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- NICE CXone Mpower-vs-Sestek Speech Analytics
Compare NICE CXone Mpower and Sestek Speech Analytics 
At a Glance
Market Segments
Mid-Market (52.1% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
No pricing available
NICE CXone Mpower
Star Rating
(1,635)4.3 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Free Trial is available
Browse all 7 pricing plansSestek Speech Analytics
Star Rating
(22)4.8 out of 5
Market Segments
Enterprise (55.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Sestek Speech AnalyticsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE CXone Mpower excels in its Database Management with a score of 9.4, making it easier for teams to manage customer data effectively. In contrast, Sestek Speech Analytics, while strong in other areas, does not highlight this feature as prominently.
- Reviewers mention that Sestek Speech Analytics shines in Quality of Support, achieving a score of 9.6, which indicates a higher level of customer satisfaction compared to NICE CXone Mpower's score of 8.4. This suggests that users may find more responsive and helpful support with Sestek.
- G2 users highlight the Ease of Setup for Sestek Speech Analytics, scoring 9.5, which is significantly higher than NICE CXone Mpower's score of 8.0. This indicates that Sestek may be more user-friendly for new implementations.
- Users on G2 report that NICE CXone Mpower offers robust Performance Analysis tools with a score of 9.2, which helps teams track and improve their performance metrics effectively. Sestek, while strong in analytics, does not emphasize this feature as much.
- Reviewers mention that NICE CXone Mpower's Omnichannel capabilities score 8.7, allowing for a seamless customer experience across various channels. In comparison, Sestek Speech Analytics has a lower score in this area, indicating potential limitations in channel integration.
- Users say that Sestek Speech Analytics provides superior Speech Analytics features with a score of 8.7, which is crucial for understanding customer interactions. NICE CXone Mpower, while offering analytics, does not match this specific functionality, making Sestek a better choice for those focused on speech analysis.
Pricing
Entry-Level Pricing
NICE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Sestek Speech Analytics
No pricing availableFree Trial
NICE CXone Mpower
Free Trial is available
Sestek Speech Analytics
Free Trial is available
Ratings
Meets Requirements
8.8
1,123
9.1
19
Ease of Use
8.7
1,139
9.1
19
Ease of Setup
7.9
395
9.5
10
Ease of Admin
8.3
392
9.3
10
Quality of Support
8.4
1,043
9.6
19
Has the product been a good partner in doing business?
8.2
390
9.5
10
Product Direction (% positive)
8.2
1,056
10.0
19
Features by Category
Ticket and Case Management
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
9.3
5
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
Platform
8.3
6
Not enough data
9.2
10
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
Dialing Options
9.0
299
|
Verified
Not enough data
9.0
272
|
Verified
Not enough data
8.9
267
|
Verified
Not enough data
Agent Tools
8.9
248
|
Verified
Not enough data
9.1
249
|
Verified
Not enough data
9.0
261
|
Verified
Not enough data
9.2
296
|
Verified
Not enough data
Automation
8.8
220
|
Verified
Not enough data
9.0
217
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
8.9
197
|
Verified
Not enough data
9.0
229
|
Verified
Not enough data
Administration
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Knowledge Management
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Compliance
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Not enough data
Customer Support
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
Data Security
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
Administration
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Generative AI
Feature Not Available
Not enough data
Quality Assurance
9.0
251
Not enough data
9.0
235
Not enough data
8.8
260
Not enough data
Engagement
9.0
236
Not enough data
9.0
248
Not enough data
8.8
236
Not enough data
Performance
8.9
235
Not enough data
9.2
254
Not enough data
Generative AI
5.0
16
Not enough data
5.2
16
Not enough data
Channels
9.1
594
|
Verified
Not enough data
8.5
316
|
Verified
Not enough data
8.5
337
|
Verified
Not enough data
8.3
276
|
Verified
Not enough data
8.5
333
|
Verified
Not enough data
Generative AI
6.7
37
Not enough data
Functions
8.8
629
|
Verified
Not enough data
9.0
666
|
Verified
Not enough data
8.9
522
|
Verified
Not enough data
8.7
367
|
Verified
Not enough data
8.8
430
|
Verified
Not enough data
9.0
525
|
Verified
Not enough data
8.8
525
|
Verified
Not enough data
8.7
473
|
Verified
Not enough data
Administrative
8.6
495
|
Verified
Not enough data
8.9
514
|
Verified
Not enough data
8.6
610
|
Verified
Not enough data
9.1
483
|
Verified
Not enough data
9.0
410
|
Verified
Not enough data
Workforce Management
9.3
281
|
Verified
Not enough data
9.3
272
|
Verified
Not enough data
9.0
221
|
Verified
Not enough data
9.1
221
|
Verified
Not enough data
8.6
173
|
Verified
Not enough data
Administration
9.0
220
|
Verified
Not enough data
9.2
263
|
Verified
Not enough data
9.1
284
|
Verified
Not enough data
8.8
214
|
Verified
Not enough data
9.0
218
|
Verified
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.7
25
Not enough data
7.5
23
Not enough data
9.4
27
Not enough data
9.4
29
Not enough data
9.2
26
Not enough data
9.6
25
Not enough data
9.6
29
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.5
28
Not enough data
9.2
26
Not enough data
Administrative
9.6
28
Not enough data
9.3
29
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.1
6
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
Self-Service Platform
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
Generative AI
6.7
5
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
NICE CXone Mpower and Sestek Speech Analytics are categorized as Speech Analytics
Unique Categories
NICE CXone Mpower is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Contact Center Knowledge Base, Auto Dialer, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and Proactive Notification
Sestek Speech Analytics has no unique categories
Reviews
Reviewers' Company Size
NICE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sestek Speech Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.2%
Information Technology and Services
8.7%
Telecommunications
6.8%
Financial Services
6.4%
Insurance
6.0%
Other
61.8%
Telecommunications
20.0%
Chemicals
15.0%
Airlines/Aviation
15.0%
Investment Banking
10.0%
Banking
10.0%
Other
30.0%
Most Helpful Reviews
NICE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Most Helpful Critical Review
Verified User in Leisure, Travel & Tourism
Let's start by saying we've had it at my work for 2 yrs. For 1.5 of those years I got almost NO direct calls that even rang the 1 time it rings, because 95% of my calls went directly to voicemail. Even though I was working, sitting at my desk, and on no...
Sestek Speech Analytics
Most Helpful Favorable Review
Verified User in Investment Banking
I mostly liked the Word Error Rate even in Turkish.
Most Helpful Critical Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Verified User in Investment Banking
I mostly liked the Word Error Rate even in Turkish.
Verified User in Leisure, Travel & Tourism
Let's start by saying we've had it at my work for 2 yrs. For 1.5 of those years I got almost NO direct calls that even rang the 1 time it rings, because 95% of my calls went directly to voicemail. Even though I was working, sitting at my desk, and on no...
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 comment
JF
"New" button -> History tabRead more
Sestek Speech Analytics has no discussions with answers
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