Compare Jitbit Helpdesk and Zendesk Support Suite 
At a Glance
Market Segments
Mid-Market (64.0% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$24
$19.00 1 user per month billed annually
Jitbit Helpdesk
Star Rating
(50)4.3 out of 5
Market Segments
Mid-Market (64.0% of reviews)
Entry-Level Pricing
$24
Browse all 4 pricing plansZendesk Support Suite
Star Rating
(6,184)4.3 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticket creation user experience, scoring 8.8, while Jitbit Helpdesk follows closely with a score of 8.7. Reviewers mention that Zendesk's interface is intuitive, making it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Jitbit Helpdesk shines in ease of use, with a score of 9.0 compared to Zendesk's 8.5. Users on G2 appreciate Jitbit's straightforward navigation and minimal learning curve, which allows teams to get up and running quickly.
- G2 users highlight the superior quality of support from Jitbit Helpdesk, scoring 8.6, slightly above Zendesk's 8.4. Users report that Jitbit's customer service is responsive and helpful, often resolving issues faster than expected.
- Users say that Zendesk Support Suite offers robust automation features, particularly in response automation, where it scored 8.4. Reviewers mention that this feature helps streamline workflows and reduce response times, making it a favorite among larger teams.
- Reviewers mention that Jitbit Helpdesk's ticket collaboration feature is on par with Zendesk, both scoring 8.6. However, users on G2 appreciate Jitbit's simplicity in collaboration tools, which they find more accessible for smaller teams.
- Users report that Zendesk's reporting and analytics capabilities are strong, with a score of 8.3, providing detailed insights into ticket trends and performance. In contrast, Jitbit Helpdesk's reporting features, while effective, scored slightly lower at 8.3, indicating room for improvement in data visualization and reporting depth.
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Pricing
Entry-Level Pricing
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Jitbit Helpdesk
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
8.8
43
8.6
4,780
Ease of Use
9.0
43
8.5
4,821
Ease of Setup
8.5
28
7.9
2,889
Ease of Admin
8.5
28
8.2
2,922
Quality of Support
8.6
40
8.4
4,469
Has the product been a good partner in doing business?
8.8
27
8.4
2,846
Product Direction (% positive)
7.7
41
7.9
4,435
Features by Category
Ticket and Case Management
8.7
34
|
Verified
8.8
2254
|
Verified
8.6
34
|
Verified
8.7
2270
|
Verified
7.9
32
|
Verified
8.5
2195
|
Verified
8.6
32
|
Verified
8.4
2041
|
Verified
8.0
27
|
Verified
8.1
1630
|
Verified
8.0
34
|
Verified
8.4
2108
|
Verified
8.6
33
|
Verified
8.6
2096
|
Verified
8.0
21
|
Verified
8.2
1561
|
Verified
Generative AI
Feature Not Available
7.2
127
Feature Not Available
7.2
130
Communication Channels
8.4
31
|
Verified
8.4
1771
|
Verified
8.4
34
|
Verified
8.8
2017
|
Verified
8.2
17
|
Verified
8.4
1435
|
Verified
7.5
20
8.0
1140
|
Verified
8.1
16
8.1
1025
|
Verified
Platform
7.4
18
|
Verified
7.6
1113
|
Verified
8.5
23
|
Verified
8.0
1476
|
Verified
7.8
21
|
Verified
8.2
1682
|
Verified
8.3
18
|
Verified
8.1
1473
|
Verified
8.3
32
|
Verified
7.8
2072
|
Verified
7.8
31
|
Verified
7.9
2140
|
Verified
Administration
Not enough data
8.4
194
|
Verified
Not enough data
7.9
175
|
Verified
Not enough data
8.3
222
|
Verified
Service Desk
Not enough data
9.0
250
|
Verified
Not enough data
8.7
226
|
Verified
Not enough data
8.6
214
|
Verified
Management
Not enough data
8.3
187
|
Verified
Not enough data
8.4
188
|
Verified
Not enough data
8.3
177
|
Verified
Not enough data
8.0
137
|
Verified
Not enough data
8.2
130
Functionality
Not enough data
9.0
202
|
Verified
Not enough data
8.5
166
Not enough data
8.4
174
|
Verified
Not enough data
8.6
184
|
Verified
Administration
Not enough data
8.1
573
Not enough data
8.0
554
Not enough data
8.2
616
Knowledge Management
Not enough data
8.6
757
Not enough data
8.3
607
Not enough data
7.9
660
Compliance
Not enough data
8.3
537
Not enough data
8.2
499
Not enough data
8.3
502
Not enough data
8.0
475
Customer Support
Not enough data
8.0
620
Not enough data
7.8
596
Not enough data
7.8
431
Data Security
Not enough data
8.1
443
Not enough data
8.1
445
Not enough data
8.3
536
Not enough data
8.5
482
Administration
Not enough data
8.2
630
Not enough data
8.3
741
Not enough data
8.6
745
Generative AI
Not enough data
Feature Not Available
Usability
Not enough data
8.2
592
Not enough data
8.3
588
Not enough data
8.3
559
Reporting
Not enough data
8.3
518
Not enough data
7.9
492
Not enough data
8.1
572
Generative AI
Not enough data
7.2
111
Not enough data
7.0
110
Responses
Not enough data
8.1
40
Not enough data
8.6
47
Not enough data
8.3
48
