Compare LivePerson and Olark 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (49.8% of reviews)
Entry-Level Pricing
Contact Us
$17 per month
LivePerson
Star Rating
(164)4.2 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansOlark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Entry-Level Pricing
$17 per month
Learn more about OlarkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Olark excels in ease of use with a score of 9.3, making it a favorite among small businesses for its intuitive interface, while LivePerson, with a score of 8.3, is noted for being more complex and requiring a steeper learning curve.
- Reviewers mention that Olark's customization options, rated at 8.8, allow for extensive personalization of chat interfaces, which users find beneficial for branding, whereas LivePerson's customization features, rated at 7.6, are seen as less flexible and more limited.
- G2 users highlight Olark's superior quality of support, scoring 8.8, with many praising the responsiveness and helpfulness of the support team, while LivePerson's support, rated at 8.3, is described as adequate but not as proactive or accessible.
- Users on G2 report that Olark's integration capabilities, rated at 8.7, are seamless and user-friendly, allowing for easy connection with other tools, while LivePerson's integrations, although rated slightly lower at 8.0, are noted for being more complex and requiring additional setup time.
- Reviewers say that Olark's proactive engagement features, scoring 8.4, are effective in initiating conversations with visitors, which enhances customer interaction, while LivePerson's similar features, rated at 8.1, are perceived as less effective in driving engagement.
- Users report that Olark's entry-level pricing at $17 per month is highly attractive for small businesses, making it accessible, while LivePerson's pricing model, which requires potential customers to contact for details, is seen as a barrier for smaller companies looking for straightforward pricing.
Featured Products
Sponsored
Customerly
(34)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Free Trial
LivePerson
No trial information availableOlark
Free Trial is available
Ratings
Meets Requirements
8.5
146
8.9
208
Ease of Use
8.3
148
9.3
210
Ease of Setup
7.9
77
9.0
112
Ease of Admin
8.2
76
9.0
114
Quality of Support
8.3
145
8.8
173
Has the product been a good partner in doing business?
8.1
78
9.1
107
Product Direction (% positive)
5.2
143
8.2
209
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
8.0
51
Not enough data
8.1
55
Not enough data
8.3
56
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
52
Not enough data
8.7
20
Not enough data
8.1
53
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.8
10
Not enough data
8.8
11
Not enough data
9.1
13
Not enough data
8.8
10
Not enough data
8.8
7
Not enough data
Platform
9.2
11
Not enough data
9.0
10
Not enough data
8.9
12
Not enough data
8.0
11
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
8.7
9
Not enough data
Generative AI
8.6
6
Not enough data
8.9
6
Not enough data
Conversational Platform
6.8
16
Not enough data
8.0
16
Not enough data
8.1
13
Not enough data
8.4
16
Not enough data
Support Automation
8.0
15
Not enough data
8.0
16
Not enough data
8.7
17
Not enough data
7.8
17
Not enough data
Generative AI
8.3
7
Not enough data
8.6
7
Not enough data
Customer Support
8.1
6
Not enough data
Not enough data
Not enough data
8.3
6
Not enough data
Automation
8.7
5
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Artificial Intelligence
7.9
7
Not enough data
8.6
6
Not enough data
8.3
7
Not enough data
Generative AI
9.0
5
Not enough data
9.3
5
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
9.1
30
|
Verified
9.3
110
|
Verified
8.8
29
|
Verified
8.8
108
|
Verified
7.5
14
8.2
54
8.6
22
|
Verified
9.7
5
8.7
10
|
Verified
Not enough data
Internal Use
7.7
28
|
Verified
7.7
97
|
Verified
8.4
21
|
Verified
8.9
102
|
Verified
8.6
17
|
Verified
8.3
74
|
Verified
8.0
22
|
Verified
8.0
5
9.0
18
|
Verified
8.1
6
7.7
24
|
Verified
8.7
32
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.3
12
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
7.9
7
Not enough data
7.9
8
Not enough data
Self-Service Platform
7.9
8
Not enough data
8.1
8
Not enough data
8.3
8
Not enough data
8.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
8.7(won by default)
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and Olark are categorized as Live Chat
Unique Categories
Olark has no unique categories
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
16.9%
Retail
16.3%
Telecommunications
8.8%
Insurance
4.4%
Computer Software
4.4%
Other
49.4%
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Most Helpful Reviews
LivePerson
Most Helpful Favorable Review
Jon R.
Verified User in Market Research
I have used Live person for over 10 years! very easy to set up and use.
Most Helpful Critical Review
Verified User in Printing
Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...
Olark
Most Helpful Favorable Review
Kristin H.
Verified User in Higher Education
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
Most Helpful Critical Review
Joe P.
Verified User in Computer Software
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
Jon R.
Verified User in Market Research
I have used Live person for over 10 years! very easy to set up and use.
Kristin H.
Verified User in Higher Education
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
Verified User in Printing
Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...
Joe P.
Verified User in Computer Software
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
1 comment
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
What is Olark chat?
1 comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy