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At a Glance
Market Segments
Enterprise (79.4% of reviews)
Enterprise (68.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Moogsoft
Star Rating
(39)4.5 out of 5
Market Segments
Enterprise (79.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about MoogsoftServiceNow IT Operations Management
Star Rating
(152)4.4 out of 5
Market Segments
Enterprise (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Moogsoft excels in its AI/ML Assistance, with a score of 9.1, which reviewers mention significantly enhances their monitoring capabilities by automating incident detection and response.
- Reviewers mention that ServiceNow IT Operations Management shines in Timely Alerts, scoring 9.4, which users say helps them respond quickly to incidents, minimizing downtime and improving service reliability.
- G2 users highlight that Moogsoft's Ticket Accuracy is rated at 8.1, which some reviewers feel could be improved, while ServiceNow's score of 9.4 indicates a more reliable ticketing system that users appreciate for its precision in incident management.
- Users on G2 report that ServiceNow's Lifecycle Visualization feature, scoring 8.6, provides a clearer view of service management processes, which reviewers say aids in better decision-making and resource allocation.
- Reviewers mention that Moogsoft's Proactive Identification feature, rated at 9.1, is a standout, as it allows teams to address potential issues before they escalate, which users say is crucial for maintaining operational efficiency.
- Users say that ServiceNow's ITIL Policy Compliance, with a score of 9.0, is a significant advantage, as it ensures that their IT operations align with industry standards, which reviewers appreciate for maintaining governance and compliance.
Pricing
Entry-Level Pricing
Moogsoft
No pricing availableServiceNow IT Operations Management
No pricing availableFree Trial
Moogsoft
Free Trial is available
ServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
7.9
25
8.7
74
Ease of Use
8.8
26
8.0
132
Ease of Setup
8.0
14
7.7
115
Ease of Admin
8.9
11
8.4
41
Quality of Support
8.5
24
8.4
72
Has the product been a good partner in doing business?
9.2
13
8.7
43
Product Direction (% positive)
9.0
23
9.5
70
Features by Category
Monitoring
8.7
19
|
Verified
Not enough data
8.2
19
|
Verified
Not enough data
8.1
18
|
Verified
Not enough data
Not enough data
Not enough data
Management Tools
8.2
17
|
Verified
Not enough data
8.0
18
|
Verified
Not enough data
8.7
18
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.1
17
7.9
14
9.0
17
7.7
13
8.8
18
8.3
12
Issue Resolution
8.3
17
8.3
13
9.1
17
8.3
12
8.4
18
8.2
12
Management
8.7
18
8.8
14
9.1
18
9.0
12
8.6
17
9.2
12
Generative AI
Feature Not Available
7.2
9
Feature Not Available
7.4
9
Agentic AI - AIOps Platforms
Not enough data
7.6
9
Not enough data
7.5
8
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
ServiceNow Apps
9.3
5
Not enough data
8.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Response
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Generative AI
Not enough data
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
35
Platform
Not enough data
8.4
33
Not enough data
8.5
31
Not enough data
8.8
34
Not enough data
8.4
34
Not enough data
8.7
34
Security
Not enough data
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
34
Agentic AI - Enterprise IT Management
Not enough data
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.5
12
Not enough data
8.2
12
Categories
Categories
Shared Categories
Moogsoft and ServiceNow IT Operations Management are categorized as AIOps Platforms
Unique Categories
ServiceNow IT Operations Management is categorized as Enterprise IT Management and Application Performance Monitoring (APM)
Reviews
Reviewers' Company Size
Moogsoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
50.0%
Telecommunications
8.8%
Banking
8.8%
Computer Networking
5.9%
Oil & Energy
2.9%
Other
23.5%
Information Technology and Services
26.1%
Insurance
8.7%
Financial Services
8.7%
Hospital & Health Care
8.0%
Computer Software
5.1%
Other
43.5%
Discussions
What's the possibility bringing in domain expertise in this platform?
1 Comment
AH
Interesting question. Leveraging skills, knowledge, and intuition is really important in getting the exact root cause identified and fixed.Read more
how can we place bulk servers in MOOGSOFT black out portal?
1 Comment
VD
Hi Naveen,
we used the script to do so, with that only you will be able to add the multiple server in the same time.Read more
What are the benefits of AIOps?
1 Comment
Official Response from Moogsoft
Through algorithmic analysis of IT data and Observability telemetry,
AIOps helps IT Ops, DevOps, and SRE teams work smarter and faster, so
they can detect...Read more
ServiceNow IT Operations Management has no discussions with answers
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