Importing W-2s, 1099's and more is a real timesaver. Navigation is easy, and Proconnect is about to add its Tax Advisory at no extra charge. That's huge!
The telephone "help" has not been very helpful this year.
I like the ease of use. It’s pretty much fool proof, as mistakes are constantly highlighted as you go. And no matter who works in your office, the software is pretty much easy to use for them after a brief training session.
We rarely, if ever, get through to a support person. When we do reach a support person, it is always a first-level support person who does not understand the tax question or the technical questions we pose. They are "not allowed" to transfer phone calls to...
Importing W-2s, 1099's and more is a real timesaver. Navigation is easy, and Proconnect is about to add its Tax Advisory at no extra charge. That's huge!
I like the ease of use. It’s pretty much fool proof, as mistakes are constantly highlighted as you go. And no matter who works in your office, the software is pretty much easy to use for them after a brief training session.
The telephone "help" has not been very helpful this year.
We rarely, if ever, get through to a support person. When we do reach a support person, it is always a first-level support person who does not understand the tax question or the technical questions we pose. They are "not allowed" to transfer phone calls to...