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Compare NiCE CXone Mpower and Sharpen 
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At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Mid-Market (58.5% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
$0.05 1 Per minute
NiCE CXone Mpower
Star Rating
(1,726)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansSharpen
Star Rating
(41)4.0 out of 5
Market Segments
Mid-Market (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.05 1 Per minute
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NiCE CXone Mpower excels in overall user satisfaction, reflected in its higher G2 Score of 54.36 compared to Sharpen's 33.67. Users appreciate the platform's robust features for performance review, stating, "I like how it provides different features for us to review our performance, and activity throughout the day."
- Users say that NiCE CXone Mpower offers a more intuitive setup process, with a score of 8.0 for ease of setup, while Sharpen struggles with a lower score of 6.3. Recent feedback highlights the ease of customizing dashboards in NiCE CXone Mpower, making it a preferred choice for those who value quick implementation.
- Reviewers mention that NiCE CXone Mpower provides superior support quality, scoring 8.3 compared to Sharpen's 7.8. Users have noted the efficiency of pulling calls from reports, which enhances situational awareness, showcasing the platform's commitment to customer service.
- According to verified reviews, NiCE CXone Mpower shines in performance analysis and reporting features, with scores of 9.2 and 8.6, respectively. Users highlight the platform's ability to keep tabs on incoming calls and agent activities, stating, "It helps us provide our clients a higher overall SVL."
- Users appreciate Sharpen's customization capabilities, which allow for a unique user experience. One reviewer noted, "I like the customization that we have to deliver a unique experience," indicating that while it may not have the same overall satisfaction, it offers flexibility that some users find valuable.
- G2 reviewers indicate that while Sharpen has a smaller user base with only 41 reviews, it still garners positive feedback for its deep feature set and responsive support team. Users have mentioned that the Sharpen Care Team has been instrumental in their growth, emphasizing the importance of support in their overall experience.
Pricing
Entry-Level Pricing
NiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Sharpen
IVR / Self Service
$0.05
1 Per minute
Unlock effortless self-service without the need for developers.
- Visual drag-and-drop interface for designing your customer’s call journey
- Real-time reports and shareable dashboards for operational optimization
- Automated outbound to contact lists
Free Trial
NiCE CXone Mpower
Free Trial is available
Sharpen
No trial information availableRatings
Meets Requirements
8.7
1,191
7.5
34
Ease of Use
8.7
1,207
7.8
34
Ease of Setup
8.0
449
6.3
20
Ease of Admin
8.3
438
6.9
22
Quality of Support
8.3
1,111
7.8
33
Has the product been a good partner in doing business?
8.2
435
7.3
22
Product Direction (% positive)
8.2
1,108
7.4
36
Features by Category
Ticket and Case Management
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Not enough data
Platform
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Dialing Options
8.9
311
|
Verified
Not enough data
9.0
287
|
Verified
Not enough data
Not enough data
Not enough data
Agent Tools
9.0
263
|
Verified
Not enough data
8.9
276
|
Verified
Not enough data
9.2
313
|
Verified
Not enough data
Automation
8.8
230
|
Verified
Not enough data
9.0
247
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Knowledge Management
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Compliance
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Not enough data
Customer Support
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
Data Security
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
Administration
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Quality Assurance
9.0
253
Not enough data
9.0
237
Not enough data
8.8
263
Not enough data
Engagement
9.0
238
Not enough data
9.0
250
Not enough data
8.8
238
Not enough data
Performance
8.9
238
Not enough data
9.2
256
Not enough data
Generative AI
5.2
18
Not enough data
5.4
18
Not enough data
Channels
9.1
625
|
Verified
7.8
17
|
Verified
8.5
326
|
Verified
Not enough data
8.5
352
|
Verified
7.7
11
|
Verified
8.3
296
|
Verified
8.2
12
|
Verified
8.5
350
|
Verified
7.8
12
|
Verified
Generative AI
7.0
48
Not enough data
Functions
8.8
653
|
Verified
7.5
19
|
Verified
9.0
691
|
Verified
8.0
21
|
Verified
8.9
547
|
Verified
7.3
17
|
Verified
8.7
386
|
Verified
6.0
7
8.8
457
|
Verified
6.3
8
|
Verified
8.9
553
|
Verified
7.4
11
|
Verified
8.8
556
|
Verified
7.7
11
|
Verified
8.7
497
|
Verified
8.7
10
|
Verified
Agentic AI - Contact Center
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Administrative
8.6
516
|
Verified
8.2
16
|
Verified
8.9
546
|
Verified
7.8
16
|
Verified
8.6
642
|
Verified
8.0
20
|
Verified
9.0
513
|
Verified
8.2
16
|
Verified
8.9
430
|
Verified
7.1
7
Workforce Management
9.3
289
|
Verified
8.8
8
|
Verified
9.2
280
|
Verified
8.3
8
|
Verified
8.9
226
|
Verified
6.2
7
|
Verified
9.0
227
|
Verified
7.6
7
|
Verified
8.6
177
|
Verified
Feature Not Available
Administration
8.9
230
|
Verified
8.3
9
|
Verified
9.2
271
|
Verified
8.0
9
|
Verified
9.0
295
|
Verified
8.0
9
|
Verified
8.7
220
|
Verified
6.5
8
|
Verified
9.0
227
|
Verified
8.5
8
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
32
Not enough data
7.5
27
Not enough data
8.8
34
Not enough data
9.2
38
Not enough data
8.6
35
Not enough data
9.4
31
Not enough data
9.3
37
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.4
36
Not enough data
9.0
33
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
38
Not enough data
8.8
39
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Not enough data
Self-Service Platform
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NiCE CXone Mpower and Sharpen are categorized as Auto Dialer, Contact Center Workforce, and Contact Center
Unique Categories
NiCE CXone Mpower is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Help Desk, Call Center Infrastructure (CCI), Customer Self-Service, Proactive Notification, and AI Customer Support Agents
Sharpen has no unique categories
Reviews
Reviewers' Company Size
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sharpen
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.0%
Hospital & Health Care
5.8%
Other
60.5%
Health, Wellness and Fitness
17.1%
Insurance
12.2%
Financial Services
9.8%
Consumer Goods
9.8%
Hospitality
7.3%
Other
43.9%
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?
1 Comment
OS
Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any...Read more
What other features that you can do using inContact?
1 Comment
JC
I'm not currently using their survey software but I was able to integrate with a third party that focuses on surveys and NPS. Most third parties have a very...Read more
What is SharpenCX used for?
1 Comment
Official Response from Sharpen
Sharpen is an AI-powered cloud contact center that simplifies and secures every customer and agent interaction to enable quick and efficient resolution...Read more
Sharpen has no more discussions with answers
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