Compare Customers.ai and Manychat 
At a Glance
Market Segments
Small-Business (79.4% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial Per Month
Customers.ai
Star Rating
(428)4.8 out of 5
Market Segments
Small-Business (79.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Customers.aiManychat
Star Rating
(150)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Entry-Level Pricing
Free Trial Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Manychat excels in its "Live Chat" feature, scoring 8.7, but Customers.ai outshines with a perfect score of 9.8, indicating a more robust and responsive live chat experience.
- Reviewers mention that Manychat's "Email Marketing" capabilities, particularly in "Building and Personalizing Emails," score 8.5, while Customers.ai offers a superior experience with higher ratings across the board, showcasing better email deliverability and automated responses.
- G2 users highlight that Manychat's "Text Messaging" features, such as "Bulk SMS" and "Automatic Replies," are strong, but Customers.ai takes the lead with perfect scores in "Bulk SMS" and "Two-Way Text Messaging," indicating a more comprehensive SMS marketing solution.
- Users on G2 note that Manychat's "Messenger Sequencing" is rated at 9.0, but Customers.ai's 9.8 rating suggests a more advanced and user-friendly approach to creating automated messaging sequences.
- Reviewers mention that Manychat's "Lead Generation" tools are effective, particularly in "Task Management" with a score of 9.4, but Customers.ai's integration capabilities and overall lead management features are rated higher, providing a more seamless experience for users.
- Users say that Manychat's "Customization Interface" scores 8.9, which is good, but Customers.ai's perfect score of 9.8 indicates a more flexible and user-friendly customization experience, allowing for better tailoring of marketing strategies.
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Pricing
Entry-Level Pricing
Customers.ai
No pricing availableManychat
Free
Free Trial
Per Month
Our free plan includes:
- Unlimited custom flows
- Up to 1,000 contacts
- 10 customer Tags
Free Trial
Customers.ai
Free Trial is available
Manychat
Free Trial is available
Ratings
Meets Requirements
9.6
338
8.9
105
Ease of Use
9.6
348
8.9
107
Ease of Setup
9.4
204
9.0
69
Ease of Admin
9.3
119
9.1
63
Quality of Support
9.7
334
8.4
97
Has the product been a good partner in doing business?
9.6
118
8.9
61
Product Direction (% positive)
9.6
305
9.2
98
Features by Category
Email Marketing
Not enough data
8.5
31
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
9.0
13
Not enough data
8.8
29
|
Verified
Online Marketing
Not enough data
8.1
35
|
Verified
Not enough data
8.7
37
|
Verified
Not enough data
8.5
27
|
Verified
Not enough data
9.2
40
|
Verified
Not enough data
9.0
14
Lead Management
Not enough data
9.1
38
|
Verified
Not enough data
8.9
15
Not enough data
9.2
36
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
9.2
34
|
Verified
Not enough data
8.6
32
|
Verified
Not enough data
9.2
35
|
Verified
Not enough data
8.8
32
|
Verified
Campaign Management
Not enough data
8.6
14
Not enough data
9.0
32
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
8.5
12
Social
Not enough data
9.1
13
Not enough data
9.5
13
Not enough data
9.3
12
Not enough data
9.3
38
|
Verified
Not enough data
9.5
37
|
Verified
Reporting & Analytics
Not enough data
8.8
38
|
Verified
Not enough data
8.2
15
Not enough data
8.4
33
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
9.1
11
Platform
Not enough data
9.1
9
Not enough data
9.1
11
Not enough data
9.1
32
|
Verified
Not enough data
9.0
10
Not enough data
8.6
23
|
Verified
Not enough data
9.3
29
|
Verified
Not enough data
9.1
26
|
Verified
Integration
Not enough data
9.0
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
8.9
26
|
Verified
User Provisioning and Governance ToolsHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
User on/off Boarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Governance
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
9.7
155
|
Verified
9.0
56
|
Verified
9.7
150
|
Verified
7.8
53
|
Verified
9.7
152
|
Verified
8.7
61
|
Verified
9.7
154
|
Verified
8.9
54
|
Verified
Channels
9.8
159
|
Verified
9.2
62
|
Verified
9.8
147
|
Verified
8.9
51
|
Verified
9.7
136
|
Verified
7.3
33
|
Verified
9.6
124
|
Verified
7.2
13
9.8
127
|
Verified
7.4
27
|
Verified
Customers
9.8
156
|
Verified
8.6
53
|
Verified
9.8
151
8.5
52
|
Verified
9.7
158
|
Verified
8.0
55
|
Verified
9.8
159
|
Verified
9.2
54
|
Verified
9.7
151
|
Verified
8.7
58
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.3
28
Not enough data
9.6
25
Not enough data
9.2
23
Not enough data
9.1
25
Not enough data
9.7
24
Not enough data
9.1
24
Not enough data
9.1
24
Not enough data
Repeatability and Reportability
9.1
25
Not enough data
9.6
27
Not enough data
9.6
27
Not enough data
9.3
25
Not enough data
8.6
25
Not enough data
AI and Automation
9.8
23
Not enough data
9.8
24
Not enough data
9.3
23
Not enough data
9.7
23
Not enough data
9.2
22
Not enough data
Generative AI
9.6
12
Not enough data
Retargeting
8.9
42
