Compare MaintainX and ProcedureFlow 
At a Glance
Market Segments
Small-Business (45.7% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Free 1 Per User Per Month
Contact Sales
MaintainX
Star Rating
(917)4.8 out of 5
Market Segments
Small-Business (45.7% of reviews)
Entry-Level Pricing
Free 1 Per User Per Month
Free Trial is available
Browse all 4 pricing plansProcedureFlow
Star Rating
(42)4.7 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Contact Sales
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ProcedureFlow excels in "Ease of Use" with a score of 9.7, making it highly intuitive for new users, while MaintainX, although still strong at 9.4, is noted to have a slightly steeper learning curve.
- Reviewers mention that ProcedureFlow's "Ease of Setup" is rated at 9.8, indicating a quick and straightforward installation process, whereas MaintainX, with a score of 9.1, has received feedback about needing more guidance during initial setup.
- G2 users highlight that MaintainX shines in "Quality of Support" with a score of 9.6, often praising the responsiveness and helpfulness of their support team, while ProcedureFlow, rated at 9.2, has received mixed reviews regarding response times.
- Users on G2 report that ProcedureFlow's "Task Tracking" features, particularly the "Activity Feed," are highly effective for monitoring progress, scoring 9.1, while MaintainX's similar features are rated slightly higher at 9.4, indicating a more robust tracking capability.
- Reviewers mention that MaintainX's "Mobile Application" is rated at 9.4, providing excellent on-the-go access, which is a significant advantage for field teams, while ProcedureFlow's mobile capabilities are less emphasized, leading to a lower score of 8.7.
- Users say that both products have strong "Analytics" features, but MaintainX's "Dashboards" score of 8.8 is noted for being more user-friendly and visually appealing compared to ProcedureFlow's score of 8.8, which some users find less intuitive.
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Pricing
Entry-Level Pricing
MaintainX
Basic Plan
Free
1 Per User Per Month
Free forever. For small teams who need to digitize and track work orders.
- Unlimited Work Orders
- Unlimited requester users
- Real-time messaging
ProcedureFlow
Enterprise
Contact Sales
Transform performance on a company-wide level with better processes, collaboration, and insights.
https://procedureflow.com/contact-sales
- Everything included in the Team package
- Reporting and insights
- SSO with SAML 2.0
Free Trial
MaintainX
Free Trial is available
ProcedureFlow
Free Trial is available
Ratings
Meets Requirements
9.1
794
9.4
32
Ease of Use
9.4
809
9.7
30
Ease of Setup
9.2
685
9.8
10
Ease of Admin
9.3
626
9.8
10
Quality of Support
9.6
773
9.2
30
Has the product been a good partner in doing business?
9.6
616
10.0
10
Product Direction (% positive)
9.7
781
9.2
29
Features by Category
Administration
Not enough data
8.8
13
Not enough data
9.1
13
Not enough data
9.2
13
Knowledge Management
Not enough data
9.3
15
Not enough data
9.2
14
Not enough data
9.3
14
Compliance
Not enough data
8.2
14
Not enough data
8.2
14
Not enough data
8.7
14
Not enough data
9.0
12
Customer Support
Not enough data
8.7
15
Not enough data
8.8
14
Not enough data
9.0
15
Data Security
Not enough data
7.9
12
Not enough data
8.8
12
Not enough data
8.6
13
Not enough data
8.9
12
Administration
Not enough data
9.4
14
Not enough data
9.0
15
Not enough data
9.4
15
Generative AI
Not enough data
Feature Not Available
Work Procedures
9.1
141
Not enough data
9.2
135
Not enough data
9.3
150
Not enough data
Execution
9.0
146
Not enough data
9.0
147
Not enough data
9.0
146
Not enough data
Analytics
9.2
149
Not enough data
8.9
129
Not enough data
9.1
139
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Task Tracking
9.1
227
Feature Not Available
9.2
236
Feature Not Available
9.4
234
9.3
17
Checklist Options
8.8
227
8.6
22
8.5
205
Feature Not Available
8.7
207
8.8
21
Software Availability
8.4
193
8.5
18
8.8
221
8.6
21
9.4
236
Feature Not Available
9.6
237
8.7
21
Asset Definition
9.2
168
Not enough data
8.7
162
Not enough data
8.5
161
Not enough data
8.7
159
Not enough data
Asset Tracking
8.3
162
Not enough data
9.0
171
Not enough data
9.1
169
Not enough data
Inventory
8.9
167
Not enough data
8.8
165
Not enough data
8.4
163
Not enough data
Depreciation
7.9
149
Not enough data
8.0
154
Not enough data
6.9
149
Not enough data
7.4
145
Not enough data
Maintenance
9.3
164
Not enough data
9.2
161
Not enough data
8.8
155
Not enough data
9.1
159
Not enough data
9.0
158
Not enough data
8.8
154
Not enough data
Field Service
8.9
167
Not enough data
9.0
162
Not enough data
8.4
160
Not enough data
Monitoring
9.1
161
Not enough data
9.1
161
Not enough data
7.9
153
Not enough data
