Compare Nicereply and Simplesat 
At a Glance
Market Segments
Mid-Market (60.1% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
Starting at $59.00 Per Month
$119.00 Per Month
Nicereply
Star Rating
(431)4.5 out of 5
Market Segments
Mid-Market (60.1% of reviews)
Entry-Level Pricing
Starting at $59.00 Per Month
Browse all 4 pricing plansSimplesat
Star Rating
(145)4.8 out of 5
Market Segments
Small-Business (58.6% of reviews)
Entry-Level Pricing
$119.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nicereply excels in ease of use with a score of 9.4, while Simplesat slightly outperforms it with a score of 9.5, indicating that both platforms are user-friendly but Simplesat may have a slight edge in intuitiveness.
- Reviewers mention that Simplesat's quality of support is exceptional, scoring 9.9, compared to Nicereply's 9.0, suggesting that users may find more responsive and helpful customer service with Simplesat.
- G2 users highlight that Simplesat offers superior survey deployment capabilities, scoring 9.3 against Nicereply's 8.4, which may make it a better choice for businesses looking to launch surveys quickly and efficiently.
- Users on G2 report that Nicereply's feedback aggregation feature scores 8.6, while Simplesat shines with a score of 9.1, indicating that Simplesat may provide more effective tools for collecting and analyzing feedback.
- Reviewers say that Simplesat's device responsiveness is rated at 9.5, compared to Nicereply's 8.7, suggesting that Simplesat may offer a more seamless experience across various devices.
- Users mention that while both products have strong security features, Simplesat's security score of 9.3 outperforms Nicereply's 8.6, indicating a potentially safer environment for user data with Simplesat.
Featured Products
Sponsored
SurveyStance
(2)
Enterprise Feedback Management
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Canny
(94)
Enterprise Feedback Management
Visit Website
Pricing
Entry-Level Pricing
Nicereply
Starter
Starting at $59.00
Per Month
3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers)
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
Simplesat
Standard
$119.00
Per Month
$109 per month, billed annually
- 5 users
- 1k monthly responses
- Unlimited surveys
Free Trial
Nicereply
Free Trial is available
Simplesat
Free Trial is available
Ratings
Meets Requirements
9.0
342
9.2
94
Ease of Use
9.4
351
9.6
94
Ease of Setup
9.0
183
9.4
86
Ease of Admin
9.0
161
9.5
87
Quality of Support
9.0
280
9.9
85
Has the product been a good partner in doing business?
9.2
156
9.7
82
Product Direction (% positive)
8.1
335
9.2
87
Features by Category
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Survey Management
8.3
121
|
Verified
9.1
60
8.4
120
|
Verified
9.3
61
|
Verified
8.7
122
|
Verified
9.3
62
|
Verified
8.7
121
|
Verified
9.5
61
|
Verified
Process Management
8.6
117
|
Verified
9.1
60
|
Verified
8.3
112
9.3
50
8.4
117
|
Verified
9.3
60
|
Verified
8.6
117
9.2
56
System Management
8.6
108
|
Verified
9.3
56
|
Verified
8.5
109
9.1
49
Categories
Categories
Shared Categories
Nicereply and Simplesat are categorized as Enterprise Feedback Management
Unique Categories
Nicereply has no unique categories
Simplesat has no unique categories
Reviews
Reviewers' Company Size
Nicereply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Simplesat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.7%
Information Technology and Services
10.3%
Internet
8.1%
Consumer Services
6.9%
Real Estate
6.2%
Other
50.8%
Information Technology and Services
42.1%
Computer Software
10.0%
Computer & Network Security
9.3%
Financial Services
5.7%
Telecommunications
2.9%
Other
30.0%
Most Helpful Reviews
Nicereply
Most Helpful Favorable Review
Erik A.
Verified User in Internet
Your team can get immediate feedback from users. We shoot for average of 9+!
Most Helpful Critical Review
Vanessa D.
Verified User in Consumer Services
The amount of notifications coming to my email
Simplesat
Most Helpful Favorable Review
Alex M.
Verified User in Information Technology and Services
This platform is the newest on the market. Its super clean and simple to use. Also there is a wordpress widget which allows us to post the best feedback to our website with one click. LOVE that. The new stuff they have coming out is epic. This is the...
Most Helpful Critical Review
Andrew Nicolás B.
Verified User in Marketing and Advertising
It's not intuitive. Creating, sharing and editing the questions is a bit of a hit and miss experience, and there's a conditional function that for the love of me I have not been able to figure out how to enable. This and how to have more than one question...
Erik A.
Verified User in Internet
Your team can get immediate feedback from users. We shoot for average of 9+!
Alex M.
Verified User in Information Technology and Services
This platform is the newest on the market. Its super clean and simple to use. Also there is a wordpress widget which allows us to post the best feedback to our website with one click. LOVE that. The new stuff they have coming out is epic. This is the...
Vanessa D.
Verified User in Consumer Services
The amount of notifications coming to my email
Andrew Nicolás B.
Verified User in Marketing and Advertising
It's not intuitive. Creating, sharing and editing the questions is a bit of a hit and miss experience, and there's a conditional function that for the love of me I have not been able to figure out how to enable. This and how to have more than one question...
Discussions
Nicereply has no discussions with answers
In what ways are companies leveraging SimpleSat for LeadGen and Sales?
1 comment
CB
Hi Joshua! A bit of a delayed response here but better late than never I hope. 😅
I wouldn't really view Simplesat as a leadgen or sales tool. Especially a...Read more
What is CSAT in customer service?
1 comment
SJ
CSAT measures the degree to which a product/service meets Customer Experience. So in the context of customer service, CSAT Determines how many of your...Read more
What is simplesat?
1 comment
HL
Simplesat is a fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect...Read more
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