Compare InvGate Service Management and Zendesk Support Suite 
At a Glance
Market Segments
Small-Business (64.7% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 user per month billed annually
InvGate Service Management
Star Rating
(19)4.6 out of 5
Market Segments
Small-Business (64.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementZendesk Support Suite
Star Rating
(6,184)4.3 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a strong choice for organizations that prioritize efficient ticket management. In contrast, InvGate Service Management also offers a robust ticketing system but scores slightly lower at 8.4, indicating that while it is effective, it may not be as streamlined as Zendesk's.
- Reviewers mention that InvGate Service Management shines in ease of use, scoring 9.3 compared to Zendesk's 8.5. This suggests that users find InvGate's interface more intuitive, which can lead to quicker onboarding and less training time for new staff.
- G2 users highlight that Zendesk's automation features, particularly in response automation, score 8.4, which is beneficial for teams looking to streamline their workflows. However, InvGate Service Management outperforms in this area with a score of 9.0, indicating a more advanced capability in automating ticket routing and prioritization.
- Users on G2 report that InvGate's asset management features are rated at 7.9, which is lower than Zendesk's 8.4 for change management. This suggests that while both platforms offer asset management, Zendesk may provide a more comprehensive approach to managing changes within the system.
- Reviewers mention that Zendesk's quality of support is rated at 8.4, which is commendable, but InvGate Service Management surpasses this with a score of 8.9. This indicates that users may find InvGate's customer support more responsive and helpful, which is crucial for resolving issues quickly.
- Users say that the reporting capabilities of InvGate Service Management, with a score of 9.3 for dashboards, are particularly strong, allowing for better visualization of data. In comparison, Zendesk's reporting features score 8.3, suggesting that while effective, they may not offer the same level of insight and customization as InvGate's.
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Pricing
Entry-Level Pricing
InvGate Service Management
No pricing availableZendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
InvGate Service Management
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
9.0
16
8.6
4,780
Ease of Use
9.3
16
8.5
4,821
Ease of Setup
9.3
14
7.9
2,889
Ease of Admin
9.4
13
8.2
2,922
Quality of Support
8.9
16
8.4
4,469
Has the product been a good partner in doing business?
9.1
13
8.4
2,846
Product Direction (% positive)
10.0
15
7.9
4,435
Features by Category
Ticket and Case Management
Not enough data
8.8
2254
|
Verified
Not enough data
8.7
2270
|
Verified
Not enough data
8.5
2195
|
Verified
Not enough data
8.4
2041
|
Verified
Not enough data
8.1
1630
|
Verified
Not enough data
8.4
2108
|
Verified
Not enough data
8.6
2096
|
Verified
Not enough data
8.2
1561
|
Verified
Generative AI
Not enough data
7.2
127
Not enough data
7.2
130
Communication Channels
Not enough data
8.4
1771
|
Verified
Not enough data
8.8
2017
|
Verified
Not enough data
8.4
1435
|
Verified
Feature Not Available
8.0
1140
|
Verified
Feature Not Available
8.1
1025
|
Verified
Platform
Not enough data
7.6
1113
|
Verified
Not enough data
8.0
1476
|
Verified
Not enough data
8.2
1682
|
Verified
Not enough data
8.1
1473
|
Verified
Not enough data
7.8
2072
|
Verified
Not enough data
7.9
2140
|
Verified
Administration
Not enough data
8.4
194
|
Verified
Not enough data
7.9
175
|
Verified
Not enough data
8.3
222
|
Verified
Service Desk
Not enough data
9.0
250
|
Verified
Not enough data
8.7
226
|
Verified
Not enough data
8.6
214
|
Verified
Management
Not enough data
8.3
187
|
Verified
Not enough data
8.4
188
|
Verified
Not enough data
8.3
177
|
Verified
Not enough data
8.0
137
|
Verified
Not enough data
8.2
130
Functionality
Not enough data
9.0
202
|
Verified
Not enough data
8.5
166
Not enough data
8.4
174
|
Verified
Not enough data
8.6
184
|
Verified
Administration
Not enough data
8.1
573
Not enough data
8.0
554
Not enough data
8.2
616
Knowledge Management
Not enough data
8.6
757
Not enough data
8.3
607
Not enough data
7.9
660
Compliance
Not enough data
8.3
537
Not enough data
8.2
499
Not enough data
8.3
502
Not enough data
8.0
475
Customer Support
Not enough data
8.0
620
Not enough data
7.8
596
Not enough data
7.8
431
Data Security
Not enough data
8.1
443
Not enough data
8.1
445
Not enough data
8.3
536
Not enough data
8.5
482
Administration
Not enough data
8.2
630
Not enough data
8.3
741
Not enough data
8.6
745
Generative AI
Not enough data
Feature Not Available
Usability
Not enough data
8.2
592
Not enough data
8.3
588
Not enough data
8.3
559
Reporting
Not enough data
8.3
518
Not enough data
7.9
492
Not enough data
8.1
572
Generative AI
Not enough data
7.2
111
Not enough data
7.0
110
Responses
Not enough data
8.1
40
Not enough data
8.6
47
Not enough data
8.3
48
Automation - AI Agents
Not enough data
6.1
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
6.4
6
Platform
Not enough data
8.3
48
Not enough data
8.4
46
Not enough data
8.4
42
Autonomy - AI Agents
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.4
