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- Kaseya BMS-vs-ServiceNow IT Service Management
Compare Kaseya BMS and ServiceNow IT Service Management 
At a Glance
Market Segments
Small-Business (75.7% of reviews)
Enterprise (74.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Kaseya BMS
Star Rating
(38)4.3 out of 5
Market Segments
Small-Business (75.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Kaseya BMSServiceNow IT Service Management
Star Rating
(874)4.3 out of 5
Market Segments
Enterprise (74.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Kaseya BMS excels in its Help Desk functionality, scoring 9.3, which is slightly higher than ServiceNow's 9.1. Reviewers mention that the intuitive interface and quick response times enhance user satisfaction.
- Reviewers mention that ServiceNow IT Service Management outshines Kaseya BMS in Change Management, with a score of 9.2 compared to Kaseya's 7.8. Users appreciate the robust features that allow for seamless change tracking and approval processes.
- G2 users highlight Kaseya BMS's strong performance in Ticketing System capabilities, scoring 9.3, while ServiceNow leads slightly with 9.4. Users say that Kaseya's ticket automation features streamline workflows effectively.
- Users on G2 report that ServiceNow's Reports & Analytics capabilities are superior, scoring 8.9 compared to Kaseya's 7.1. Reviewers mention that the detailed reporting options help in making informed decisions.
- Reviewers mention that Kaseya BMS provides excellent Monitoring features, with scores of 9.0 for Constant Monitoring and 9.1 for Timely Alerts, which users say are crucial for proactive incident management.
- Users say that ServiceNow's Asset Management features are more comprehensive, scoring 8.9 compared to Kaseya's 7.7. Reviewers appreciate the ability to track assets throughout their lifecycle, which enhances operational efficiency.
Featured Products
Sponsored
Serviceaide ChangeGear
(98)
Service Desk
Visit Website
Pricing
Entry-Level Pricing
Kaseya BMS
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
Kaseya BMS
No trial information availableServiceNow IT Service Management
Free Trial is available
Ratings
Meets Requirements
8.6
23
8.9
687
Ease of Use
8.5
25
8.4
688
Ease of Setup
8.2
20
8.4
269
Ease of Admin
8.6
19
8.7
248
Quality of Support
7.8
24
8.5
617
Has the product been a good partner in doing business?
8.0
19
8.8
245
Product Direction (% positive)
7.3
22
8.7
666
Features by Category
Administration
7.8
9
|
Verified
9.1
164
|
Verified
7.7
8
|
Verified
8.9
154
|
Verified
7.1
8
|
Verified
8.9
167
|
Verified
Service Desk
9.3
9
|
Verified
9.1
173
|
Verified
8.7
9
|
Verified
9.3
174
|
Verified
9.1
9
|
Verified
9.1
166
|
Verified
Management
7.1
8
|
Verified
8.9
157
|
Verified
9.2
8
|
Verified
8.9
145
|
Verified
9.0
8
|
Verified
9.0
148
|
Verified
8.5
9
|
Verified
9.0
143
|
Verified
7.7
8
8.8
133
Functionality
9.3
7
|
Verified
9.4
161
|
Verified
8.1
8
8.9
151
8.1
8
|
Verified
9.0
151
|
Verified
8.6
7
|
Verified
9.0
150
|
Verified
Monitoring
Not enough data
9.0
180
|
Verified
Not enough data
9.1
189
|
Verified
Not enough data
9.1
193
|
Verified
Management Tools
Not enough data
9.2
194
|
Verified
Not enough data
9.0
187
Not enough data
8.7
178
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
8.6
82
Incident Management
Not enough data
9.0
271
Not enough data
9.0
270
Not enough data
9.1
277
Not enough data
8.7
265
Not enough data
8.7
258
Reporting
Not enough data
8.7
269
Not enough data
8.7
247
Not enough data
8.6
143
Access & Usability
Not enough data
8.0
205
Not enough data
8.7
258
Not enough data
8.5
226
Not enough data
8.8
136
Categories
Categories
Shared Categories
Kaseya BMS and ServiceNow IT Service Management are categorized as IT Service Management (ITSM) Tools
Unique Categories
Kaseya BMS has no unique categories
ServiceNow IT Service Management is categorized as Incident Management, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
Kaseya BMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
62.2%
Computer & Network Security
10.8%
Farming
8.1%
Computer Networking
8.1%
Security and Investigations
2.7%
Other
8.1%
Information Technology and Services
32.6%
Computer Software
8.5%
Hospital & Health Care
5.0%
Financial Services
4.6%
Computer & Network Security
4.1%
Other
45.3%
Most Helpful Reviews
Kaseya BMS
Most Helpful Favorable Review
Verified User in Information Technology and Services
The status and being able to filter by tech/client to do our daily triage of tickets makes life supper easy.
Most Helpful Critical Review
Verified User in Information Technology and Services
Performance, user interface, response time
ServiceNow IT Service Management
Most Helpful Favorable Review
John C.
Verified User in Higher Education
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
Most Helpful Critical Review
Hiren D.
Verified User in Telecommunications
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Verified User in Information Technology and Services
The status and being able to filter by tech/client to do our daily triage of tickets makes life supper easy.
John C.
Verified User in Higher Education
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
Verified User in Information Technology and Services
Performance, user interface, response time
Hiren D.
Verified User in Telecommunications
The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...
Alternatives
Discussions
What is Kaseya Business Management Solution (BMS)?
1 comment
Official Response from Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and...Read more
Does BMS integrate with other Kaseya products?
1 comment
Official Response from Kaseya BMS
BMS was built to integrate with the Kaseya VSA platform so that ticketing, SLAs, and other key metrics can be shared between the two systems. Read more
Is BMS in the could or on-premise?
1 comment
Official Response from Kaseya BMS
At the moment, BMS is a cloud solution only - so you'll need connectivity to use the platform. We don't have an on-premise version available at this time,...Read more
What is the ServiceNow now platform?
2 comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
Asset Tracking
1 comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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