
Not enough data
8.3
105
Customizations
Not enough data
8.7
109
Not enough data
8.7
107
Not enough data
8.7
107
Not enough data
8.7
103
Not enough data
8.5
108
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
8.2
122
|
Verified
Not enough data
8.3
129
|
Verified
Not enough data
8.0
121
|
Verified
Not enough data
8.4
130
|
Verified
Personalization
Not enough data
8.5
146
|
Verified
Not enough data
8.5
147
|
Verified
Not enough data
8.5
153
|
Verified
Not enough data
8.3
140
|
Verified
Administrative
Not enough data
8.4
139
|
Verified
Not enough data
8.4
142
|
Verified
Not enough data
8.3
131
Categories
Categories
Shared Categories
Odoo CRM and Zoho CRM are categorized as CRM
Unique Categories
Odoo CRM has no unique categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Quote Management, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, and Sales Platforms
Reviews
Reviewers' Company Size
Odoo CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.1%
Computer Software
10.5%
Construction
4.8%
Oil & Energy
3.2%
Management Consulting
3.2%
Other
62.1%
Information Technology and Services
16.6%
Computer Software
9.9%
Marketing and Advertising
9.1%
Real Estate
3.6%
Financial Services
3.5%
Other
57.4%
Most Helpful Reviews
Odoo CRM
Most Helpful Favorable Review
Eduardo B.
Verified User in Computer Software
It's very flexible, you can easily adapt to your own needs, literally in minutes, you can change the workflow, the screen design and add user fields. The best aspect is that is complete, it handle most CRM application just like it is or with little...
Most Helpful Critical Review
Verified User in Consumer Services
Need to much programing to make work as you want
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Eduardo B.
Verified User in Computer Software
It's very flexible, you can easily adapt to your own needs, literally in minutes, you can change the workflow, the screen design and add user fields. The best aspect is that is complete, it handle most CRM application just like it is or with little...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Verified User in Consumer Services
Need to much programing to make work as you want
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Alternatives
Discussions
Is Odoo free to use?
1 comment
AB
ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,...Read more
What is CRM in Odoo?
1 comment
JK
I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including...Read more
Odoo CRM has no more discussions with answers
What have you found better than ZOHO
5 comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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