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At a Glance
Market Segments
Enterprise (46.1% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 Agent Per Year
Microsoft System Center
Star Rating
(585)4.1 out of 5
Market Segments
Enterprise (46.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft System CenterSysAid
Star Rating
(731)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SysAid excels in ticket creation user experience with a score of 8.8, while Microsoft System Center falls behind with a score of 8.6. Reviewers mention that SysAid's intuitive interface makes it easier for users to create and manage tickets efficiently.
- Reviewers mention that SysAid's quality of support is rated at 9.0, significantly higher than Microsoft System Center's 8.0. Users on G2 appreciate SysAid's responsive customer service and helpful resources, which enhance their overall experience.
- G2 users highlight SysAid's ease of use with a score of 8.9, compared to Microsoft System Center's 7.7. Users say that SysAid's straightforward navigation and user-friendly design contribute to a smoother onboarding process.
- Users report that SysAid's automation features, particularly in incident management, are highly effective, scoring 9.1 for automating ticket routing. In contrast, Microsoft System Center's automation features are rated lower, indicating that SysAid may provide a more streamlined workflow.
- Reviewers mention that SysAid's performance monitoring capabilities are rated at 9.0, while Microsoft System Center's performance logging is slightly lower at 8.5. Users say that SysAid's comprehensive monitoring tools allow for better visibility into system performance.
- Users on G2 appreciate SysAid's reporting features, scoring 9.1, which surpasses Microsoft System Center's 8.9. Reviewers say that SysAid provides more customizable and insightful reports, making it easier for teams to analyze data and make informed decisions.
Pricing
Entry-Level Pricing
Microsoft System Center
No pricing availableSysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
Microsoft System Center
No trial information availableSysAid
Free Trial is available
Ratings
Meets Requirements
8.6
478
8.9
587
Ease of Use
7.7
477
8.9
590
Ease of Setup
7.0
320
8.5
519
Ease of Admin
7.9
323
8.8
516
Quality of Support
8.0
444
9.0
579
Has the product been a good partner in doing business?
8.1
298
9.1
508
Product Direction (% positive)
7.4
461
9.1
558
Features by Category
Ticket and Case Management
Not enough data
8.9
43
Not enough data
8.7
45
Not enough data
8.4
45
Not enough data
8.2
43
Not enough data
8.2
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
45
Not enough data
8.2
45
Not enough data
8.7
45
Not enough data
8.7
44
Administration
8.7
62
|
Verified
8.8
232
|
Verified
8.6
63
|
Verified
8.7
263
|
Verified
8.7
65
|
Verified
8.8
270
|
Verified
Service Desk
8.7
58
|
Verified
9.5
287
|
Verified
8.5
59
|
Verified
9.3
279
|
Verified
8.3
59
|
Verified
8.9
255
|
Verified
Management
8.9
16
|
Verified
8.7
251
|
Verified
8.5
16
|
Verified
9.0
254
|
Verified
8.6
13
|
Verified
8.7
236
|
Verified
8.7
13
|
Verified
8.7
236
|
Verified
8.3
13
8.3
180
|
Verified
Functionality
8.6
13
|
Verified
9.4
262
|
Verified
8.5
14
8.8
222
|
Verified
9.0
16
|
Verified
8.9
229
|
Verified
8.8
15
|
Verified
8.5
218
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Management
9.4
8
Not enough data
8.6
6
Not enough data
9.2
8
Not enough data
Monitoring
8.8
8
Not enough data
8.3
7
Not enough data
8.1
6
Not enough data
Generative AI
Not enough data
Not enough data
Incident Management
Not enough data
9.0
406
Not enough data
8.9
418
Not enough data
9.1
426
Not enough data
8.4
388
Not enough data
8.5
375
Reporting
Not enough data
8.6
415
Not enough data
8.4
388
Not enough data
8.3
325
Access & Usability
Not enough data
7.4
295
Not enough data
8.8
392
Not enough data
9.0
384
Not enough data
8.6
312
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
12
Not enough data
Platform
9.0
8
Not enough data
8.8
13
Not enough data
9.2
6
Not enough data
8.3
13
Not enough data
8.3
10
Not enough data
Security
8.6
14
Not enough data
9.0
14
Not enough data
8.3
8
Not enough data
9.3
7
Not enough data
9.1
9
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Microsoft System Center and SysAid are categorized as IT Service Management (ITSM) Tools
Unique Categories
Microsoft System Center is categorized as Data Center Infrastructure Management (DCIM), Enterprise IT Management, Endpoint Management, and Patch Management
Reviews
Reviewers' Company Size
Microsoft System Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Education Management
6.2%
Government Administration
5.5%
Computer Software
5.1%
Hospital & Health Care
3.9%
Other
60.2%
Information Technology and Services
14.2%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.2%
Computer Software
3.2%
Other
66.5%
Alternatives
Discussions
What does Microsoft System Center do?
2 Comments
SC
Microsoft System Center is a suite of management tools for IT infrastructure. Components include SCCM for software deployment, SCOM for monitoring, VMM for...Read more
Microsoft System Center has no more discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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