Compare Jira Service Management and Rezolve.ai 
At a Glance
Market Segments
Mid-Market (40.5% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
0/agent/month
Free Trial 9 Users Per Month
Jira Service Management
Star Rating
(779)4.2 out of 5
Market Segments
Mid-Market (40.5% of reviews)
Entry-Level Pricing
0/agent/month
Browse all 4 pricing plansRezolve.ai
Star Rating
(36)4.9 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Entry-Level Pricing
Free Trial 9 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira Service Management excels in its Ticket Collaboration feature, scoring 9.1, which allows teams to work together effectively on tickets. In contrast, Rezolve.ai also offers strong collaboration tools but falls slightly behind with a score of 8.7.
- Reviewers mention that the Ease of Use for Rezolve.ai is significantly higher at 9.5 compared to Jira Service Management's 8.1, indicating that users find Rezolve.ai more intuitive and user-friendly.
- G2 users highlight the superior Quality of Support provided by Rezolve.ai, which received a score of 9.7, while Jira Service Management scored 8.2, suggesting that users feel more supported with Rezolve.ai.
- Users on G2 report that Jira Service Management's Customization capabilities are impressive, scoring 9.3, allowing for tailored workflows. However, Rezolve.ai's customization options are also strong, with a score of 9.2, indicating both products offer good flexibility.
- Reviewers say that Rezolve.ai shines in Response Automation with a score of 8.8, which enhances efficiency in handling tickets. Jira Service Management, while also effective, scored slightly lower at 8.7, indicating a minor difference in automation capabilities.
- Users report that the Generative AI features in Rezolve.ai, particularly in AI Text Generation and AI Text Summarization, scored 9.3, showcasing advanced capabilities that enhance user experience. Jira Service Management, on the other hand, scored lower in these areas, with 7.6 and 8.1 respectively, indicating a gap in AI functionality.
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Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Rezolve.ai
Core
Free Trial
9 Users Per Month
MS Teams based Easy Conversational Ticketing to Manage Service Desk
- Rezolve.ai Teams App
- Web interface
- Rezolve.ai mobile app
Free Trial
Jira Service Management
Free Trial is available
Rezolve.ai
No trial information availableRatings
Meets Requirements
8.7
677
9.3
27
Ease of Use
8.1
681
9.5
29
Ease of Setup
7.6
292
9.3
30
Ease of Admin
7.7
282
9.2
30
Quality of Support
8.3
570
9.7
27
Has the product been a good partner in doing business?
8.5
260
9.9
30
Product Direction (% positive)
8.4
651
10.0
29
Features by Category
Ticket and Case Management
9.0
27
Not enough data
9.2
25
Not enough data
8.7
27
Not enough data
8.9
25
Not enough data
8.5
24
Not enough data
8.5
26
Not enough data
9.1
26
Not enough data
8.0
24
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication Channels
8.6
28
Not enough data
8.5
28
Not enough data
7.9
21
Not enough data
7.8
19
Not enough data
7.5
18
Not enough data
Platform
7.7
25
Not enough data
8.2
28
Not enough data
8.3
27
Not enough data
9.0
25
Not enough data
8.4
26
Not enough data
8.2
24
Not enough data
Administration
9.0
74
|
Verified
Not enough data
8.5
68
|
Verified
Not enough data
8.9
80
|
Verified
Not enough data
Service Desk
8.9
87
|
Verified
Not enough data
9.0
86
|
Verified
Not enough data
8.9
87
|
Verified
Not enough data
Management
9.1
63
|
Verified
Not enough data
9.0
58
|
Verified
Not enough data
8.8
59
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.6
51
|
Verified
Not enough data
Functionality
9.1
67
|
Verified
Not enough data
9.0
59
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
Customization
Not enough data
9.3
5
Not enough data
Not enough data
HR Content
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
73
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
Management Tools
9.0
77
|
Verified
Not enough data
8.9
76
|
Verified
Not enough data
9.2
65
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
9.8
15
Not enough data
9.2
15
Not enough data
8.9
14
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.6
12
Not enough data
9.6
13
Not enough data
9.6
13
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
219
9.0
24
8.7
226
8.4
22
8.7
236
9.0
23
8.3
192
8.9
23
8.3
189
8.7
22
Reporting
8.4
222
8.6
24
8.4
216
8.6
16
7.9
147
8.7
20
Access & Usability
7.8
143
8.0
19
8.5
191
9.0
23
8.4
154
8.1
18
8.3
150
8.9
21
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira Service Management and Rezolve.ai are categorized as Service Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, IT Alerting, and Help Desk
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rezolve.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.5%
Computer Software
16.2%
Internet
5.6%
Financial Services
4.5%
Telecommunications
3.7%
Other
39.5%
Information Technology and Services
13.9%
Non-Profit Organization Management
8.3%
Construction
8.3%
Banking
8.3%
Media Production
5.6%
Other
55.6%
Most Helpful Reviews
Jira Service Management
Most Helpful Favorable Review
Sushant D.
Verified User in Information Technology and Services
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
Most Helpful Critical Review
Milan S.
Verified User in Financial Services
Can be well used for in house solutions, not for the customers, Search does not help much
Rezolve.ai
Most Helpful Favorable Review
Nilson Z.
Verified User in Food & Beverages
The Rezolve.AI team is truly focused on the success of the service integration with Microsoft and is very helpful with all steps required to get all things working.
Most Helpful Critical Review
Verified User in Hospital & Health Care
It's a work in progress, so not all the features are availble yet.
Sushant D.
Verified User in Information Technology and Services
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
Nilson Z.
Verified User in Food & Beverages
The Rezolve.AI team is truly focused on the success of the service integration with Microsoft and is very helpful with all steps required to get all things working.
Milan S.
Verified User in Financial Services
Can be well used for in house solutions, not for the customers, Search does not help much
Verified User in Hospital & Health Care
It's a work in progress, so not all the features are availble yet.
Alternatives
Discussions
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
Rezolve.ai has no discussions with answers
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