Automation - AI Agents
Not enough data
6.1
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Platform
Not enough data
8.3
48
Not enough data
8.4
46
Not enough data
8.4
42
Autonomy - AI Agents
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.4
6
Generative AI
Not enough data
7.6
12
Not enough data
8.0
11
Responses
Not enough data
8.1
400
Not enough data
8.1
397
Not enough data
8.3
384
Not enough data
8.1
382
Not enough data
8.1
290
Platform
Not enough data
8.6
403
Not enough data
8.2
401
Not enough data
8.2
396
Not enough data
8.2
397
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
389
Generative AI
Not enough data
8.3
49
Not enough data
8.1
48
Conversational Platform
Not enough data
8.1
772
Not enough data
8.2
630
Not enough data
8.1
597
Not enough data
8.1
665
Support Automation
Not enough data
8.1
632
Not enough data
8.2
675
Not enough data
8.4
628
Not enough data
8.0
706
Generative AI
Not enough data
7.7
123
Not enough data
7.7
123
Messaging Channels
Not enough data
7.6
64
Not enough data
9.0
156
Not enough data
8.3
77
Not enough data
8.5
85
Administration
Not enough data
8.1
91
Not enough data
8.9
140
Not enough data
8.3
96
Not enough data
8.4
129
Customer Support
Not enough data
7.0
19
Not enough data
5.5
14
Not enough data
7.3
19
Automation
Not enough data
7.5
18
Not enough data
8.2
18
Not enough data
7.5
19
Artificial Intelligence
Not enough data
7.5
19
Not enough data
7.6
20
Not enough data
7.4
20
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
7.6
72
Feature Not Available
Feature Not Available
Communication
8.8
8
|
Verified
8.6
786
|
Verified
9.0
8
|
Verified
8.4
804
|
Verified
9.2
8
|
Verified
8.0
561
Not enough data
8.4
583
|
Verified
Not enough data
7.9
364
Internal Use
8.5
23
|
Verified
8.0
1476
|
Verified
9.0
8
|
Verified
8.4
697
|
Verified
Not enough data
8.0
498
8.3
8
|
Verified
8.4
744
8.8
8
|
Verified
8.6
671
|
Verified
8.5
8
|
Verified
8.2
698
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1417
Not enough data
8.4
1355
Not enough data
8.0
947
Not enough data
7.7
568
Not enough data
7.9
700
Self-Service Platform
Not enough data
8.2
748
Not enough data
8.2
763
Not enough data
7.6
581
Not enough data
8.1
728
Generative AI
Not enough data
6.6(won by default)
39
Not enough data
6.5(won by default)
40
Process
Not enough data
8.4(won by default)
525
Not enough data
9.0(won by default)
701
Not enough data
8.8(won by default)
650
Channels
Not enough data
9.0(won by default)
701
Not enough data
8.3(won by default)
546
Not enough data
8.7(won by default)
524
Not enough data
8.2(won by default)
446
Not enough data
8.3(won by default)
382
Insight
Not enough data
8.1(won by default)
500
Not enough data
8.3(won by default)
611
Not enough data
8.4(won by default)
523
Not enough data
8.7(won by default)
630
Generative AI
Not enough data
7.7
52
Not enough data
7.5
51
Categories
Categories
Shared Categories
Unique Categories
Jitbit Helpdesk has no unique categories
Zendesk Support Suite is categorized as Digital Customer Service Platforms, Genesys AppFoundry Marketplace, Shared Inbox, Conversational Support, Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Chatbots, Google Workspace for Sales, Google Workspace Communication Tools, Social Customer Service, Customer Self-Service, Proactive Notification, AI Agents, and Customer Service Automation
Reviews
Reviewers' Company Size
Jitbit Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Government Administration
6.0%
Retail
4.0%
Non-Profit Organization Management
4.0%
Marketing and Advertising
4.0%
Other
62.0%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.5%
Other
58.3%
Most Helpful Reviews
Jitbit Helpdesk
Most Helpful Favorable Review
Juan M.
Verified User in Consumer Goods
It is easy to handle and integrate. There isn’t a learning curve when it comes to start using it with the customer service personal.
Most Helpful Critical Review
Lisa M.
Verified User in Hospital & Health Care
It can be a little slow and glitchy sometimes, however so can most programs. it's a learning process and it gets easier and easier over time.
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Juan M.
Verified User in Consumer Goods
It is easy to handle and integrate. There isn’t a learning curve when it comes to start using it with the customer service personal.
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Lisa M.
Verified User in Hospital & Health Care
It can be a little slow and glitchy sometimes, however so can most programs. it's a learning process and it gets easier and easier over time.
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Discussions
Jitbit Helpdesk has no discussions with answers
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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