Compare Marker.io and Userback 
At a Glance
Market Segments
Small-Business (80.0% of reviews)
Small-Business (91.0% of reviews)
Entry-Level Pricing
$39.00 Per Month
$49.00 Per Month
Marker.io
Star Rating
(36)4.8 out of 5
Market Segments
Small-Business (80.0% of reviews)
Entry-Level Pricing
$39.00 Per Month
Browse all 3 pricing plansUserback
Star Rating
(172)4.8 out of 5
Market Segments
Small-Business (91.0% of reviews)
Entry-Level Pricing
$49.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userback excels in its "Quality of Support" with a score of 9.5, while Marker.io shines even brighter with a score of 9.8, indicating that users find Marker.io's support to be more responsive and helpful.
- Reviewers mention that Userback's "User Reports & Feedback" feature is rated at 9.5, but Marker.io surpasses this with a score of 9.8, suggesting that Marker.io provides a more effective platform for gathering user feedback.
- G2 users highlight that Userback's "Bug History" feature has a score of 8.8, while Marker.io's is notably higher at 9.4, indicating that Marker.io offers a more comprehensive view of past bugs, which can be crucial for tracking and resolving issues.
- Users on G2 say that Userback's "Custom Workflows" feature is rated at 9.6, showcasing its flexibility, but Marker.io's overall ease of use with a score of 9.9 suggests that users find it simpler to implement and manage workflows.
- Reviewers mention that while Userback has a solid "Analytics" score of 9.6, Marker.io's analytics capabilities are rated lower at 8.6, indicating that users may find Userback's analytics more robust for tracking performance metrics.
- Users report that both products have similar "Ease of Setup" scores, with Userback at 9.4 and Marker.io at 9.3, but the slight edge for Userback suggests it may be marginally easier to get started with compared to Marker.io.
Featured Products
Sponsored
Ideally
(24)
Software Testing
Visit Website
Pricing
Entry-Level Pricing
Marker.io
Starter
$39.00
Per Month
Collect unlimited feedback with all core features you need to get you started
- 3 users
- All core features
- Unlimited feedback
Userback
Starter
$49.00
Per Month
Perfect for small teams just starting out with capturing user feedback.
- 5 team members
- Unlimited feedback
- Unlimited projects
Free Trial
Marker.io
Free Trial is available
Userback
Free Trial is available
Ratings
Meets Requirements
9.4
22
9.2
116
Ease of Use
9.9
24
9.4
116
Ease of Setup
9.3
19
9.4
100
Ease of Admin
9.6
19
9.4
98
Quality of Support
9.8
21
9.5
100
Has the product been a good partner in doing business?
9.8
18
9.7
90
Product Direction (% positive)
10.0
21
9.7
105
Features by Category
User Response Methods
Not enough data
9.2
19
|
Verified
Not enough data
9.2
16
|
Verified
Not enough data
Feature Not Available
Not enough data
9.4
27
|
Verified
Not enough data
9.7
26
|
Verified
Participant Selection
Not enough data
9.3
9
Not enough data
Feature Not Available
Not enough data
9.5
20
|
Verified
Not enough data
Feature Not Available
Insights
Not enough data
9.6
17
|
Verified
Not enough data
9.0
24
|
Verified
Not enough data
8.8
20
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Bug Reporting
9.8
16
9.5
53
9.8
14
9.4
53
9.7
13
9.1
45
Bug Monitoring
9.2
12
8.6
36
9.4
11
8.7
45
8.8
11
8.6
33
Communication
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
20
Planning
Not enough data
Feature Not Available
Not enough data
9.2
17
Not enough data
8.6
14
Not enough data
9.6
12
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Marker.io and Userback are categorized as Bug Tracking and User Research
Unique Categories
Marker.io has no unique categories
Userback is categorized as Product Management and Software Testing
Reviews
Reviewers' Company Size
Marker.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.7%
Marketing and Advertising
22.9%
Information Technology and Services
14.3%
Financial Services
5.7%
Education Management
5.7%
Other
25.7%
Marketing and Advertising
30.9%
Computer Software
13.9%
Information Technology and Services
13.3%
Design
10.3%
Internet
6.7%
Other
24.8%
Most Helpful Reviews
Marker.io
Most Helpful Favorable Review
Wilson H.
Verified User in Consumer Electronics
Users often appreciate Marker.io for its user-friendly and intuitive interface. A straightforward design can make the process of capturing and managing visual feedback more efficient.
Most Helpful Critical Review
Userback
Most Helpful Favorable Review
Daniel V.
Verified User in Marketing and Advertising
I like the website widget where I get helpful feedback with videos, attachments and screenshots which are very helpful in identifying issues.
Most Helpful Critical Review
Verified User in Translation and Localization
The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me.
Wilson H.
Verified User in Consumer Electronics
Users often appreciate Marker.io for its user-friendly and intuitive interface. A straightforward design can make the process of capturing and managing visual feedback more efficient.
Daniel V.
Verified User in Marketing and Advertising
I like the website widget where I get helpful feedback with videos, attachments and screenshots which are very helpful in identifying issues.
Verified User in Translation and Localization
The comments and replies to comments are easiliy missed. The tagging function doesn't seem to work all the time or at least notifications were not sent nor received by me.
Discussions
Is Marker io free?
1 comment
NV
Yes, Marker.io comes with a 15-day free trial!
The trial includes unlimited projects, unlimited reporters, custom branding, console logs recordings, and...Read more
Which bug tracking tool is best?
1 comment
NV
Bug tracking tools come with their own suite of features tailored to a certain organization type.
That’s why there’s no one best choice—you just have to...Read more
Marker.io has no more discussions with answers
What is Userback used for?
1 comment
MJ
Userback is used for collecting, managing, and acting on user feedback and bug reports to improve products and enhance user experiences. It serves as a...Read more
Userback has no more discussions with answers
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