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Compare Mint Service Desk and Web+Center 
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At a Glance
Market Segments
Small-Business (50.0% of reviews)
Mid-Market (47.6% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
Contact Us Per Month
Free for 2 techs or licensed
Mint Service Desk
Star Rating
(16)4.8 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansWeb+Center
Star Rating
(21)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free for 2 techs or licensed
Learn more about Web+CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Web+Center's ticket creation user experience is rated at 7.9, which some find less intuitive compared to Mint Service Desk's higher rating of 8.0, indicating a smoother process for creating tickets in Mint.
- Reviewers mention that Web+Center's SLA Management feature is rated at 6.7, which is a significant drawback, while Mint Service Desk excels in this area, providing better SLA tracking and management capabilities.
- G2 users highlight that Web+Center's automation features, particularly in ticket routing, score a solid 9.2, but Mint Service Desk outshines with a more comprehensive automation suite, leading to improved efficiency in handling tickets.
- Users on G2 appreciate Mint Service Desk's quality of support, which is rated at 9.6, compared to Web+Center's 9.2, suggesting that Mint provides more responsive and effective customer service.
- Reviewers say that Web+Center's knowledge base integration with tickets is rated at 8.8, but Mint Service Desk's overall knowledge base functionality is perceived as more robust, enhancing user self-service capabilities.
- Users report that Web+Center's customization options are rated at 9.2, which is commendable, but Mint Service Desk's integration capabilities score a perfect 10.0, allowing for seamless connections with other tools and platforms.
Pricing
Entry-Level Pricing
Mint Service Desk
Mint Service Desk Enterprise on Premises
Contact Us
Per Month
On premises version comes with unlimited number of agents.
- Asset Management
- Ticket Management
- Contract Management
Web+Center
Web+Center Version 9.0
Free for 2 techs or licensed
Free and Affordable Pricing
We offer free versions of our complete software suite of 6 web applications for 2 techs or less and 3 Tech licenses start at $300. Our Ticketing software is Ad Free Help Desk! Check out our very competitive pricing for in house or cloud hosted online Web+Center Solutions. We offer the best US based support and development engineers, all in SF Bay Area/Silicon Valley California USA, to provide you with optimal support and services
- Asset Management
- knowledge base
- Customer Self Help and FAQ
Free Trial
Mint Service Desk
Free Trial is available
Web+Center
Free Trial is available
Ratings
Meets Requirements
9.2
11
9.0
21
Ease of Use
8.6
12
8.5
21
Ease of Setup
9.3
5
8.5
13
Ease of Admin
9.3
5
9.2
13
Quality of Support
9.6
12
9.2
20
Has the product been a good partner in doing business?
9.7
5
8.9
11
Product Direction (% positive)
10.0
12
8.9
21
Features by Category
Ticket and Case Management
Not enough data
7.9
18
|
Verified
Not enough data
8.0
18
|
Verified
Not enough data
7.8
15
|
Verified
Not enough data
8.2
16
Not enough data
6.7
5
Not enough data
7.7
14
Not enough data
8.0
15
Not enough data
7.6
11
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.1
15
|
Verified
Not enough data
8.3
12
|
Verified
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
9
|
Verified
Not enough data
9.2
11
|
Verified
Not enough data
9.4
11
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
7.6
13
|
Verified
Not enough data
7.4
14
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.2
11
Not enough data
9.5
11
Not enough data
9.2
11
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Reporting
9.5
10
Not enough data
9.1
9
Not enough data
8.5
8
Not enough data
Access & Usability
8.7
9
Not enough data
9.3
10
Not enough data
8.8
7
Not enough data
9.2
8
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mint Service Desk and Web+Center are categorized as Service Desk
Unique Categories
Mint Service Desk is categorized as IT Service Management (ITSM) Tools and Customer Self-Service
Web+Center is categorized as Help Desk
Reviews
Reviewers' Company Size
Mint Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Web+Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.6%
Financial Services
14.3%
Publishing
7.1%
Information Services
7.1%
Human Resources
7.1%
Other
35.7%
Information Technology and Services
23.8%
Non-Profit Organization Management
9.5%
Higher Education
9.5%
Banking
9.5%
Retail
4.8%
Other
42.9%
Alternatives
Discussions
What are the features of help desk software?
1 Comment
Official Response from Mint Service Desk
MINT SD is a service desk and asset manager combined in one ITSM solution. We offer multiple communication channels to customers and end users, facilitating...Read more
What does service desk software do?
1 Comment
Official Response from Mint Service Desk
MINT SD is a service desk and asset manager combined in one ITSM solution. We offer multiple communication channels to customers and end users, facilitating...Read more
What are the benefits of the service desk function?
1 Comment
Official Response from Mint Service Desk
I think the best answer can be found directly on our website ->
https://www.mintsd.com/blog/what-are-the-benefits-of-using-ticketing-management-systemRead more
Web+Center has no discussions with answers
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