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- Patient Relationship Management (PRM) Software
- Lighthouse 360+
- Solutionreach
- Lighthouse 360+-vs-Solutionreach
Compare Lighthouse 360+ and Solutionreach 
- Users report that Solutionreach excels in "Compliant Emailing - HIPAA Compliant Messaging" with a score of 9.4, while Lighthouse 360+ falls short with a lower rating, indicating that Solutionreach provides a more robust email communication feature that meets HIPAA standards effectively.
- Reviewers mention that Solutionreach's "Patient Check-in" feature scores an impressive 8.0, which is significantly higher than Lighthouse 360+'s performance in this area, suggesting that Solutionreach offers a more streamlined and user-friendly check-in process for patients.
- G2 users highlight that Solutionreach's "Quality of Support" is rated at 8.4, compared to Lighthouse 360+'s 7.0, indicating that users find Solutionreach to be a more reliable partner in terms of customer service and support.
- Users on G2 report that Solutionreach's "Workflow Enhancement - HIPAA Compliant Messaging" feature scores 9.3, showcasing its effectiveness in improving operational workflows, while Lighthouse 360+ does not match this level of functionality.
- Reviewers say that Solutionreach's "Patient Experience Management" feature is rated at 8.1, which is higher than Lighthouse 360+'s offerings, suggesting that Solutionreach provides better tools for managing and enhancing patient experiences.
- Users report that Solutionreach's "Patient Feedback Management" feature scores 8.3, indicating a strong capability in gathering and managing patient feedback, while Lighthouse 360+ does not perform as well in this critical area, leading to potential gaps in understanding patient needs.
Lighthouse was very easy to integrate into our office with the excellent customer support they offer. It is very user-friendly, our staff caught on very quickly. We love that it reduces missed appointments and lightens the work load of frent end staff.
At the time I used it it was really only a one way communication tool. So if a patient wanted to reschedule, I would have to call them. They couldn’t notify me when based on open appointments. That would have been a nice feature.
I enjoyed being able to import my own graphics and designs with minimal clicks. Being able to one click add things like social links, patient info, location info etc. The lay out was table based which made making it customized easy to do. Customer service...
Their lack of customer support - This is not just related to COVID. It is IMPOSSIBLE to get help with issues. You can email or chat with a auto attendant which gets you nowhere. They make changes to their system and there is ZERO communication with...
Lighthouse was very easy to integrate into our office with the excellent customer support they offer. It is very user-friendly, our staff caught on very quickly. We love that it reduces missed appointments and lightens the work load of frent end staff.
I enjoyed being able to import my own graphics and designs with minimal clicks. Being able to one click add things like social links, patient info, location info etc. The lay out was table based which made making it customized easy to do. Customer service...
At the time I used it it was really only a one way communication tool. So if a patient wanted to reschedule, I would have to call them. They couldn’t notify me when based on open appointments. That would have been a nice feature.
Their lack of customer support - This is not just related to COVID. It is IMPOSSIBLE to get help with issues. You can email or chat with a auto attendant which gets you nowhere. They make changes to their system and there is ZERO communication with...
