- Home
- ...
- Experience Management Software
- Medallia Customer Experience
- Verint Voice of the Customer
- Medallia Customer Experience-vs-Verint Voice of the Customer
Compare Medallia Customer Experience and Verint Voice of the Customer 
At a Glance
Market Segments
Enterprise (65.0% of reviews)
Enterprise (51.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Medallia Customer Experience
Star Rating
(141)4.5 out of 5
Market Segments
Enterprise (65.0% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceVerint Voice of the Customer
Star Rating
(40)4.2 out of 5
Market Segments
Enterprise (51.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint Voice of the CustomerFeatured Products
Sponsored
Chattermill
(167)
Enterprise Feedback Management
Visit Website
Sponsored
Keatext
(3)
Enterprise Feedback Management
Visit Website
Sponsored
Canny
(95)
Enterprise Feedback Management
Visit Website
Medallia Customer Experience vs Verint Voice of the Customer
When assessing the two solutions, reviewers found Medallia Customer Experience easier to use, set up, and do business with overall. However, reviewers preferred the ease of administration with Verint Voice of the Customer.
- Reviewers felt that Medallia Customer Experience meets the needs of their business better than Verint Voice of the Customer.
- When comparing quality of ongoing product support, reviewers felt that Medallia Customer Experience is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Medallia Customer Experience over Verint Voice of the Customer.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Verint Voice of the Customer
No pricing availableFree Trial
Medallia Customer Experience
Free Trial is available
Verint Voice of the Customer
No trial information availableRatings
Meets Requirements
8.7
115
8.4
33
Ease of Use
8.6
114
8.2
34
Ease of Setup
7.3
74
7.2
18
Ease of Admin
7.8
65
7.9
19
Quality of Support
8.5
98
8.3
32
Has the product been a good partner in doing business?
8.6
68
7.9
20
Product Direction (% positive)
9.5
110
7.1
36
Features by Category
Customer Information
Not enough data
9.2
6
|
Verified
Not enough data
9.0
5
|
Verified
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
6
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Not enough data
Not enough data
8.3
5
|
Verified
Not enough data
7.8
6
|
Verified
Not enough data
9.0
5
|
Verified
Not enough data
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
8.1
6
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
User Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
A/B Testing
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Information
Not enough data
Not enough data
Not enough data
Feature Not Available
Analytics
9.4
39
7.8
6
9.1
40
8.7
5
8.6
38
7.0
5
5.9
30
Feature Not Available
Customization
8.5
35
Not enough data
7.9
33
7.5
6
8.6
32
Not enough data
8.6
28
Not enough data
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feedback Management
8.3
32
Not enough data
8.6
29
Not enough data
8.5
36
Not enough data
Feedback Analysis
8.0
34
Not enough data
8.4
34
Not enough data
9.5
33
Not enough data
Feedback Sources
9.0
28
Not enough data
9.2
33
Not enough data
7.7
25
Not enough data
8.4
28
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
9.2
10
Not enough data
8.9
11
Not enough data
9.0
12
Not enough data
8.7
10
Process Management
Not enough data
8.6
11
Not enough data
8.3
9
Not enough data
8.2
10
Not enough data
8.1
9
System Management
Not enough data
9.0
8
Not enough data
8.1
9
Statistical Tool
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Data Analysis
Not enough data
Not enough data
Not enough data
Feature Not Available
Decision Making
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Medallia Customer Experience and Verint Voice of the Customer are categorized as Feedback Analytics and Experience Management
Unique Categories
Medallia Customer Experience has no unique categories
Verint Voice of the Customer is categorized as Session Replay, Predictive Analytics, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Voice of the Customer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
16.1%
Information Technology and Services
9.5%
Financial Services
9.5%
Automotive
7.3%
Telecommunications
5.8%
Other
51.8%
Retail
12.8%
Internet
10.3%
Banking
10.3%
Marketing and Advertising
7.7%
Computer Software
7.7%
Other
51.3%
Most Helpful Reviews
Medallia Customer Experience
Most Helpful Favorable Review
Verified User in Construction
The interface is fairly easy to use. Sometimes it's not as intuitive as it should be and it seems that some of the tracking isn't as robust as it should be.
Most Helpful Critical Review
Verified User
They can't even design proper survey for Citi
Verint Voice of the Customer
Most Helpful Favorable Review
Verified User in Retail
Satisfaction Scores, Open-Ends and Priority Map. Satisfaction scores broken down by elements and impact help in gauging site performance by usability. Open-Ends provide direct customer feedback by average satisfaction scores. Priority Map enables comparison...
Most Helpful Critical Review
Verified User in Financial Services
Some of the interface look and feel seem rough
Verified User in Construction
The interface is fairly easy to use. Sometimes it's not as intuitive as it should be and it seems that some of the tracking isn't as robust as it should be.
Verified User in Retail
Satisfaction Scores, Open-Ends and Priority Map. Satisfaction scores broken down by elements and impact help in gauging site performance by usability. Open-Ends provide direct customer feedback by average satisfaction scores. Priority Map enables comparison...
Verified User
They can't even design proper survey for Citi
Verified User in Financial Services
Some of the interface look and feel seem rough
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
What is Verint Predictive Experience (formerly Verint ForeSee) used for?
1 comment
AT
Verint Predictive Experience/Foresee is now a part of the Verint Voice of the Customer (VOC) solution. Verint VOC helps you to unify and analyze your CX data...Read more
Verint Voice of the Customer has no more discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
