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Compare ManageEngine ServiceDesk Plus and Microsoft Intune Enterprise Application Management

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ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
(231)
4.2 out of 5
ManageEngine ServiceDesk Plus
By ManageEngine
Microsoft Intune Enterprise Application Management
Microsoft Intune Enterprise Application Management
(214)
4.5 out of 5
Microsoft Intune Enterprise Application Management
By Microsoft
At a Glance
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Star Rating
(231)4.2 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Information
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plans
Microsoft Intune Enterprise Application Management
Microsoft Intune Enterprise Application Management
Star Rating
(214)4.5 out of 5
Market Segments
Mid-Market (42.2% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Microsoft Intune Enterprise Application Management
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ManageEngine ServiceDesk Plus vs Microsoft Intune Enterprise Application Management

When assessing the two solutions, reviewers found Microsoft Intune Enterprise Application Management easier to use, set up, and administer. Reviewers also preferred doing business with Microsoft Intune Enterprise Application Management overall.

  • Reviewers felt that Microsoft Intune Enterprise Application Management meets the needs of their business better than ManageEngine ServiceDesk Plus.
  • When comparing quality of ongoing product support, reviewers felt that Microsoft Intune Enterprise Application Management is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Microsoft Intune Enterprise Application Management over ManageEngine ServiceDesk Plus.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
Browse all 3 pricing plans
Microsoft Intune Enterprise Application Management
No pricing available
Free Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Microsoft Intune Enterprise Application Management
No trial information available
Ratings
Meets Requirements
8.6
207
8.9
153
Ease of Use
8.5
207
8.6
154
Ease of Setup
8.1
148
8.2
110
Ease of Admin
8.4
149
8.5
109
Quality of Support
8.2
192
8.3
147
Has the product been a good partner in doing business?
8.3
142
8.9
107
Product Direction (% positive)
8.2
199
9.4
151
Features by Category
Help DeskHide 21 FeaturesShow 21 Features
8.0
28
Not enough data
Ticket and Case Management
8.3
26
Not enough data
8.5
27
Not enough data
8.5
26
Not enough data
8.7
25
Not enough data
8.2
26
Not enough data
8.3
27
Not enough data
8.6
26
Not enough data
7.9
25
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.3
26
Not enough data
9.0
27
Not enough data
7.8
21
Not enough data
7.1
18
Not enough data
6.9
18
Not enough data
Platform
7.3
20
Not enough data
7.7
24
Not enough data
8.5
26
Not enough data
7.6
24
Not enough data
8.0
26
Not enough data
8.3
25
Not enough data
IT Service Management (ITSM) ToolsHide 15 FeaturesShow 15 Features
8.6
39
Not enough data
Administration
8.8
32
|
Verified
Not enough data
8.7
32
|
Verified
Not enough data
8.8
33
|
Verified
Not enough data
Service Desk
9.1
35
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
8.7
34
|
Verified
Not enough data
Management
8.4
31
|
Verified
Not enough data
8.4
29
|
Verified
Not enough data
8.5
29
|
Verified
Not enough data
8.6
30
|
Verified
Not enough data
7.9
28
|
Verified
Not enough data
Functionality
9.0
32
|
Verified
Not enough data
8.3
32
|
Verified
Not enough data
8.6
30
|
Verified
Not enough data
8.4
32
|
Verified
Not enough data
Remote Monitoring & Management (RMM)Hide 11 FeaturesShow 11 Features
9.6
13
Not enough data
Administration
9.7
10
|
Verified
Not enough data
9.6
9
|
Verified
Not enough data
9.8
10
|
Verified
Not enough data
Monitoring and Management
9.1
11
|
Verified
Not enough data
9.5
10
|
Verified
Not enough data
9.8
9
|
Verified
Not enough data
10.0
8
|
Verified
Not enough data
Organization
9.6
9
|
Verified
Not enough data
Service Management
9.3
10
|
Verified
Not enough data
10.0
9
|
Verified
Not enough data
9.7
10
|
Verified
Not enough data
Unified Endpoint Management (UEM)Hide 10 FeaturesShow 10 Features
Not enough data
8.6
60
Scope
Not enough data
8.7
51
Not enough data
8.4
51
Security
Not enough data
8.4
50
Not enough data
8.6
50
Not enough data
8.8
50
Management
Not enough data
8.6
52
Not enough data
8.9
51
Not enough data
8.8
51
Not enough data
8.6
50
Not enough data
8.3
46
Incident ManagementHide 8 FeaturesShow 8 Features
9.0
27
Not enough data
Monitoring
8.9
23
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
9.1
25
|
Verified
Not enough data
Management Tools
9.2
26
|
Verified
Not enough data
8.7
24
|
Verified
Not enough data
8.9
23
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Endpoint ManagementHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Service DeskHide 12 FeaturesShow 12 Features
8.2
99
Not enough data
Incident Management
8.6
87
Not enough data
8.6
88
Not enough data
8.8
92
Not enough data
8.0
84
Not enough data
8.1
82
Not enough data
Reporting
8.3
88
Not enough data
8.5
79
Not enough data
8.1
67
Not enough data
Access & Usability
7.1
68
Not enough data
8.1
74
Not enough data
8.5
84
Not enough data
7.9
61
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Microsoft Intune Enterprise Application Management
Microsoft Intune Enterprise Application Management
ManageEngine ServiceDesk Plus and Microsoft Intune Enterprise Application Management share no categories
Unique Categories
ManageEngine ServiceDesk Plus
Microsoft Intune Enterprise Application Management
Microsoft Intune Enterprise Application Management is categorized as Endpoint Management and Unified Endpoint Management (UEM)
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
9.3%
Mid-Market(51-1000 emp.)
60.0%
Enterprise(> 1000 emp.)
30.7%
Microsoft Intune Enterprise Application Management
Microsoft Intune Enterprise Application Management
Small-Business(50 or fewer emp.)
19.6%
Mid-Market(51-1000 emp.)
42.2%
Enterprise(> 1000 emp.)
38.2%
Reviewers' Industry
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Information Technology and Services
19.0%
Hospital & Health Care
4.9%
Financial Services
4.9%
Oil & Energy
4.0%
Health, Wellness and Fitness
3.1%
Other
64.2%
Microsoft Intune Enterprise Application Management
Microsoft Intune Enterprise Application Management
Information Technology and Services
30.7%
Financial Services
5.5%
Computer & Network Security
4.5%
Computer Software
4.0%
Non-Profit Organization Management
3.5%
Other
51.8%
Most Helpful Reviews
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Most Helpful Favorable Review
AP
Ankit P.
Verified User in Banking

