Intradiem is an innovative Contact Centre intra-day optimization solution. Intradiem leverages RPA to tap into otherwise unproductive time and turn it into productive time while increasing employee engagement and minimizing customer effort to resolve. In...
I dislike the reports - they are not user friendly, and you cannot adjust the time zones. I don't like the fact that there isn’t a “select all” in the messaging so you can delete all messages instead of every single one individually. I also wish there was a...
As with most tools in this space, the visual construction feature soon becomes difficult to manage and navigate. Planning is especially important not just from a requirements prespective but from a design view point as well.
Intradiem is an innovative Contact Centre intra-day optimization solution. Intradiem leverages RPA to tap into otherwise unproductive time and turn it into productive time while increasing employee engagement and minimizing customer effort to resolve. In...
I dislike the reports - they are not user friendly, and you cannot adjust the time zones. I don't like the fact that there isn’t a “select all” in the messaging so you can delete all messages instead of every single one individually. I also wish there was a...
As with most tools in this space, the visual construction feature soon becomes difficult to manage and navigate. Planning is especially important not just from a requirements prespective but from a design view point as well.