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Compare LivePerson and Zoovu 
Featured Products
At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
LivePerson
Star Rating
(211)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansZoovu
Star Rating
(19)3.8 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZoovuSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in overall user satisfaction, reflected in its higher ratings and a robust number of recent reviews. Users appreciate its AI-powered customer engagement capabilities, which enhance interactions across various communication channels.
- Users say that Zoovu offers a user-friendly interface, making it easy to create workflows. Reviewers highlight the simplicity of the platform and the helpfulness of pre-made templates, which streamline the setup process.
- According to verified reviews, LivePerson's implementation process is praised for its speed and efficiency. Users mention the intuitive onboarding wizard that helps them quickly get up to speed with the software.
- Reviewers mention that while both platforms provide quality support, LivePerson's support is noted for its responsiveness and effectiveness in resolving issues, with users highlighting the ability to track useful data and metrics to meet KPIs.
- Users report that Zoovu shines in its customer support, with many noting that their account manager was instrumental in guiding them through the setup process, making it a positive experience overall.
- G2 reviewers indicate that LivePerson's advanced features, such as automated interactions and multi-channel support, set it apart from Zoovu, which, while innovative, may not offer the same level of automation and integration capabilities.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Zoovu
No pricing availableFree Trial
LivePerson
No trial information availableZoovu
No trial information availableRatings
Meets Requirements
8.5
170
8.2
15
Ease of Use
8.4
173
8.0
15
Ease of Setup
8.0
99
7.8
9
Ease of Admin
8.1
79
7.9
8
Quality of Support
8.3
169
8.4
15
Has the product been a good partner in doing business?
8.0
81
8.5
9
Product Direction (% positive)
5.7
167
8.3
14
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
|
Verified
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Artificial Intelligence - Conversation Intelligence
9.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.1
56
Not enough data
8.2
59
Not enough data
8.3
60
Not enough data
Automation - AI Agents
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
56
Not enough data
8.8
24
Not enough data
8.2
57
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Responses
8.7
15
Not enough data
8.7
15
Not enough data
8.8
18
Not enough data
8.7
14
Not enough data
8.8
11
Not enough data
Platform
9.3
16
Not enough data
9.0
14
Not enough data
8.8
16
Not enough data
8.1
16
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
8.7
13
Not enough data
Generative AI
8.7
10
Not enough data
9.0
10
Not enough data
Conversational Platform
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Not enough data
Support Automation
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Not enough data
Generative AI
8.3
10
Not enough data
8.7
10
Not enough data
Customer Support
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Not enough data
Automation
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Not enough data
Artificial Intelligence
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Not enough data
Generative AI
9.1
9
Not enough data
9.3
9
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
10
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
Communication
9.0
37
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
7.3
20
Not enough data
8.6
29
|
Verified
Not enough data
8.5
16
|
Verified
Not enough data
Internal Use
7.7
32
|
Verified
Not enough data
8.0
27
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
7.7
28
|
Verified
Not enough data
8.9
24
|
Verified
Not enough data
7.6
30
|
Verified
Not enough data
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.4
17
Not enough data
8.2
10
Not enough data
7.8
9
Not enough data
8.3
12
Not enough data
7.9
13
Not enough data
Self-Service Platform
8.1
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
10
Not enough data
Agentic AI - Customer Self-Service
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
Process
8.1(won by default)
6
Not enough data
7.9(won by default)
8
Not enough data
7.9(won by default)
7
Not enough data
Channels
7.7(won by default)
8
Not enough data
8.3(won by default)
9
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
Insight
8.3(won by default)
7
Not enough data
7.9(won by default)
8
Not enough data
8.1(won by default)
8
Not enough data
8.3(won by default)
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.3
7
Not enough data
9.3
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.5
7
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.0
10
Not enough data
Automation
9.5
13
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
Autonomy
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and Zoovu are categorized as Conversational Marketing and SAP Store
Unique Categories
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Chatbots, Bot Platforms, Social Customer Service, Live Chat, Customer Self-Service, and AI Voice Assistants
Zoovu is categorized as AI Sales Assistant
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoovu
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.6%
Retail
14.1%
Telecommunications
7.6%
Information Technology and Services
6.5%
Financial Services
4.3%
Other
53.0%
Consumer Goods
33.3%
Retail
22.2%
Telecommunications
5.6%
Health, Wellness and Fitness
5.6%
Electrical/Electronic Manufacturing
5.6%
Other
27.8%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
How are others using Zoovu as a non-sales tool?
1 Comment
LP
Great question! zoovu is more than just a sales tool. Our platform can be applied for a multitude of uses, here are a few:
1. INCREASE CUSTOMER...Read more
Who does zoovu work with?
1 Comment
Official Response from Zoovu
From Fortune 500 enterprises to SMBs with limited marketing budgets, zoovu provides the opportunity for digital assistants to be an attainable asset for all...Read more
Language Support
1 Comment
Official Response from Zoovu
zoovu supports all languages. Create multiple language variations of your digital assistant with ease, in a few simple steps.Read more
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