ServiceDesk Plus is one of the best ITSM Tool that i have used. The implementation / installation is very easy for the IT Companys, If you are not able to do it they also provide a proper customer support who helps you throughout the implementation & also...

Most Helpful Critical Review
Verified User in Financial Services
GF
Verified User in Financial Services

The product can quickly become non-configurable beyond basic requirements and use-case scenarios which the developer imagined, with new features often missing the mark of user stories, or sometimes even sensible usability tests. The support team are...

Microsoft Intune Enterprise Application Management
Microsoft Intune Enterprise Application Management
Most Helpful Favorable Review
PU
Pawan U.
Verified User in Information Technology and Services

Patching is easy, Bit locker and co-management are good

Most Helpful Critical Review
Verified User
G
Verified User in Pharmaceuticals

Not as robust as other solutions. Microsoft makes it easy to sell cause the license is included but that makes it hard to get the CFO to look at better products. It cannot find mobile devices. Installation was a manual process for users so you have to give...

Alternatives
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus Alternatives
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Microsoft Intune Enterprise Application Management
Microsoft Intune Enterprise Application Management Alternatives
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Discussions
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus Discussions
Monty the Mongoose crying
ManageEngine ServiceDesk Plus has no discussions with answers
See all discussions
Microsoft Intune Enterprise Application Management
Microsoft Intune Enterprise Application Management Discussions
What is Microsoft Intune used for?
3 comments
AM
An MDM solution that allows your company to manage resources and devices.Read more
Wjat is the best way to win?
1 comment
DB
You can't win if you don't play the game.Read more
Is Microsoft Intune free?
1 comment
AM
Free for 30 days. There are other pricing packages available. Read more
See all discussions
Ask ManageEngine a QuestionContact ManageEngine
Ask Microsoft Intune Enterprise Application Management a QuestionContact Microsoft Intune Enterprise Application Management

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Add Product
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Microsoft Intune Enterprise Application Management
Microsoft Intune Enterprise Application Management