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- Medallia Customer Experience
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- Medallia Customer Experience-vs-TopBox
Compare Medallia Customer Experience and TopBox 
At a Glance
Market Segments
Enterprise (65.4% of reviews)
Mid-Market (100.0% of reviews)
Entry-Level Pricing
Contact Us Per Year
$995 per month
Medallia Customer Experience
Star Rating
(140)4.5 out of 5
Market Segments
Enterprise (65.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceTopBox
Star Rating
(15)4.5 out of 5
Market Segments
Mid-Market (100.0% of reviews)
Entry-Level Pricing
$995 per month
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Medallia Customer Experience vs TopBox
When assessing the two solutions, reviewers found Medallia Customer Experience easier to use. However, TopBox is easier to set up and administer. Reviewers also preferred doing business with TopBox overall.
- Reviewers felt that Medallia Customer Experience meets the needs of their business better than TopBox.
- When comparing quality of ongoing product support, reviewers felt that TopBox is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Medallia Customer Experience over TopBox.
Pricing
Entry-Level Pricing
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
TopBox
TopBox Insights
$995
per month
Get ongoing insights with unique account-based reports and segmented analysis that include:
- Key Drivers
- Financial Linkage
- Benchmarking
Free Trial
Medallia Customer Experience
Free Trial is available
TopBox
No trial information availableRatings
Meets Requirements
8.7
114
8.5
14
Ease of Use
8.6
113
7.7
14
Ease of Setup
7.3
73
8.9
9
Ease of Admin
7.8
65
8.7
9
Quality of Support
8.4
97
9.2
13
Has the product been a good partner in doing business?
8.6
68
10.0
9
Product Direction (% positive)
9.5
109
9.2
14
Features by Category
Analytics
9.4
38
Not enough data
9.1
39
Not enough data
8.6
37
Not enough data
5.9
29
Not enough data
Customization
8.5
34
Not enough data
7.9
32
Not enough data
8.7
31
Not enough data
8.6
28
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback Management
8.4
31
Not enough data
8.5
28
Not enough data
8.5
35
Not enough data
Feedback Analysis
8.0
34
Not enough data
8.3
33
Not enough data
9.5
33
Not enough data
Feedback Sources
9.0
28
Not enough data
9.2
33
Not enough data
7.7
25
Not enough data
8.4
28
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Feature Not Available
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Customer Experience and TopBox share no categories
Unique Categories
Medallia Customer Experience is categorized as Feedback Analytics and Experience Management
TopBox is categorized as Enterprise Feedback Management
Reviews
Reviewers' Company Size
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TopBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospitality
16.2%
Information Technology and Services
9.6%
Financial Services
9.6%
Automotive
7.4%
Insurance
5.9%
Other
51.5%
Computer Software
57.1%
Internet
21.4%
Marketing and Advertising
14.3%
Human Resources
7.1%
‐
Other
0.0%
Most Helpful Reviews
Medallia Customer Experience
Most Helpful Favorable Review
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Most Helpful Critical Review
Krishna K.
Verified User in Leisure, Travel & Tourism
Managed Services need to be worked out well
TopBox
Most Helpful Favorable Review
Alejandro O.
Verified User in Computer Software
1. The TopBox team: Steve has been fantastic to work with. He always presented himself available for support, and was with my team every step of the way. 2. The product itself: as an end-user, the product is intuitive enough to understand the available...
Most Helpful Critical Review
Emily Penfold D.
Verified User in Hospitality
The custom reporting features and in-depth information contained in the reviews are my favorite features in the platform.
Alejandro O.
Verified User in Computer Software
1. The TopBox team: Steve has been fantastic to work with. He always presented himself available for support, and was with my team every step of the way. 2. The product itself: as an end-user, the product is intuitive enough to understand the available...
Krishna K.
Verified User in Leisure, Travel & Tourism
Managed Services need to be worked out well
Alternatives
Discussions
Medallia Customer Experience has no discussions with answers
TopBox has no discussions with answers
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