Contract & Warranty
7.6
154
Not enough data
7.6
150
Not enough data
7.6
142
Not enough data
Analytics
8.7
157
Not enough data
8.9
159
Not enough data
8.3
146
Not enough data
Integration
7.3
140
Not enough data
6.9
141
Not enough data
7.2
145
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CMMS Platform Features
9.5
501
|
Verified
Not enough data
9.3
490
|
Verified
Not enough data
8.6
435
Not enough data
8.7
433
|
Verified
Not enough data
8.7
418
|
Verified
Not enough data
8.8
425
|
Verified
Not enough data
8.9
445
|
Verified
Not enough data
8.5
387
|
Verified
Not enough data
8.4
410
|
Verified
Not enough data
8.9
477
|
Verified
Not enough data
Facility Management Platform Features
9.2
267
Not enough data
8.7
264
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
252
Not enough data
9.0
257
Not enough data
Feature Not Available
Not enough data
8.8
266
Not enough data
Feature Not Available
Not enough data
9.1
257
Not enough data
Categories
Categories
Shared Categories
MaintainX and ProcedureFlow are categorized as Standard Operating Procedures
Unique Categories
MaintainX is categorized as SAP Store, Connected Worker Platform, CMMS, Facility Management, and Enterprise Asset Management (EAM)
ProcedureFlow is categorized as Genesys AppFoundry Marketplace and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
MaintainX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProcedureFlow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
11.5%
Facilities Services
7.7%
Food & Beverages
4.9%
Construction
4.6%
Food Production
4.5%
Other
66.7%
Information Technology and Services
21.4%
Telecommunications
11.9%
Computer Software
9.5%
Marketing and Advertising
7.1%
Internet
7.1%
Other
42.9%
Most Helpful Reviews
MaintainX
Most Helpful Favorable Review
Jeff S.
Verified User in Mining & Metals
Time and cost tracking. Identifying what how much time by maintenance team member allows us to hold everyone accountable.
Most Helpful Critical Review
Verified User in Mechanical or Industrial Engineering
I'm a carpenter and sometimes it did not aow for carpentry tools
ProcedureFlow
Most Helpful Favorable Review
Shay P.
Verified User in Internet
The speed of the application makes for very fluid development, this is a great asset to my workflow. I've even taken to using it for more than just work applications, being able to model ideas in both my personal life, and plot out difficult decisions is a...
Most Helpful Critical Review
Cheryl J.
Verified User in Utilities
I haven't found anything yet, to be honest! Reporting at an agent level is improving all the time. The good thing about Procedure Flow is they take actions on feedback received!
Jeff S.
Verified User in Mining & Metals
Time and cost tracking. Identifying what how much time by maintenance team member allows us to hold everyone accountable.
Shay P.
Verified User in Internet
The speed of the application makes for very fluid development, this is a great asset to my workflow. I've even taken to using it for more than just work applications, being able to model ideas in both my personal life, and plot out difficult decisions is a...
Verified User in Mechanical or Industrial Engineering
I'm a carpenter and sometimes it did not aow for carpentry tools
Cheryl J.
Verified User in Utilities
I haven't found anything yet, to be honest! Reporting at an agent level is improving all the time. The good thing about Procedure Flow is they take actions on feedback received!
Alternatives
Discussions
MaintainX has totally transformed my service department
2 comments
VL
yes i agree. helps us a lot Read more
Does this software has a report generation section on how much a certain preventive would cost?
2 comments
RG
This software can measure data that as you want, as long as you report the necessary data.
Read more
CAN YOU ADD MORE FEATURES?
1 comment
NS
Hi Rizal,
Many thanks for your feedback, it is very important to us.
We would like to add every feature requested by all our amazing customers and we...Read more
Who builds the flow charts/content?
1 comment
Official Response from ProcedureFlow
Most of our customers take a mixed approach, building some of the content themselves, and leveraging our professional services team to map out more...Read more
What are the language capabilities of ProcedureFlow?
1 comment
Official Response from ProcedureFlow
ProcedureFlow’s user interface is in English, however, within the flows you can type up whatever language you like. Read more
How long does the implementation take?
1 comment
Official Response from ProcedureFlow
This depends largely on the customer, their processes, and their number of users. A new user can be proficient using ProcedureFlow in a few hours, and can...Read more
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