Compare Jira and Request Tracker 
- Users report that Jira excels in ticket creation user experience, with a streamlined interface that allows for quick and efficient ticket submission, while Request Tracker's ticket creation process can feel more cumbersome and less intuitive.
- Reviewers mention that Jira's workflow management features, particularly its Custom Workflows and Kanban Board, provide a high level of flexibility and customization, making it easier for teams to adapt the software to their specific processes compared to Request Tracker, which has more rigid workflow options.
- G2 users highlight that Jira's analytics capabilities, especially in Bug Monitoring and Data Retention, are superior, offering detailed insights that help teams track performance and issues over time, whereas Request Tracker's analytics features are seen as less comprehensive.
- Users on G2 appreciate Jira's quality of support, noting that the responsiveness and helpfulness of the support team significantly enhance the user experience, while Request Tracker's support is often described as slower and less effective.
- Reviewers say that Jira's integration capabilities are robust, allowing seamless connections with various third-party tools, which is a significant advantage over Request Tracker, where users report limitations in integration options.
- Users report that Jira's mobile user support is more advanced, providing a better experience for teams that need to manage tasks on the go, while Request Tracker's mobile functionality is often criticized for being less user-friendly and lacking essential features.
We use JIRA extensively for issue management and tracking. Each team has a project and it is a great way to work amongst teams and collaborate. The tool is very versatile and great to have project leaders, watchers, stakeholders, etc. They also have...
Consider three pitfalls when adopting JIRA - two pertaining to administration teams and one pertaining to end-users. Admin Pitfall #1: while JIRA does in fact allow administrators the ability to build customized issue types, workflows and artifacts,...
Request trackers can provide valuable data and insights that can help organizations make better decisions about their resources and processes.Request trackers can help organizations streamline their workflow by automating tasks for me.
None at all It's a great software that works beautifully
We use JIRA extensively for issue management and tracking. Each team has a project and it is a great way to work amongst teams and collaborate. The tool is very versatile and great to have project leaders, watchers, stakeholders, etc. They also have...
Request trackers can provide valuable data and insights that can help organizations make better decisions about their resources and processes.Request trackers can help organizations streamline their workflow by automating tasks for me.
Consider three pitfalls when adopting JIRA - two pertaining to administration teams and one pertaining to end-users. Admin Pitfall #1: while JIRA does in fact allow administrators the ability to build customized issue types, workflows and artifacts,...
None at all It's a great software that works beautifully