6
Generative AI
Not enough data
7.6
12
Not enough data
8.0
11
Responses
Not enough data
8.1
400
Not enough data
8.1
397
Not enough data
8.3
384
Not enough data
8.1
382
Not enough data
8.1
290
Platform
Not enough data
8.6
403
Not enough data
8.2
401
Not enough data
8.2
396
Not enough data
8.2
397
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
389
Generative AI
Not enough data
8.3
49
Not enough data
8.1
48
Conversational Platform
Not enough data
8.1
772
Not enough data
8.2
630
Not enough data
8.1
597
Not enough data
8.1
665
Support Automation
Not enough data
8.1
632
Not enough data
8.2
675
Not enough data
8.4
628
Not enough data
8.0
706
Generative AI
Not enough data
7.7
123
Not enough data
7.7
123
Messaging Channels
Not enough data
7.6
64
Not enough data
9.0
156
Not enough data
8.3
77
Not enough data
8.5
85
Administration
Not enough data
8.1
91
Not enough data
8.9
140
Not enough data
8.3
96
Not enough data
8.4
129
Customer Support
Not enough data
7.0
19
Not enough data
5.5
14
Not enough data
7.3
19
Automation
Not enough data
7.5
18
Not enough data
8.2
18
Not enough data
7.5
19
Artificial Intelligence
Not enough data
7.5
19
Not enough data
7.6
20
Not enough data
7.4
20
Generative AI
Not enough data
Feature Not Available
Not enough data
7.6
72
Not enough data
Feature Not Available
Communication
Not enough data
8.6
786
|
Verified
Not enough data
8.4
804
|
Verified
Not enough data
8.0
561
Not enough data
8.4
583
|
Verified
Not enough data
7.9
364
Internal Use
Not enough data
8.0
1476
|
Verified
Not enough data
8.4
697
|
Verified
Not enough data
8.0
498
Not enough data
8.4
744
Not enough data
8.6
671
|
Verified
Not enough data
8.2
698
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1417
Not enough data
8.4
1355
Not enough data
8.0
947
Not enough data
7.7
568
Not enough data
7.9
700
Self-Service Platform
Not enough data
8.2
748
Not enough data
8.2
763
Not enough data
7.6
581
Not enough data
8.1
728
Generative AI
Not enough data
6.6(won by default)
39
Not enough data
6.5(won by default)
40
Process
Not enough data
8.4(won by default)
525
Not enough data
9.0(won by default)
701
Not enough data
8.8(won by default)
650
Channels
Not enough data
9.0(won by default)
701
Not enough data
8.3(won by default)
546
Not enough data
8.7(won by default)
524
Not enough data
8.2(won by default)
446
Not enough data
8.3(won by default)
382
Insight
Not enough data
8.1(won by default)
500
Not enough data
8.3(won by default)
611
Not enough data
8.4(won by default)
523
Not enough data
8.7(won by default)
630
Generative AI
Not enough data
7.7
52
Not enough data
7.5
51
Incident Management
9.0
10
Not enough data
9.5
10
Not enough data
9.5
10
Not enough data
9.0
10
Not enough data
9.0
10
Not enough data
Reporting
9.3
10
Not enough data
9.2
10
Not enough data
8.6
7
Not enough data
Access & Usability
8.9
9
Not enough data
9.7
10
Not enough data
9.3
10
Not enough data
9.3
7
Not enough data
Categories
Categories
Shared Categories
InvGate Service Management and Zendesk Support Suite are categorized as Help Desk and IT Service Management (ITSM) Tools
Unique Categories
InvGate Service Management is categorized as Service Desk
Zendesk Support Suite is categorized as Digital Customer Service Platforms, Genesys AppFoundry Marketplace, Shared Inbox, Conversational Support, Complaint Management, Contact Center Knowledge Base, Chatbots, Google Workspace for Sales, Google Workspace Communication Tools, Social Customer Service, Live Chat, Customer Self-Service, Proactive Notification, AI Agents, and Customer Service Automation
Reviews
Reviewers' Company Size
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.9%
Insurance
11.8%
Telecommunications
5.9%
Security and Investigations
5.9%
Primary/Secondary Education
5.9%
Other
17.6%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.5%
Other
58.3%
Most Helpful Reviews
InvGate Service Management
Most Helpful Favorable Review
Saudamini J.
Verified User in Management Consulting
This tool provided us amazing features like team-based ticket structure so we can link different roles of our organization together for faster issue resolution. They are providing their services in very reasonable prices. It is a highly collaborative...
Most Helpful Critical Review
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Saudamini J.
Verified User in Management Consulting
This tool provided us amazing features like team-based ticket structure so we can link different roles of our organization together for faster issue resolution. They are providing their services in very reasonable prices. It is a highly collaborative...
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Alternatives
Discussions
What languages does InvGate Service Desk support?
1 comment
Official Response from InvGate Service Management
The text appears to be a list of languages: English, Spanish, Portuguese, French, German, and Catalan.Read more
Does InvGate Service Desk offer an API?
1 comment
Official Response from InvGate Service Management
The link provided appears to be a URL related to the InvGate Service Desk API. It likely leads to documentation or information about the API for InvGate's...Read more
InvGate Service Management has no more discussions with answers
Is zendesk any good?
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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