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Compare NiCE CXone Mpower and RingCentral Contact Center 
At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
No pricing available
NiCE CXone Mpower
Star Rating
(1,728)4.3 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansRingCentral Contact Center
Star Rating
(183)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NiCE CXone Mpower excels in providing a comprehensive set of features for performance tracking, with users appreciating its ability to pull calls from reports efficiently. This functionality allows teams to maintain situational awareness and improve customer interactions.
- Users say that RingCentral Contact Center stands out for its unified and intuitive platform, which integrates calls, messages, and customer interactions seamlessly. This organization helps users stay on top of their tasks, making daily operations smoother and more efficient.
- According to verified reviews, NiCE CXone Mpower receives high marks for its customizable dashboard, which users find easy to navigate. This feature enables teams to monitor incoming calls and agent activities effectively, contributing to a higher overall service level.
- Reviewers mention that RingCentral Contact Center's support is notably responsive, with users highlighting quick response times and efficient issue resolution. This level of support can be crucial for businesses that rely on timely assistance to maintain operations.
- G2 reviewers indicate that while NiCE CXone Mpower has a strong focus on performance analysis and reporting, it may face challenges in setup compared to RingCentral Contact Center, which is noted for its easier implementation process. This can impact how quickly teams can start benefiting from the software.
- Users report that both platforms have their strengths, but NiCE CXone Mpower shines in areas like agent self-service and performance analysis, while RingCentral Contact Center excels in mobile access and social integration, making it a better fit for businesses that prioritize these features.
Pricing
Entry-Level Pricing
NiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
RingCentral Contact Center
No pricing availableFree Trial
NiCE CXone Mpower
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.7
1,192
8.4
144
Ease of Use
8.7
1,209
8.5
147
Ease of Setup
8.0
451
8.3
78
Ease of Admin
8.3
439
8.3
49
Quality of Support
8.3
1,112
7.9
128
Has the product been a good partner in doing business?
8.2
436
8.0
50
Product Direction (% positive)
8.2
1,109
7.2
136
Features by Category
Ticket and Case Management
8.6
7
8.1
9
8.3
7
8.1
8
8.6
7
9.5
11
8.8
7
9.5
11
7.9
7
8.1
6
8.6
7
9.0
10
8.6
7
8.7
9
8.8
7
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
6
9.4
9
9.5
7
9.8
7
9.0
7
9.6
8
7.8
6
9.2
6
8.8
7
9.5
11
Platform
8.3
7
9.0
15
9.1
11
8.6
15
8.8
7
9.4
14
8.8
7
9.1
11
8.8
7
9.8
11
8.3
7
9.7
13
Dialing Options
8.9
311
|
Verified
8.4
24
|
Verified
9.0
287
|
Verified
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
9.0
263
|
Verified
7.4
22
|
Verified
8.9
276
|
Verified
8.0
22
|
Verified
9.2
313
|
Verified
8.3
25
|
Verified
Automation
8.8
230
|
Verified
8.3
21
|
Verified
9.0
247
|
Verified
8.2
23
|
Verified
8.9
210
|
Verified
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
13
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Administration
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Knowledge Management
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
Compliance
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Not enough data
Customer Support
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
Data Security
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
Administration
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Quality Assurance
9.0
253
Not enough data
9.0
237
Not enough data
8.8
263
Not enough data
Engagement
9.0
238
Not enough data
9.0
250
Not enough data
8.8
238
Not enough data
Performance
8.9
238
Not enough data
9.2
256
Not enough data
Generative AI
5.2
18
Not enough data
5.4
18
Not enough data
Channels
9.1
626
|
Verified
8.9
48
|
Verified
8.5
326
|
Verified
7.4
38
|
Verified
8.5
352
|
Verified
7.7
40
|
Verified
8.3
296
|
Verified
7.8
46
|
Verified
8.5
350
|
Verified
7.9
39
|
Verified
Generative AI
7.0
48
6.7
26
Functions
8.8
653
|
Verified
8.3
66
|
Verified
9.0
692
|
Verified
8.1
64
|
Verified
8.9
547
|
Verified
7.9
54
|
Verified
8.7
386
|
Verified
7.4
32
|
Verified
8.8
458
|
Verified
8.0
40
|
Verified
8.9
553
|
Verified
7.8
38
|
Verified
8.8
556
|
Verified
8.1
42
8.7
497
|
Verified
8.0
37
|
Verified
Agentic AI - Contact Center
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
Administrative
8.6
516
|
Verified
7.9
57
|
Verified
8.9
546
|
Verified
8.5
63
|
Verified
8.6
643
|
Verified
7.9
68
|
Verified
9.0
513
|
Verified
8.0
41
|
Verified
8.9
431
|
Verified
7.8
38
|
Verified
Workforce Management
9.3
289
|
Verified
8.7
13
9.2
280
|
Verified
8.3
11
8.9
226
|
Verified
8.5
10
9.0
227
|
Verified
7.4
11
8.6
177
|
Verified
9.2
14
Administration
8.9
230
|
Verified
8.3
13
9.2
271
|
Verified
8.8
11
9.0
295
|
Verified
9.5
14
8.7
220
|
Verified
8.0
10
9.0
227
|
Verified
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
32
Not enough data
7.5
27
Not enough data
8.8
34
Not enough data
9.2
38
Not enough data
8.6
35
Not enough data
9.4
31
Not enough data
9.3
37
Not enough data
Generative AI
Feature Not Available
Not enough data
Workforce Management
9.4
36
Not enough data
9.0
33
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
38
Not enough data
8.8
39
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Internal Use
9.1
11
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
8.1
7
8.8
8
7.5
8
8.7
9
7.5
8
8.8
10
7.5
8
8.7
5
7.3
8
9.7
5
Self-Service Platform
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
6.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NiCE CXone Mpower and RingCentral Contact Center are categorized as Digital Customer Service Platforms, Auto Dialer, Help Desk, Contact Center Workforce, Contact Center, and Customer Self-Service
Unique Categories
NiCE CXone Mpower is categorized as Customer Service Automation, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Call Center Infrastructure (CCI), Proactive Notification, and AI Customer Support Agents
RingCentral Contact Center is categorized as UCaaS Platforms, Live Chat, Social Customer Service, Conversational Support, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.1%
Hospital & Health Care
5.8%
Other
60.5%
Computer Software
7.5%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.3%
Insurance
5.2%
Other
67.2%
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?
1 Comment
OS
Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any...Read more
What other features that you can do using inContact?
1 Comment
JC
I'm not currently using their survey software but I was able to integrate with a third party that focuses on surveys and NPS. Most third parties have a very...Read more
RingCentral Contact Center has no more discussions with answers
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