Compare NICE CXone Mpower and Talkdesk 
At a Glance
Market Segments
Mid-Market (52.1% of reviews)
Mid-Market (60.7% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
$85.00 1 Per user, Per month
NICE CXone Mpower
Star Rating
(1,635)4.3 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansTalkdesk
Star Rating
(2,408)4.4 out of 5
Market Segments
Mid-Market (60.7% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE CXone Mpower excels in its Database Management with a score of 9.4, which reviewers mention makes it easier to handle large volumes of customer data efficiently. In contrast, Talkdesk, while still strong, has a slightly lower score of 9.1 in this area.
- Reviewers mention that Talkdesk shines in Ease of Use, scoring 9.1, which users say contributes to a smoother onboarding experience. NICE CXone Mpower, with a score of 8.8, is still user-friendly but does not match the intuitive design of Talkdesk.
- G2 users highlight the superior Call Monitoring capabilities of NICE CXone Mpower, which received a score of 9.5. Users report that this feature allows for more effective oversight of agent performance compared to Talkdesk's score of 9.0.
- Users on G2 mention that Talkdesk's Response Automation feature, scoring 8.3, is less effective than NICE CXone Mpower's 8.9, which reviewers say leads to quicker resolution times for customer inquiries.
- Reviewers say that NICE CXone Mpower's Quality of Support is rated at 8.4, which is commendable, but Talkdesk outperforms it with a score of 8.8, indicating a more responsive and helpful support team according to user feedback.
- Users report that both platforms offer strong Integrations, but NICE CXone Mpower leads with a score of 9.4, while Talkdesk follows closely at 9.1. Reviewers mention that the variety of integrations available with NICE CXone Mpower enhances its versatility in different business environments.
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Pricing
Entry-Level Pricing
NICE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
NICE CXone Mpower
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.8
1,123
8.9
1,950
Ease of Use
8.7
1,139
9.1
1,958
Ease of Setup
7.9
395
8.8
989
Ease of Admin
8.3
392
8.9
901
Quality of Support
8.4
1,043
8.8
1,730
Has the product been a good partner in doing business?
8.2
390
8.8
884
Product Direction (% positive)
8.2
1,056
8.7
1,859
Features by Category
Ticket and Case Management
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
9.3
5
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
Platform
8.3
6
Not enough data
9.2
10
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
Dialing Options
9.0
299
|
Verified
9.2
308
|
Verified
9.0
272
|
Verified
9.2
282
|
Verified
8.9
267
|
Verified
9.0
268
|
Verified
Agent Tools
8.9
248
|
Verified
9.0
254
|
Verified
9.1
249
|
Verified
9.2
240
|
Verified
9.0
261
|
Verified
9.1
243
|
Verified
9.2
296
|
Verified
9.4
337
|
Verified
Automation
8.8
220
|
Verified
9.1
232
|
Verified
9.0
217
|
Verified
9.1
228
|
Verified
9.1
235
|
Verified
9.2
249
|
Verified
8.9
197
|
Verified
9.0
214
|
Verified
9.0
229
|
Verified
9.0
252
|
Verified
Administration
9.0
7
9.1
146
8.8
7
9.0
139
8.3
7
9.1
142
Knowledge Management
8.8
7
9.1
141
7.6
7
9.1
138
8.1
7
9.2
143
Compliance
8.1
7
9.2
140
8.1
7
9.1
136
9.0
7
9.3
139
7.4
7
9.1
137
Customer Support
7.9
7
9.0
140
8.1
7
9.1
134
7.6
7
9.0
131
Data Security
8.3
7
9.2
127
8.6
7
9.2
128
8.3
7
9.3
136
8.8
7
9.3
124
Administration
8.8
7
9.1
149
8.8
7
9.2
159
8.6
7
9.2
166
Generative AI
Feature Not Available
Feature Not Available
Quality Assurance
9.0
251
9.2
353
9.0
235
9.0
324
8.8
260
8.9
361
Engagement
9.0
236
9.1
339
9.0
248
9.2
362
8.8
236
9.0
350
Performance
