What are the features of help desk software?

MINT SD is a service desk and asset manager combined in one ITSM solution. We offer multiple communication channels to customers and end users, facilitating the submission process and conveniently collecting data in one place, allowing technicians to promptly assess and provide solutions to ongoing issues. The system provides such functionalities as:Web-based application Responsive web design Themes Multilingual Self-service portal Activity alerts and reminders Notification channel selection Role based Multitenancy Queue structured Email ticket creation Ticket types Status sets Custom Fields Ticket relations Email filters Private internal notes Widgets for saved filters Dashboard filters Multilevel access and views Custom notifications Priorities Calendars Services SLA Bulk actions Colors for ticket types and statuses Document templates Admin notices Time tracking