Compare MyCase and Smokeball 
- Users report that Smokeball excels in quality of support with a score of 9.6, while MyCase's support quality is rated at 8.7. Reviewers mention that Smokeball's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers say that Smokeball's document management features, particularly its Document Management score of 9.3, provide superior functionality compared to MyCase's score of 8.2. Users appreciate Smokeball's robust editing and tracking capabilities, which streamline collaboration on legal documents.
- G2 users highlight Smokeball's time tracking feature, scoring 9.2, as a standout, while MyCase's time tracking is rated at 8.6. Users mention that Smokeball's time tracking integrates seamlessly with billing, making it easier to manage client invoicing.
- Users on G2 report that Smokeball's automation features, with a score of 9.0, significantly enhance productivity, whereas MyCase's automation is rated at 7.9. Reviewers mention that Smokeball's automation tools help reduce repetitive tasks, allowing for more focus on client work.
- Reviewers mention that MyCase shines in accessibility and permission for sharing, scoring 9.1 compared to Smokeball's 7.6. Users appreciate MyCase's user-friendly sharing options, which facilitate collaboration with clients and team members.
- Users say that Smokeball's overall ease of use, rated at 9.2, is a major advantage over MyCase's 8.9. Reviewers highlight that Smokeball's intuitive interface makes it easier for new users to get up to speed quickly, enhancing overall productivity.
- Case and Contact Management
- Task Management
- Client Portal
- Invoicing
- Time & Expense Tracking
- Online Payments
I absolutely love the fact that MyCase continuously improves and actually takes into account our suggestions. It is really encouraging to see that they actually apply our suggestions. This encourages us to continuously look out for improvements to MyCase...
Their billing software doesn't have the ability to have recurring payments, or recurring fees/charges (monthly fees for example) and also can't add late charges or interest. If you carry the balance forward, it resets the aging on the old balance throwing...
I have found Smokeball very easy to use. It has allowed our office to easily "go remote" during the COVID-19 pandemic as all of our files are easily (and securely) accessible from anywhere. Additionally, whenever I have an issue or problem with...
The reporting features are not robust enough for our needs. They also have little to no CRM functionality and do not integrate with many other software providers. It is also cumbersome to replicate client matters and locate files for one client who has...
I absolutely love the fact that MyCase continuously improves and actually takes into account our suggestions. It is really encouraging to see that they actually apply our suggestions. This encourages us to continuously look out for improvements to MyCase...
I have found Smokeball very easy to use. It has allowed our office to easily "go remote" during the COVID-19 pandemic as all of our files are easily (and securely) accessible from anywhere. Additionally, whenever I have an issue or problem with...
Their billing software doesn't have the ability to have recurring payments, or recurring fees/charges (monthly fees for example) and also can't add late charges or interest. If you carry the balance forward, it resets the aging on the old balance throwing...
The reporting features are not robust enough for our needs. They also have little to no CRM functionality and do not integrate with many other software providers. It is also cumbersome to replicate client matters and locate files for one client who has...
