Compare MiVoice Connect and Mitel MiCloud Connect 
At a Glance
Market Segments
Mid-Market (53.2% of reviews)
Small-Business (45.8% of reviews)
Entry-Level Pricing
No pricing available
$20.99 /user/month
MiVoice Connect
Star Rating
(62)4.2 out of 5
Market Segments
Mid-Market (53.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about MiVoice ConnectMitel MiCloud Connect
Star Rating
(231)3.8 out of 5
Market Segments
Small-Business (45.8% of reviews)
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mitel MiCloud Connect has a lower ease of setup score (7.3) compared to MiVoice Connect (8.6), indicating that MiVoice Connect may be more user-friendly for new installations.
- Reviewers mention that MiVoice Connect excels in video calls with a score of 8.6, while Mitel MiCloud Connect lags behind at 7.2, suggesting a better experience for video conferencing with MiVoice Connect.
- G2 users highlight the superior quality of support for MiVoice Connect (8.2) over Mitel MiCloud Connect (7.2), which may lead to a more satisfactory customer service experience.
- Users on G2 note that Mitel MiCloud Connect offers a robust IVR feature with a score of 9.5, which is significantly higher than MiVoice Connect's score, indicating a strong capability in handling incoming calls efficiently.
- Reviewers say that MiVoice Connect shines in its advanced features, particularly with automated attendants scoring 9.0, while Mitel MiCloud Connect scores lower at 7.9, suggesting a more comprehensive automation experience with MiVoice Connect.
- Users report that Mitel MiCloud Connect has a notable advantage in voicemail to email functionality, scoring 8.8, which is a critical feature for many businesses, while MiVoice Connect does not have a comparable mention in this area.
Pricing
Entry-Level Pricing
MiVoice Connect
No pricing availableMitel MiCloud Connect
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
MiVoice Connect
No trial information availableMitel MiCloud Connect
No trial information availableRatings
Meets Requirements
8.6
59
8.1
187
Ease of Use
8.6
59
7.8
188
Ease of Setup
8.6
21
7.3
129
Ease of Admin
8.8
20
7.2
129
Quality of Support
8.2
47
7.2
171
Has the product been a good partner in doing business?
7.8
19
7.4
129
Product Direction (% positive)
7.0
58
6.2
179
Features by Category
Channels
Not enough data
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Administrative
Not enough data
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Basic Communication
9.2
13
|
Verified
8.5
120
|
Verified
8.6
7
|
Verified
7.2
34
|
Verified
8.3
9
7.0
52
|
Verified
8.1
7
7.4
47
|
Verified
9.0
13
|
Verified
8.1
84
|
Verified
9.4
13
|
Verified
9.0
114
|
Verified
Access
8.8
7
|
Verified
7.1
53
|
Verified
8.1
6
|
Verified
7.4
48
|
Verified
9.3
7
7.7
56
|
Verified
Advanced Features
8.3
8
|
Verified
7.7
89
|
Verified
9.0
8
|
Verified
7.9
96
|
Verified
10.0
8
8.7
105
Extensions
Not enough data
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Features
Not enough data
8.8
13
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
MiVoice Connect and Mitel MiCloud Connect are categorized as VoIP
Unique Categories
MiVoice Connect has no unique categories
Mitel MiCloud Connect is categorized as UCaaS Platforms and Contact Center
Reviews
Reviewers' Company Size
MiVoice Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel MiCloud Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.7%
Architecture & Planning
6.5%
Telecommunications
4.8%
Staffing and Recruiting
4.8%
Primary/Secondary Education
4.8%
Other
69.4%
Information Technology and Services
6.5%
Financial Services
6.0%
Insurance
5.6%
Construction
4.6%
Real Estate
4.2%
Other
73.1%
Most Helpful Reviews
MiVoice Connect
Most Helpful Favorable Review
Tim W.
Verified User in Consumer Services
I love the ease of everything. I can search for a persons name and it pops up where I can call. Also, the conference Call feature is very helpful.
Most Helpful Critical Review
Michaela M.
Verified User in Public Relations and Communications
When traveling and working through the VPN, the Shoretel instant messaging service is extremely spotty, as is the calendar integration.
Mitel MiCloud Connect
Most Helpful Favorable Review
Justin W.
Verified User in Higher Education
Having both a physical phone and a software phone on my laptop allows me to work remotely, or on campus, without any limitations.
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
Tim W.
Verified User in Consumer Services
I love the ease of everything. I can search for a persons name and it pops up where I can call. Also, the conference Call feature is very helpful.
Justin W.
Verified User in Higher Education
Having both a physical phone and a software phone on my laptop allows me to work remotely, or on campus, without any limitations.
Michaela M.
Verified User in Public Relations and Communications
When traveling and working through the VPN, the Shoretel instant messaging service is extremely spotty, as is the calendar integration.
Verified User in Health, Wellness and Fitness
I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap...
Alternatives
Discussions
MiVoice Connect has no discussions with answers
Password Policy & Mobile Client
1 comment
Official Response from Mitel MiCloud Connect
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel MiCloud Connect has no more discussions with answers
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