Compare Insightly Service and SAP Service Cloud 
At a Glance
Market Segments
Mid-Market (46.2% of reviews)
Mid-Market (41.1% of reviews)
Entry-Level Pricing
$29.00 1 seat per agent/ month (All prices USD, billed annually)
No pricing available
Insightly Service
Star Rating
(13)4.7 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Entry-Level Pricing
$29.00 1 seat per agent/ month (All prices USD, billed annually)
Browse all 3 pricing plansSAP Service Cloud
Star Rating
(204)4.5 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP Service CloudFeatured Products
Sponsored
Customerly
(34)
Customer Self-Service
Visit Website
Insightly Service vs SAP Service Cloud
- Reviewers felt that Insightly Service meets the needs of their business better than SAP Service Cloud.
- When comparing quality of ongoing product support, reviewers felt that SAP Service Cloud is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Insightly Service over SAP Service Cloud.
Pricing
Entry-Level Pricing
Insightly Service
Plus
$29.00
1 seat per agent/ month (All prices USD, billed annually)
- Ticket auto-assignment
- Ticket email auto-response
- Escalation rules and queues
SAP Service Cloud
No pricing availableFree Trial
Insightly Service
No trial information availableSAP Service Cloud
Free Trial is available
Ratings
Meets Requirements
9.1
11
8.9
178
Ease of Use
9.1
11
8.8
182
Ease of Setup
Not enough data
8.4
102
Ease of Admin
Not enough data
8.3
60
Quality of Support
8.6
11
8.9
174
Has the product been a good partner in doing business?
Not enough data
8.8
58
Product Direction (% positive)
10.0
10
9.6
180
Features by Category
Ticket and Case Management
9.2
12
9.1
67
9.3
12
9.0
68
9.5
13
8.9
70
9.1
13
8.4
68
8.6
13
8.6
65
8.7
13
8.6
65
9.1
13
8.9
67
9.3
12
8.8
64
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Communication Channels
8.8
13
9.0
67
8.6
13
8.7
67
8.5
13
8.9
67
9.0
12
8.6
61
8.3
12
8.2
62
Platform
8.6
12
8.2
68
9.0
13
8.2
73
9.0
12
8.9
68
8.8
12
8.5
67
8.5
12
8.6
68
8.6
12
8.9
68
Conversational Platform
Not enough data
8.6
57
Not enough data
8.8
52
Not enough data
8.8
52
Not enough data
8.6
54
Support Automation
Not enough data
8.6
54
Not enough data
8.9
52
Not enough data
8.9
51
Not enough data
8.8
56
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.6
87
Not enough data
8.5
85
Not enough data
8.5
85
Not enough data
8.2
83
Not enough data
8.4
91
Self-Service Platform
Not enough data
8.6
88
Not enough data
8.7
90
Not enough data
8.3
87
Not enough data
8.4
88
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Insightly Service and SAP Service Cloud are categorized as Help Desk
Unique Categories
Insightly Service has no unique categories
SAP Service Cloud is categorized as Digital Customer Service Platforms, Conversational Support, and Customer Self-Service
Reviews
Reviewers' Company Size
Insightly Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
15.4%
Telecommunications
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
7.7%
Information Services
7.7%
Other
53.8%
Information Technology and Services
24.2%
Computer Software
10.0%
Accounting
5.8%
Computer & Network Security
4.2%
Telecommunications
3.2%
Other
52.6%
Most Helpful Reviews
Insightly Service
Most Helpful Favorable Review
Aayush S.
Verified User in Entertainment
In a project planning and soliciting clients straightforwardly, we can track the relationship between clients and customers.
Most Helpful Critical Review
SAP Service Cloud
Most Helpful Favorable Review
Sana M.
Verified User in Health, Wellness and Fitness
Service Ticket Management, omnichannel support, service analytics
Most Helpful Critical Review
Arun K.
Verified User in Information Services
import of the data for lengthy application can be made simple
Aayush S.
Verified User in Entertainment
In a project planning and soliciting clients straightforwardly, we can track the relationship between clients and customers.
Sana M.
Verified User in Health, Wellness and Fitness
Service Ticket Management, omnichannel support, service analytics
Arun K.
Verified User in Information Services
import of the data for lengthy application can be made simple
Alternatives
Discussions
Insightly Service has no discussions with answers
SAP Service Cloud has no discussions with answers
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