Compare MaintainX and UpKeep 
At a Glance
Market Segments
Small-Business (45.7% of reviews)
Mid-Market (49.6% of reviews)
Entry-Level Pricing
Free 1 Per User Per Month
$20.00
MaintainX
Star Rating
(917)4.8 out of 5
Market Segments
Small-Business (45.7% of reviews)
Entry-Level Pricing
Free 1 Per User Per Month
Free Trial is available
Browse all 4 pricing plansUpKeep
Star Rating
(993)4.5 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Entry-Level Pricing
$20.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UpKeep excels in its Work Order Management feature, scoring 9.2, while MaintainX shines even brighter with a score of 9.5, indicating a more robust system for managing work orders.
- Reviewers mention that MaintainX offers superior Preventative Maintenance (PM) capabilities with a score of 9.3 compared to UpKeep's 8.7, highlighting its effectiveness in scheduling and executing maintenance tasks.
- G2 users note that MaintainX's Mobile Application is highly rated at 9.0, providing a seamless experience for field technicians, whereas UpKeep's mobile features, while good, do not match this level of user satisfaction.
- Users on G2 report that UpKeep's Asset Tracking capabilities, particularly in Location tracking, scored 8.8, but MaintainX's score of 8.3 indicates a slight edge in tracking asset status and history, which is crucial for effective management.
- Reviewers mention that MaintainX's Quality of Support is rated at 9.6, significantly higher than UpKeep's 9.0, suggesting that users may find more responsive and helpful customer service with MaintainX.
- Users say that UpKeep's Task Templates scored 8.3, while MaintainX's 8.9 indicates a more user-friendly and efficient template system, which can streamline maintenance processes for teams.
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Pricing
Entry-Level Pricing
MaintainX
Basic Plan
Free
1 Per User Per Month
Free forever. For small teams who need to digitize and track work orders.
- Unlimited Work Orders
- Unlimited requester users
- Real-time messaging
UpKeep
Lite
$20.00
Teams looking to track assets and create fundamental preventive maintenance schedules with procedures.
- Unlimited work orders
- Schedule Preventative Maintenance
- Custom tasks
Free Trial
MaintainX
Free Trial is available
UpKeep
Free Trial is available
Ratings
Meets Requirements
9.1
794
8.8
744
Ease of Use
9.4
809
9.0
753
Ease of Setup
9.2
685
8.6
582
Ease of Admin
9.3
626
8.9
583
Quality of Support
9.6
773
9.0
703
Has the product been a good partner in doing business?
9.6
616
9.0
566
Product Direction (% positive)
9.7
781
9.3
696
Features by Category
Work Procedures
9.1
141
Not enough data
9.2
135
Not enough data
9.3
150
Not enough data
Execution
9.0
146
Not enough data
9.0
147
Not enough data
9.0
146
Not enough data
Analytics
9.2
149
Not enough data
8.9
129
Not enough data
9.1
139
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Task Tracking
9.1
227
Not enough data
9.2
236
Not enough data
9.4
234
Not enough data
Checklist Options
8.8
227
Not enough data
8.5
205
Not enough data
8.7
207
Not enough data
Software Availability
8.4
193
Not enough data
8.8
221
Not enough data
9.4
236
Not enough data
9.6
237
Not enough data
Asset Definition
9.2
168
8.9
124
8.7
162
8.7
120
8.5
161
8.4
119
8.7
159
8.6
120
Asset Tracking
8.3
162
8.8
114
9.0
171
8.9
118
9.1
169
8.9
121
Inventory
8.9
167
8.7
126
8.8
165
8.4
119
8.4
163
8.5
111
Depreciation
7.9
149
8.4
98
8.0
154
8.5
97
6.9
149
7.8
84
7.4
145
8.0
85
Maintenance
9.3
164
8.9
124
9.2
161
8.9
123
8.8
155
8.7
113
9.1
159
8.9
120
9.0
158
8.8
123
8.8
154
8.7
119
Field Service
8.9
167
8.8
113
9.0
162
8.9
117
8.4
160
8.2
101
Monitoring
9.1
161
8.8
118
9.1
161
8.7
114
7.9
153
8.3
109
Contract & Warranty
7.6
154
8.2
89
7.6
150
8.3
92
7.6
142
8.0
87
Analytics
8.7
157
8.6
109
8.9
159
8.6
107
8.3
146
8.3
104
Integration
7.3
140
7.8
85
6.9
141
7.7
79
7.2
145
7.9
85
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CMMS Platform Features
9.5
501
|
Verified
9.2
438
|
Verified
9.3
490
|
Verified
8.7
404
|
Verified
8.6
435
8.1
304
|
Verified
8.7
433
|
Verified
8.1
345
|
Verified
8.7
418
|
Verified
8.1
319
|
Verified
8.8
425
|
Verified
8.5
354
|
Verified
8.9
445
|
Verified
8.3
364
|
Verified
