- Home
- ...
- Service Desk Software
- InvGate Service Management
- Jira Service Management
- InvGate Service Management-vs-Jira Service Management
Compare InvGate Service Management and Jira Service Management 
At a Glance
Market Segments
Small-Business (64.7% of reviews)
Mid-Market (40.5% of reviews)
Entry-Level Pricing
No pricing available
0/agent/month
InvGate Service Management
Star Rating
(19)4.6 out of 5
Market Segments
Small-Business (64.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementJira Service Management
Star Rating
(779)4.2 out of 5
Market Segments
Mid-Market (40.5% of reviews)
Entry-Level Pricing
0/agent/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that InvGate Service Management excels in ease of use with a score of 9.3, while Jira Service Management lags behind at 8.1. Reviewers mention that the intuitive interface of InvGate makes it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that InvGate's ticket creation user experience scores 8.9, which is higher than Jira's score of 8.7. Users say that InvGate's streamlined ticketing process allows for quicker resolution times, enhancing overall productivity.
- G2 users highlight InvGate's superior SLA Management with a score of 8.4 compared to Jira's 8.3. Users report that InvGate provides better tools for tracking service level agreements, ensuring compliance and accountability.
- Users on G2 note that InvGate's reporting capabilities shine with a score of 9.1, while Jira's reporting features score lower at 8.4. Reviewers mention that InvGate offers more customizable dashboards and detailed analytics, which help in making informed decisions.
- Reviewers mention that InvGate's self-service functionality is rated at 9.7, significantly higher than Jira's 8.5. Users say that InvGate provides a more comprehensive knowledge base and user-friendly self-service portal, empowering users to resolve issues independently.
- Users report that InvGate's asset management features score 8.8, while Jira's asset management is rated lower at 8.5. Reviewers mention that InvGate offers more robust tools for tracking and managing assets, which is crucial for IT departments.
Featured Products
Sponsored
Serviceaide ChangeGear
(98)
Help Desk
Visit Website
Pricing
Entry-Level Pricing
InvGate Service Management
No pricing availableJira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
InvGate Service Management
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
9.0
16
8.7
677
Ease of Use
9.3
16
8.1
681
Ease of Setup
9.3
14
7.6
292
Ease of Admin
9.4
13
7.7
282
Quality of Support
8.9
16
8.3
570
Has the product been a good partner in doing business?
9.1
13
8.5
260
Product Direction (% positive)
10.0
15
8.4
651
Features by Category
Ticket and Case Management
Not enough data
9.0
27
Not enough data
9.2
25
Not enough data
8.7
27
Not enough data
8.9
25
Not enough data
8.5
24
Not enough data
8.5
26
Not enough data
9.1
26
Not enough data
8.0
24
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.6
28
Not enough data
8.5
28
Not enough data
7.9
21
Feature Not Available
7.8
19
Feature Not Available
7.5
18
Platform
Not enough data
7.7
25
Not enough data
8.2
28
Not enough data
8.3
27
Not enough data
9.0
25
Not enough data
8.4
26
Not enough data
8.2
24
Administration
Not enough data
9.0
74
|
Verified
Not enough data
8.5
68
|
Verified
Not enough data
8.9
80
|
Verified
Service Desk
Not enough data
8.9
87
|
Verified
Not enough data
9.0
86
|
Verified
Not enough data
8.9
87
|
Verified
Management
Not enough data
9.1
63
|
Verified
Not enough data
9.0
58
|
Verified
Not enough data
8.8
59
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.6
51
|
Verified
Functionality
Not enough data
9.1
67
|
Verified
Not enough data
9.0
59
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Monitoring
Not enough data
8.9
73
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
9.1
77
|
Verified
Management Tools
Not enough data
9.0
77
|
Verified
Not enough data
8.9
76
|
Verified
Not enough data
9.2
65
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Incident Management
9.0
10
8.7
219
9.5
10
8.7
226
9.5
10
8.7
236
9.0
10
8.3
192
9.0
10
8.3
189
Reporting
9.3
10
8.4
222
9.2
10
8.4
216
8.6
7
7.9
147
Access & Usability
8.9
9
7.8
143
9.7
10
8.5
191
9.3
10
8.4
154
9.3
7
8.3
150
Categories
Categories
Shared Categories
InvGate Service Management and Jira Service Management are categorized as Service Desk, Help Desk, and IT Service Management (ITSM) Tools
Unique Categories
InvGate Service Management has no unique categories
Jira Service Management is categorized as Incident Management and IT Alerting
Reviews
Reviewers' Company Size
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.9%
Insurance
11.8%
Telecommunications
5.9%
Security and Investigations
5.9%
Primary/Secondary Education
5.9%
Other
17.6%
Information Technology and Services
30.5%
Computer Software
16.2%
Internet
5.6%
Financial Services
4.5%
Telecommunications
3.7%
Other
39.5%
Most Helpful Reviews
InvGate Service Management
Most Helpful Favorable Review
Oscar C.
Verified User in Information Technology and Services
The best thing that product does is the easy way that you can implement (you really can) very complex ITIL base process
Most Helpful Critical Review
Jira Service Management
Most Helpful Favorable Review
Mhatet R.
Verified User in Financial Services
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
Most Helpful Critical Review
Verified User in Information Technology and Services
I feel that JIRA is not easy to navigate and search.
Oscar C.
Verified User in Information Technology and Services
The best thing that product does is the easy way that you can implement (you really can) very complex ITIL base process
Mhatet R.
Verified User in Financial Services
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
Verified User in Information Technology and Services
I feel that JIRA is not easy to navigate and search.
Alternatives
Discussions
What languages does InvGate Service Desk support?
1 comment
Official Response from InvGate Service Management
The text appears to be a list of languages: English, Spanish, Portuguese, French, German, and Catalan.Read more
Does InvGate Service Desk offer an API?
1 comment
Official Response from InvGate Service Management
The link provided appears to be a URL related to the InvGate Service Desk API. It likely leads to documentation or information about the API for InvGate's...Read more
InvGate Service Management has no more discussions with answers
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
Gmail.com addresses not permitted. A business domain using Google is allowed.
By proceeding, you agree to our Terms of Use and Privacy Policy
