Compare Nicereply and Simplesat 
At a Glance
Market Segments
Mid-Market (60.1% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
Starting at $59.00 Per Month
$119.00 Per Month
Nicereply
Star Rating
(431)4.5 out of 5
Market Segments
Mid-Market (60.1% of reviews)
Entry-Level Pricing
Starting at $59.00 Per Month
Browse all 4 pricing plansSimplesat
Star Rating
(148)4.8 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$119.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Nicereply excels in ease of use with a score of 9.4, while Simplesat slightly outperforms it with a score of 9.5, indicating that both platforms are user-friendly but Simplesat may have a slight edge in intuitiveness.
- Reviewers mention that Simplesat's feedback collection feature scores 9.3, which is higher than Nicereply's score of 8.7, suggesting that Simplesat offers more effective tools for gathering customer insights.
- G2 users highlight that Simplesat's quality of support is exceptional, scoring 9.9 compared to Nicereply's 9.0, indicating that users may find more responsive and helpful customer service with Simplesat.
- Users on G2 report that Nicereply's entry-level price starts at $59.00, making it a more budget-friendly option compared to Simplesat's starting price of $119.00, which could be a significant factor for small businesses.
- Reviewers say that Simplesat shines in survey deployment with a score of 9.3, while Nicereply scores 8.4, suggesting that Simplesat may offer more robust options for launching surveys effectively.
- Users report that both products have strong security features, but Simplesat's score of 9.3 in security outperforms Nicereply's 8.6, indicating a potentially safer environment for user data with Simplesat.
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Pricing
Entry-Level Pricing
Nicereply
Starter
Starting at $59.00
Per Month
3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers)
- CSAT, CES & NPS surveys
- All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
- Unlimited number of active surveys
Simplesat
Standard
$119.00
Per Month
$109 per month, billed annually
- 5 users
- 1k monthly responses
- Unlimited surveys
Free Trial
Nicereply
Free Trial is available
Simplesat
Free Trial is available
Ratings
Meets Requirements
9.0
342
9.3
97
Ease of Use
9.4
351
9.6
97
Ease of Setup
9.0
183
9.4
89
Ease of Admin
9.0
161
9.5
90
Quality of Support
9.0
280
9.9
88
Has the product been a good partner in doing business?
9.2
156
9.7
85
Product Direction (% positive)
8.1
335
9.2
90
Features by Category
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Survey Management
8.3
121
|
Verified
9.1
63
8.4
120
|
Verified
9.3
64
|
Verified
8.7
122
|
Verified
9.3
65
|
Verified
8.7
121
|
Verified
9.5
64
|
Verified
Process Management
8.6
117
|
Verified
9.2
63
|
Verified
8.3
112
9.3
53
8.4
117
|
Verified
9.3
63
|
Verified
8.6
117
9.2
59
System Management
8.6
108
|
Verified
9.3
59
|
Verified
8.5
109
9.1
52
Categories
Categories
Shared Categories
Nicereply and Simplesat are categorized as Enterprise Feedback Management
Unique Categories
Nicereply has no unique categories
Simplesat has no unique categories
Reviews
Reviewers' Company Size
Nicereply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Simplesat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.7%
Information Technology and Services
10.3%
Internet
8.1%
Consumer Services
6.9%
Real Estate
6.2%
Other
50.8%
Information Technology and Services
43.4%
Computer Software
9.8%
Computer & Network Security
9.1%
Financial Services
5.6%
Telecommunications
2.8%
Other
29.4%
Most Helpful Reviews
Nicereply
Most Helpful Favorable Review
Jason D.
Verified User in Computer Software
Nicereply is simple and easy to integrate with the other tools we use.
Most Helpful Critical Review
Verified User in Automotive
Honestly, nothing. It does what we need it to do.
Simplesat
Most Helpful Favorable Review
Alex M.
Verified User in Information Technology and Services
This platform is the newest on the market. Its super clean and simple to use. Also there is a wordpress widget which allows us to post the best feedback to our website with one click. LOVE that. The new stuff they have coming out is epic. This is the...
Most Helpful Critical Review
Andrew Nicolás B.
Verified User in Marketing and Advertising
It's not intuitive. Creating, sharing and editing the questions is a bit of a hit and miss experience, and there's a conditional function that for the love of me I have not been able to figure out how to enable. This and how to have more than one question...
Jason D.
Verified User in Computer Software
Nicereply is simple and easy to integrate with the other tools we use.
Alex M.
Verified User in Information Technology and Services
This platform is the newest on the market. Its super clean and simple to use. Also there is a wordpress widget which allows us to post the best feedback to our website with one click. LOVE that. The new stuff they have coming out is epic. This is the...
Verified User in Automotive
Honestly, nothing. It does what we need it to do.
Andrew Nicolás B.
Verified User in Marketing and Advertising
It's not intuitive. Creating, sharing and editing the questions is a bit of a hit and miss experience, and there's a conditional function that for the love of me I have not been able to figure out how to enable. This and how to have more than one question...
Discussions
Nicereply has no discussions with answers
In what ways are companies leveraging SimpleSat for LeadGen and Sales?
1 comment
CB
Hi Joshua! A bit of a delayed response here but better late than never I hope. 😅
I wouldn't really view Simplesat as a leadgen or sales tool. Especially a...Read more
What is CSAT in customer service?
1 comment
SJ
CSAT measures the degree to which a product/service meets Customer Experience. So in the context of customer service, CSAT Determines how many of your...Read more
What is simplesat?
1 comment
HL
Simplesat is a fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect...Read more
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