8.5
387
|
Verified
8.0
272
|
Verified
8.4
410
|
Verified
7.8
301
|
Verified
8.9
477
|
Verified
8.3
383
|
Verified
Facility Management Platform Features
9.2
267
Not enough data
8.7
264
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
252
Not enough data
9.0
257
Not enough data
Feature Not Available
Not enough data
8.8
266
Not enough data
Feature Not Available
Not enough data
9.1
257
Not enough data
Categories
Categories
Shared Categories
MaintainX and UpKeep are categorized as CMMS and Enterprise Asset Management (EAM)
Unique Categories
MaintainX is categorized as SAP Store, Standard Operating Procedures, Connected Worker Platform, and Facility Management
UpKeep has no unique categories
Reviews
Reviewers' Company Size
MaintainX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UpKeep
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
11.5%
Facilities Services
7.7%
Food & Beverages
4.9%
Construction
4.6%
Food Production
4.5%
Other
66.7%
Facilities Services
9.5%
Hospitality
5.2%
Manufacturing
4.2%
Food Production
4.2%
Food & Beverages
4.0%
Other
72.8%
Most Helpful Reviews
MaintainX
Most Helpful Favorable Review
Jeff S.
Verified User in Mining & Metals
Time and cost tracking. Identifying what how much time by maintenance team member allows us to hold everyone accountable.
Most Helpful Critical Review
Verified User in Mechanical or Industrial Engineering
I'm a carpenter and sometimes it did not aow for carpentry tools
UpKeep
Most Helpful Favorable Review
Verified User in Farming
Provides updates on new features and how to organize your work. It keeps you up to speed when a work order is due and if past due. It gives you options when setting due dates and assigning others to a task Support is always available, and if its past...
Most Helpful Critical Review
Verified User in Religious Institutions
Where do I start. I can't change work order repeating days. The work orders that do have repeating days, do not show up on the dates they are due. I have to buy the business plan in order to use a calendar day view. There are numerous bugs and glitches with...
Jeff S.
Verified User in Mining & Metals
Time and cost tracking. Identifying what how much time by maintenance team member allows us to hold everyone accountable.
Verified User in Farming
Provides updates on new features and how to organize your work. It keeps you up to speed when a work order is due and if past due. It gives you options when setting due dates and assigning others to a task Support is always available, and if its past...
Verified User in Mechanical or Industrial Engineering
I'm a carpenter and sometimes it did not aow for carpentry tools
Verified User in Religious Institutions
Where do I start. I can't change work order repeating days. The work orders that do have repeating days, do not show up on the dates they are due. I have to buy the business plan in order to use a calendar day view. There are numerous bugs and glitches with...
Alternatives
Discussions
Does this software has a report generation section on how much a certain preventive would cost?
2 comments
RG
This software can measure data that as you want, as long as you report the necessary data.
Read more
MaintainX has totally transformed my service department
2 comments
VL
yes i agree. helps us a lot Read more
CAN YOU ADD MORE FEATURES?
1 comment
NS
Hi Rizal,
Many thanks for your feedback, it is very important to us.
We would like to add every feature requested by all our amazing customers and we...Read more
Is there a way to track an asset and how much is spent on it?
1 comment
RC
Hi Dylan! That's a great question and the answer is absolutely!
The best maintenance teams we know constantly make the mental decision of whether to...Read more
Which types of users are considered free users?
1 comment
RC
Hi there!! There are three user types that do not require a paid UpKeep license:
1. View Only Users — These users are typically supervisors who log in...Read more
Which types of users are considered paid users?
1 comment
RC
Hi there!!
There are three user types that require a paid UpKeep license:
1. Admin Users — These users have the ability to add others to the account,...Read more
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