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Compare LivePerson and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Enterprise (42.6% of reviews)
Entry-Level Pricing
Contact Us
$4,200.00 1 User Per Year
LivePerson
Star Rating
(211)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSprinklr Service
Star Rating
(721)4.3 out of 5
Market Segments
Enterprise (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in automation features, with users highlighting its ability to automate customer service through AI agents, which significantly enhances operational efficiency and response times. This is particularly beneficial for businesses looking to streamline their customer engagement processes.
- Users say that Sprinklr Service provides a comprehensive platform for managing customer interactions across various social media channels. Reviewers appreciate the centralized information management, which simplifies the process of tagging and categorizing client interactions, making it easier to handle heavy queues.
- According to verified reviews, both platforms have received similar star ratings, indicating a balanced level of satisfaction among users. However, Sprinklr Service has a larger volume of reviews, suggesting a more established presence in the market, which may provide potential buyers with more insights into user experiences.
- Reviewers mention that the initial setup for both LivePerson and Sprinklr Service is straightforward and intuitive, making it easier for teams to get started quickly. Users of LivePerson specifically noted the ease of onboarding, which can be a crucial factor for businesses with limited IT resources.
- Users highlight that LivePerson's robust AI-powered chat capabilities are a standout feature, allowing for efficient customer conversations across multiple digital channels. This versatility is particularly appealing for businesses aiming to enhance customer engagement through various platforms.
- G2 reviewers indicate that while LivePerson shines in AI-driven automation, Sprinklr Service offers strong social media management tools, making it a better fit for enterprises focused on direct client engagement through social platforms. This distinction can help businesses choose the right tool based on their specific operational needs.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
LivePerson
No trial information availableSprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.5
170
8.5
591
Ease of Use
8.4
173
8.3
606
Ease of Setup
8.0
99
8.0
450
Ease of Admin
8.1
79
8.1
236
Quality of Support
8.3
169
8.1
568
Has the product been a good partner in doing business?
8.0
81
8.6
237
Product Direction (% positive)
5.7
167
8.7
596
Features by Category
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Platform
Not enough data
7.6
71
|
Verified
7.7
32
|
Verified
7.8
140
|
Verified
Not enough data
8.6
78
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.9
82
|
Verified
Not enough data
8.9
83
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
8.7
5
5.7
33
8.3
5
6.0
35
9.0
5
5.6
31
9.0
5
6.1
31
Artificial Intelligence - Conversation Intelligence
9.0
5
6.3
34
9.0
5
5.8
31
Not enough data
Not enough data
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
50
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Responses
8.1
56
Not enough data
8.2
59
Not enough data
8.3
60
Not enough data
Automation - AI Agents
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
56
Not enough data
8.8
24
Not enough data
8.2
57
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Responses
8.7
15
8.5
57
8.7
15
8.5
57
8.8
18
8.5
57
8.7
14
8.6
55
8.8
11
8.3
53
Platform
9.3
16
8.5
54
9.0
14
8.4
56
8.8
16
8.5
56
8.1
16
8.7
56
8.7
13
8.1
51
9.1
13
8.4
56
8.7
13
8.2
53
Generative AI
8.7
10
7.9
38
9.0
10
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Conversational Platform
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Not enough data
Support Automation
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Not enough data
Generative AI
8.3
10
Not enough data
8.7
10
Not enough data
Customer Support
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Not enough data
Automation
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Not enough data
Artificial Intelligence
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Not enough data
Generative AI
9.1
9
Not enough data
9.3
9
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
10
7.8
74
8.2
10
7.4
72
8.0
10
7.2
72
Communication
9.0
37
|
Verified
7.9
101
|
Verified
8.8
35
|
Verified
8.3
110
|
Verified
7.3
20
7.6
98
8.6
29
|
Verified
8.3
100
8.5
16
|
Verified
7.3
95
Internal Use
7.7
32
|
Verified
7.8
140
|
Verified
8.0
27
|
Verified
8.1
108
|
Verified
8.5
23
|
Verified
7.9
101
7.7
28
|
Verified
8.4
101
8.9
24
|
Verified
8.0
102
|
Verified
7.6
30
|
Verified
8.1
108
|
Verified
Generative AI
8.3
5
7.5
41
Self-Service Experience
8.4
17
8.0
53
8.2
10
7.6
54
7.8
9
7.3
53
8.3
12
8.1
51
7.9
13
7.6
52
Self-Service Platform
8.1
13
8.1
53
8.3
13
7.7
51
8.5
13
7.4
53
8.5
10
7.7
54
Agentic AI - Customer Self-Service
7.7
5
6.5
8
8.3
5
7.1
8
7.7
5
8.1
8
8.0
5
7.3
8
8.3
5
7.5
8
8.3
5
7.9
8
8.3
5
7.3
8
Generative AI
8.3(won by 1.4)
6
6.9
227
8.1(won by 1.3)
6
6.8
223
Process
8.1
6
8.3(won by 0.2)
313
7.9(won by 0.2)
8
7.7
308
7.9
7
8.1(won by 0.2)
309
Channels
7.7(won by 0.4)
8
7.3
283
8.3
9
8.8(won by 0.5)
328
8.3(won by 1.1)
7
7.2
275
8.1(won by 1.5)
7
6.6
263
8.3(won by 0.8)
7
7.5
272
Insight
8.3(won by 0.6)
7
7.7
293
7.9
8
8.3(won by 0.4)
315
8.1(won by 0.2)
8
7.9
286
8.3(won by 0.7)
8
7.6
282
Generative AI
Not enough data
7.8
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.3
7
Not enough data
9.3
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.5
7
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.0
10
Not enough data
Automation
9.5
13
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
Autonomy
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and Sprinklr Service are categorized as Conversational Commerce Platforms, AI Customer Support Agents, Digital Customer Service Platforms, Conversation Intelligence, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
LivePerson is categorized as AI Agents For Business Operations, AI IT Agents, AI SDRs, Customer Service Automation, Conversational Support, Conversational Marketing, Bot Platforms, SAP Store, and AI Voice Assistants
Sprinklr Service is categorized as Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Help Desk, Contact Center Workforce, and Contact Center
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.6%
Retail
14.1%
Telecommunications
7.6%
Information Technology and Services
6.5%
Financial Services
4.3%
Other
53.0%
Consumer Services
11.2%
Marketing and Advertising
10.4%
Information Technology and Services
5.2%
Financial Services
5.2%
Telecommunications
3.9%
Other
64.2%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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