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At a Glance
Market Segments
Mid-Market (63.2% of reviews)
Small-Business (52.5% of reviews)
Entry-Level Pricing
No pricing available
$49.00
Lookback
Star Rating
(21)4.3 out of 5
Market Segments
Mid-Market (63.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about LookbackUser Interviews
Star Rating
(1,044)4.6 out of 5
Market Segments
Small-Business (52.5% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that User Interviews excels in ease of setup with a score of 8.6, while Lookback shines with a perfect score of 10.0, making it a more user-friendly option for those who prioritize quick onboarding.
- Reviewers mention that User Interviews offers a robust survey builder with a score of 8.6, but Lookback's collaboration features receive high praise with a score of 9.4, indicating that teams may find it easier to work together on projects.
- G2 users highlight that User Interviews has a strong analytics feature with a score of 8.7, while Lookback's video interview capabilities are noted for their effectiveness, scoring 9.4, which may appeal to those focusing on qualitative insights.
- Users on G2 say that User Interviews provides good survey customization options, particularly in branching/skip logic with a score of 8.1, whereas Lookback's text/notes feature is rated highly at 9.7, suggesting it may be better for detailed feedback collection.
- Reviewers mention that User Interviews has a solid quality of support with a score of 9.2, while Lookback's support is rated lower at 8.2, indicating that users may find more reliable assistance with User Interviews.
- Users report that User Interviews has a higher product direction score of 9.4, suggesting a strong commitment to future improvements, while Lookback's perfect score of 10.0 indicates it is also seen as a forward-thinking solution.
Pricing
Entry-Level Pricing
Lookback
No pricing availableUser Interviews
Recruit Pay As You Go
$49.00
For teams doing occasional research.
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation
Free Trial
Lookback
No trial information availableUser Interviews
Free Trial is available
Ratings
Meets Requirements
8.7
15
8.9
573
Ease of Use
9.0
15
9.0
592
Ease of Setup
10.0
7
8.6
209
Ease of Admin
10.0
7
9.0
114
Quality of Support
8.2
10
9.1
527
Has the product been a good partner in doing business?
9.0
7
9.1
114
Product Direction (% positive)
10.0
16
9.3
588
Features by Category
User Response Methods
Not enough data
7.5
225
|
Verified
8.7
10
|
Verified
6.2
195
9.4
9
|
Verified
8.2
224
Not enough data
5.9
192
9.7
6
|
Verified
6.6
203
Participant Selection
Not enough data
6.9
197
Feature Not Available
4.9
48
Not enough data
6.0
188
Not enough data
8.1
217
|
Verified
Insights
Not enough data
6.7
189
|
Verified
9.4
8
|
Verified
6.9
198
|
Verified
6.7
5
|
Verified
6.8
197
|
Verified
Generative AI
Not enough data
5.0
75
Survey Management
Not enough data
8.3
180
Not enough data
8.5
227
Not enough data
8.2
171
Not enough data
8.6
189
Survey Customization
Not enough data
7.7
161
Not enough data
8.0
162
Not enough data
7.9
166
Not enough data
Feature Not Available
Survey Insights
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
148
Not enough data
8.5
163
Agentic AI - Survey
Not enough data
5.2
10
Not enough data
6.2
10
Not enough data
7.2
10
Reviews
Reviewers' Company Size
Lookback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User Interviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
26.3%
Computer Software
21.1%
Writing and Editing
5.3%
Telecommunications
5.3%
Retail
5.3%
Other
36.8%
Information Technology and Services
10.9%
Computer Software
9.6%
Market Research
8.4%
Financial Services
5.5%
Research
4.6%
Other
60.9%
Discussions
Lookback has no discussions with answers
How many user interviews should you do?
2 Comments
ID
as many as your knowledge/data set would benefitRead more
What do user interviews pay?
2 Comments
CM
As mentioned in the previous comment the pay is typically done via a choice of literary hundreds of gift card options. Some studies, although rare will lay...Read more
Why is Amazon credit the main form of payment?
1 Comment
UM
We now offer many options beyond Amazon Gift Cards! Check it out https://www.userinterviews.com/support/incentive-payments :)Read more
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