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- InvGate Service Management-vs-Jira Service Management
Compare InvGate Service Management and Jira Service Management 
At a Glance
Market Segments
Small-Business (64.7% of reviews)
Mid-Market (40.6% of reviews)
Entry-Level Pricing
No pricing available
0/agent/month
InvGate Service Management
Star Rating
(19)4.6 out of 5
Market Segments
Small-Business (64.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementJira Service Management
Star Rating
(780)4.2 out of 5
Market Segments
Mid-Market (40.6% of reviews)
Entry-Level Pricing
0/agent/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that InvGate Service Management excels in ease of use with a score of 9.3, while Jira Service Management lags behind at 8.1. Reviewers mention that the intuitive interface of InvGate makes ticket creation and management straightforward, enhancing user satisfaction.
- Reviewers say that InvGate's ticket collaboration feature scores 9.1, significantly higher than Jira's 8.3. Users appreciate how InvGate allows seamless communication among team members on tickets, which improves resolution times.
- G2 users highlight InvGate's superior SLA management with a score of 8.4 compared to Jira's 8.3. Reviewers mention that InvGate provides clear visibility into SLA compliance, which helps teams prioritize their workload effectively.
- Users on G2 report that InvGate's reporting capabilities, particularly in dashboards, score 9.3, while Jira's score is 8.4. Reviewers mention that InvGate's customizable dashboards allow for better tracking of key performance indicators, making it easier for teams to analyze their performance.
- Reviewers mention that InvGate's self-service functionality is rated at 9.7, far exceeding Jira's 8.5. Users say that the robust self-service portal in InvGate empowers customers to resolve issues independently, reducing the volume of tickets for support teams.
- Users report that InvGate's asset management feature scores 8.5, while Jira's is slightly lower at 8.3. Reviewers mention that InvGate provides comprehensive asset tracking, which is crucial for effective incident management and resource allocation.
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Pricing
Entry-Level Pricing
InvGate Service Management
No pricing availableJira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
InvGate Service Management
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
9.0
16
8.7
678
Ease of Use
9.3
16
8.1
682
Ease of Setup
9.3
14
7.6
293
Ease of Admin
9.4
13
7.7
282
Quality of Support
8.9
16
8.3
571
Has the product been a good partner in doing business?
9.1
13
8.5
260
Product Direction (% positive)
10.0
15
8.4
652
Features by Category
Ticket and Case Management
Not enough data
8.9
28
Not enough data
9.2
26
Not enough data
8.7
28
Not enough data
8.9
26
Not enough data
8.5
25
Not enough data
8.5
27
Not enough data
9.1
27
Not enough data
8.0
25
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.6
29
Not enough data
8.6
29
Not enough data
8.0
22
Feature Not Available
7.8
20
Feature Not Available
7.5
19
Platform
Not enough data
7.8
26
Not enough data
8.2
29
Not enough data
8.4
28
Not enough data
9.0
26
Not enough data
8.5
27
Not enough data
8.3
25
Administration
Not enough data
9.0
75
|
Verified
Not enough data
8.5
69
|
Verified
Not enough data
8.9
81
|
Verified
Service Desk
Not enough data
9.0
88
|
Verified
Not enough data
9.0
87
|
Verified
Not enough data
8.9
88
|
Verified
Management
Not enough data
9.1
64
|
Verified
Not enough data
9.0
59
|
Verified
Not enough data
8.8
60
|
Verified
Not enough data
8.8
56
|
Verified
Not enough data
8.6
52
|
Verified
Functionality
Not enough data
9.1
68
|
Verified
Not enough data
9.0
60
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Monitoring
Not enough data
8.9
73
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
9.1
77
|
Verified
Management Tools
Not enough data
9.0
77
|
Verified
Not enough data
8.9
76
|
Verified
Not enough data
9.2
65
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Incident Management
9.0
10
8.7
220
9.5
10
8.7
227
9.5
10
8.7
237
9.0
10
8.3
193
9.0
10
8.3
190
Reporting
9.3
10
8.4
223
9.2
10
8.4
217
8.6
7
7.9
148
Access & Usability
8.9
9
7.8
144
9.7
10
8.5
192
9.3
10
8.4
155
9.3
7
8.3
151
Categories
Categories
Shared Categories
InvGate Service Management and Jira Service Management are categorized as Service Desk, Help Desk, and IT Service Management (ITSM) Tools
Unique Categories
InvGate Service Management has no unique categories
Jira Service Management is categorized as Incident Management and IT Alerting
Reviews
Reviewers' Company Size
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.9%
Insurance
11.8%
Telecommunications
5.9%
Security and Investigations
5.9%
Primary/Secondary Education
5.9%
Other
17.6%
Information Technology and Services
30.5%
Computer Software
16.2%
Internet
5.6%
Financial Services
4.5%
Telecommunications
3.7%
Other
39.6%
Most Helpful Reviews
InvGate Service Management
Most Helpful Favorable Review
Cristian P.
Verified User in Information Technology and Services
This software offers the possibility to manage and automate help desk processes efficiently. Additionally, it allows for the administration of multiple operations on a single platform, which is user-friendly and easy to use. It features various...
Most Helpful Critical Review
Jira Service Management
Most Helpful Favorable Review
Sushant D.
Verified User in Information Technology and Services
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
Most Helpful Critical Review
elizabeth r.
Verified User in Marketing and Advertising
overlooked the comments and description of issues
Cristian P.
Verified User in Information Technology and Services
This software offers the possibility to manage and automate help desk processes efficiently. Additionally, it allows for the administration of multiple operations on a single platform, which is user-friendly and easy to use. It features various...
Sushant D.
Verified User in Information Technology and Services
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
elizabeth r.
Verified User in Marketing and Advertising
overlooked the comments and description of issues
Alternatives
Discussions
What languages does InvGate Service Desk support?
1 comment
Official Response from InvGate Service Management
The text appears to be a list of languages: English, Spanish, Portuguese, French, German, and Catalan.Read more
Does InvGate Service Desk offer an API?
1 comment
Official Response from InvGate Service Management
The link provided appears to be a URL related to the InvGate Service Desk API. It likely leads to documentation or information about the API for InvGate's...Read more
InvGate Service Management has no more discussions with answers
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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