8.9
235
9.0
344
9.2
254
9.2
346
Generative AI
5.0
16
Feature Not Available
5.2
16
Feature Not Available
Channels
9.1
594
|
Verified
9.1
778
|
Verified
8.5
316
|
Verified
8.6
502
|
Verified
8.5
337
|
Verified
8.4
488
|
Verified
8.3
276
|
Verified
8.3
480
|
Verified
8.5
333
|
Verified
8.6
509
|
Verified
Generative AI
6.7
37
Feature Not Available
Functions
8.8
629
|
Verified
8.9
922
|
Verified
9.0
666
|
Verified
9.0
943
|
Verified
8.9
522
|
Verified
9.0
794
|
Verified
8.7
367
|
Verified
8.7
536
|
Verified
8.8
430
|
Verified
8.8
553
|
Verified
9.0
525
|
Verified
9.1
676
|
Verified
8.8
525
|
Verified
8.9
674
8.7
473
|
Verified
8.8
620
|
Verified
Administrative
8.6
495
|
Verified
8.8
871
|
Verified
8.9
514
|
Verified
9.1
890
|
Verified
8.6
610
|
Verified
8.8
977
|
Verified
9.1
483
|
Verified
9.1
677
|
Verified
9.0
410
|
Verified
8.8
539
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
281
|
Verified
9.3
242
|
Verified
9.3
272
|
Verified
9.1
224
|
Verified
9.0
221
|
Verified
8.8
192
|
Verified
9.1
221
|
Verified
8.9
203
|
Verified
8.6
173
|
Verified
8.8
200
|
Verified
Administration
9.0
220
|
Verified
9.0
223
|
Verified
9.2
263
|
Verified
9.1
240
|
Verified
9.1
284
|
Verified
9.2
243
|
Verified
8.8
214
|
Verified
8.7
193
|
Verified
9.0
218
|
Verified
9.0
201
|
Verified
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.7
25
8.2
161
7.5
23
7.8
169
9.4
27
8.8
191
9.4
29
9.0
194
9.2
26
9.0
194
9.6
25
9.0
184
9.6
29
8.8
186
Generative AI
Feature Not Available
Feature Not Available
Workforce Management
9.5
28
9.0
192
9.2
26
8.8
184
Administrative
9.6
28
9.1
196
9.3
29
8.9
199
Customer Support
Not enough data
8.0
49
Not enough data
8.0
50
Not enough data
7.9
50
Automation
Not enough data
8.0
49
Not enough data
8.0
49
Not enough data
8.0
49
Artificial Intelligence
Not enough data
8.0
50
Not enough data
8.2
49
Not enough data
7.8
47
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.1
6
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
Self-Service Platform
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
Generative AI
6.7
5
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Categories
Categories
Shared Categories
NICE CXone Mpower and Talkdesk are categorized as Customer Service Automation, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
NICE CXone Mpower is categorized as Digital Customer Service Platforms, Help Desk, Customer Self-Service, and Proactive Notification
Talkdesk is categorized as ServiceNow Store Apps and AI Agents
Reviews
Reviewers' Company Size
NICE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.2%
Information Technology and Services
8.7%
Telecommunications
6.8%
Financial Services
6.4%
Insurance
6.0%
Other
61.8%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.1%
Telecommunications
5.7%
Education Management
5.4%
Other
64.5%
Most Helpful Reviews
NICE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Most Helpful Critical Review
Verified User in Human Resources
Service issues. After almost 2 years, we still contiue to have service issues. Dropped calls, call audio delays, password resets and lockouts are frequent issues that sometiems can't be resolved. Voice quality and audio delays in other countries is...
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Verified User in Human Resources
Service issues. After almost 2 years, we still contiue to have service issues. Dropped calls, call audio delays, password resets and lockouts are frequent issues that sometiems can't be resolved. Voice quality and audio delays in other countries is...
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 comment
JF
"New" button -> History tabRead more
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