Not enough data
9.6
48
Not enough data
9.6
45
Not enough data
9.3
44
Not enough data
9.1
42
Not enough data
9.3
43
Not enough data
9.3
42
Not enough data
Text Messaging
Not enough data
8.8
11
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
10.0
13
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
SMS Platform
Not enough data
8.9
11
|
Verified
Not enough data
9.9
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Lead Intelligence
9.4
20
Not enough data
9.6
20
Not enough data
9.3
20
Not enough data
9.3
20
Not enough data
7.1
17
Not enough data
Responses
9.8
120
Not enough data
9.7
119
Not enough data
9.8
118
Not enough data
9.8
117
Not enough data
9.8
118
Not enough data
Platform
9.9
114
Not enough data
9.7
120
Not enough data
9.7
118
Not enough data
9.8
117
Not enough data
9.7
109
Not enough data
9.8
111
Not enough data
9.9
116
Not enough data
Generative AI
9.3
9
Not enough data
9.4
9
Not enough data
Lead Monitoring
9.5
57
Not enough data
9.1
57
Not enough data
9.6
61
Not enough data
Data Capture
9.4
60
Not enough data
9.3
60
Not enough data
8.4
57
Not enough data
9.3
57
Not enough data
Analytics
9.2
59
Not enough data
9.3
60
Not enough data
Customization
8.8
55
Not enough data
8.7
57
Not enough data
8.6
56
Not enough data
9.4
57
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.4
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Communication
10.0
101
Not enough data
9.8
107
Not enough data
9.9
96
Not enough data
9.8
103
Not enough data
9.7
36
Not enough data
Internal Use
9.8
106
Not enough data
9.6
39
Not enough data
9.6
41
Not enough data
9.6
37
Not enough data
10.0
97
Not enough data
9.9
102
Not enough data
Categories
Categories
Shared Categories
Customers.ai and Manychat are categorized as Conversational Marketing
Unique Categories
Customers.ai is categorized as Sales Engagement, Chatbots, Visitor Identification, Lead Capture, Live Chat, Lead Intelligence, and Retargeting
Manychat is categorized as Marketing Automation, SMS Marketing, Social Commerce Platforms, and User Provisioning and Governance Tools
Reviews
Reviewers' Company Size
Customers.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Manychat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
35.8%
Information Technology and Services
6.8%
Computer Software
5.3%
Retail
3.4%
Health, Wellness and Fitness
2.2%
Other
46.5%
Marketing and Advertising
37.5%
Real Estate
5.9%
Health, Wellness and Fitness
5.1%
Education Management
3.7%
Retail
2.9%
Other
44.9%
Most Helpful Reviews
Customers.ai
Most Helpful Favorable Review
Mike U.
Verified User in Chemicals
Customers.ai has changed the way we view anonymous traffic and our customer interactions. The platform is intuitive and packed with powerful features, but what truly sets it apart is the outstanding customer support. From the very beginning, their team was...
Most Helpful Critical Review
Demitrious M.
Verified User in Fine Art
New branding/owners are the WORST. Used them for a year, now, no response to my emails. I was ghosted on a scheduled meeting. When I try to self-serve, the back end has completely changed and my tools no longer work or I don't have access to them. This is...
Manychat
Most Helpful Favorable Review
sara s.
Verified User in Computer Software
It does what it needs to do and it's free, which is amazing. I can very easily send messages for my company's bot subscribers, I can segment these messages, I can create sequences, and there are analytics reports for me to analyze in order to measure the...
Most Helpful Critical Review
Lauren G.
Verified User in Information Technology and Services
I do not like their NLU support, and lack of ability to integrate third-party NLU product. I dislike that they limit what you can do with Facebook Messenger, as there are some features not available on the platform that Facebook supports. Companies do not...
Mike U.
Verified User in Chemicals
Customers.ai has changed the way we view anonymous traffic and our customer interactions. The platform is intuitive and packed with powerful features, but what truly sets it apart is the outstanding customer support. From the very beginning, their team was...
sara s.
Verified User in Computer Software
It does what it needs to do and it's free, which is amazing. I can very easily send messages for my company's bot subscribers, I can segment these messages, I can create sequences, and there are analytics reports for me to analyze in order to measure the...
Demitrious M.
Verified User in Fine Art
New branding/owners are the WORST. Used them for a year, now, no response to my emails. I was ghosted on a scheduled meeting. When I try to self-serve, the back end has completely changed and my tools no longer work or I don't have access to them. This is...
Lauren G.
Verified User in Information Technology and Services
I do not like their NLU support, and lack of ability to integrate third-party NLU product. I dislike that they limit what you can do with Facebook Messenger, as there are some features not available on the platform that Facebook supports. Companies do not...
Alternatives
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