- Home
- ...
- Service Desk Software
- ManageEngine
- Microsoft Intune Enterprise Application Management
- ManageEngine-vs-Microsoft Intune Enterprise Application Management
Compare ManageEngine ServiceDesk Plus and Microsoft Intune Enterprise Application Management 
At a Glance
Market Segments
Mid-Market (60.0% of reviews)
Mid-Market (41.9% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(231)4.2 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansMicrosoft Intune Enterprise Application Management
Star Rating
(213)4.5 out of 5
Market Segments
Mid-Market (41.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Microsoft Intune Enterprise Application ManagementFeatured Products
Sponsored
Serviceaide ChangeGear
(98)
Help Desk
Visit Website
Sponsored
Applivery
(15)
Help Desk
Visit Website
Sponsored
AssetSonar
(45)
Help Desk
Visit Website
ManageEngine ServiceDesk Plus vs Microsoft Intune Enterprise Application Management
When assessing the two solutions, reviewers found Microsoft Intune Enterprise Application Management easier to use, set up, and administer. Reviewers also preferred doing business with Microsoft Intune Enterprise Application Management overall.
- Reviewers felt that Microsoft Intune Enterprise Application Management meets the needs of their business better than ManageEngine ServiceDesk Plus.
- When comparing quality of ongoing product support, reviewers felt that Microsoft Intune Enterprise Application Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Microsoft Intune Enterprise Application Management over ManageEngine ServiceDesk Plus.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Microsoft Intune Enterprise Application Management
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Microsoft Intune Enterprise Application Management
No trial information availableRatings
Meets Requirements
8.6
207
8.9
152
Ease of Use
8.5
207
8.6
153
Ease of Setup
8.1
148
8.2
109
Ease of Admin
8.4
149
8.5
108
Quality of Support
8.2
192
8.3
146
Has the product been a good partner in doing business?
8.3
142
8.9
106
Product Direction (% positive)
8.2
199
9.4
150
Features by Category
Ticket and Case Management
8.3
26
Not enough data
8.5
27
Not enough data
8.5
26
Not enough data
8.7
25
Not enough data
8.2
26
Not enough data
8.3
27
Not enough data
8.6
26
Not enough data
7.9
25
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.3
26
Not enough data
9.0
27
Not enough data
7.8
21
Not enough data
7.1
18
Not enough data
6.9
18
Not enough data
Platform
7.3
20
Not enough data
7.7
24
Not enough data
8.5
26
Not enough data
7.6
24
Not enough data
8.0
26
Not enough data
8.3
25
Not enough data
Administration
8.8
32
|
Verified
Not enough data
8.7
32
|
Verified
Not enough data
8.8
33
|
Verified
Not enough data
Service Desk
9.1
35
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
Management
8.4
31
|
Verified
Not enough data
8.4
29
|
Verified
Not enough data
8.5
29
|
Verified
Not enough data
8.6
30
|
Verified
Not enough data
7.9
28
|
Verified
Not enough data
Functionality
9.0
32
|
Verified
Not enough data
8.3
32
|
Verified
Not enough data
8.6
30
|
Verified
Not enough data
8.4
32
|
Verified
Not enough data
Administration
9.7
10
|
Verified
Not enough data
9.6
9
|
Verified
Not enough data
9.8
10
|
Verified
Not enough data
Monitoring and Management
9.1
11
|
Verified
Not enough data
9.5
10
|
Verified
Not enough data
9.8
9
|
Verified
Not enough data
10.0
8
|
Verified
Not enough data
Organization
9.6
9
|
Verified
Not enough data
Service Management
9.3
10
|
Verified
Not enough data
10.0
9
|
Verified
Not enough data
9.7
10
|
Verified
Not enough data
Scope
Not enough data
8.7
51
Not enough data
8.4
51
Security
Not enough data
8.4
50
Not enough data
8.6
50
Not enough data
8.8
50
Management
Not enough data
8.6
52
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.6
50
Not enough data
8.3
46
Monitoring
8.9
23
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
9.1
25
|
Verified
Not enough data
Management Tools
9.2
26
|
Verified
Not enough data
8.7
24
|
Verified
Not enough data
8.9
23
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Feature Not Available
Incident Management
8.6
87
Not enough data
8.6
88
Not enough data
8.8
92
Not enough data
8.0
84
Not enough data
8.1
82
Not enough data
Reporting
8.3
88
Not enough data
8.5
79
Not enough data
8.1
67
Not enough data
Access & Usability
7.1
68
Not enough data
8.1
74
Not enough data
8.5
84
Not enough data
7.9
61
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Microsoft Intune Enterprise Application Management share no categories
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Service Desk, Incident Management, and Help Desk
Microsoft Intune Enterprise Application Management is categorized as Endpoint Management and Unified Endpoint Management (UEM)
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Intune Enterprise Application Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.0%
Hospital & Health Care
4.9%
Financial Services
4.9%
Oil & Energy
4.0%
Health, Wellness and Fitness
3.1%
Other
64.2%
Information Technology and Services
30.8%
Financial Services
5.6%
Computer & Network Security
4.5%
Computer Software
4.0%
Non-Profit Organization Management
3.5%
Other
51.5%
Most Helpful Reviews
ManageEngine ServiceDesk Plus
Most Helpful Favorable Review
Ankit P.
Verified User in Banking
ServiceDesk Plus is one of the best ITSM Tool that i have used. The implementation / installation is very easy for the IT Companys, If you are not able to do it they also provide a proper customer support who helps you throughout the implementation & also...
Most Helpful Critical Review
Verified User in Financial Services
The product can quickly become non-configurable beyond basic requirements and use-case scenarios which the developer imagined, with new features often missing the mark of user stories, or sometimes even sensible usability tests. The support team are...
Microsoft Intune Enterprise Application Management
Most Helpful Favorable Review
Yogesh Y.
Verified User in Information Technology and Services
Device management and app management, device configuration policies,complaince policies, endpoint security, co management, bitlocker encryption and windows update
Most Helpful Critical Review
Verified User in Insurance
Clunky. Always more issues introduced with each update. Constant microsoft tickets to resolve issues
Ankit P.
Verified User in Banking
ServiceDesk Plus is one of the best ITSM Tool that i have used. The implementation / installation is very easy for the IT Companys, If you are not able to do it they also provide a proper customer support who helps you throughout the implementation & also...
Yogesh Y.
Verified User in Information Technology and Services
Device management and app management, device configuration policies,complaince policies, endpoint security, co management, bitlocker encryption and windows update
Verified User in Financial Services
The product can quickly become non-configurable beyond basic requirements and use-case scenarios which the developer imagined, with new features often missing the mark of user stories, or sometimes even sensible usability tests. The support team are...
Verified User in Insurance
Clunky. Always more issues introduced with each update. Constant microsoft tickets to resolve issues
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
What is Microsoft Intune used for?
3 comments
AM
An MDM solution that allows your company to manage resources and devices.Read more
Is Microsoft Intune free?
1 comment
AM
Free for 30 days. There are other pricing packages available.
Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
