Compare Infinity Call Tracking and Invoca 
At a Glance
Market Segments
Mid-Market (40.2% of reviews)
Small-Business (39.9% of reviews)
Entry-Level Pricing
£99 per month
No pricing available
Infinity Call Tracking
Star Rating
(119)4.7 out of 5
Market Segments
Mid-Market (40.2% of reviews)
Entry-Level Pricing
£99 per month
Browse all 3 pricing plansInvoca
Star Rating
(919)4.5 out of 5
Market Segments
Small-Business (39.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvocaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Invoca excels in Lead Qualification with a score of 8.2, while Infinity Call Tracking shines with a remarkable score of 9.5, indicating that Infinity provides more effective tools for assessing and qualifying leads.
- Reviewers mention that Infinity Call Tracking offers superior Call Recording capabilities, scoring 9.3 compared to Invoca's 9.0, suggesting that users find Infinity's recording features more reliable and user-friendly.
- G2 users highlight that Infinity Call Tracking has a better Dynamic Number Insertion feature, scoring 9.3 versus Invoca's 8.9, which allows for more effective tracking of marketing campaigns and customer interactions.
- Users on G2 report that Infinity Call Tracking provides a more comprehensive Multi-Channel Call Attribution system, scoring 9.1 compared to Invoca's 8.7, making it easier for businesses to understand the effectiveness of various marketing channels.
- Reviewers say that Infinity Call Tracking's Quality of Support is exceptional, with a score of 9.6, while Invoca's score of 9.1 indicates that users may find more responsive and helpful support with Infinity.
- Users report that Invoca has a slightly lower score in Machine Learning capabilities (8.5) compared to Infinity Call Tracking (7.7), suggesting that Invoca may offer more advanced analytics and insights through its machine learning features.
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Pricing
Entry-Level Pricing
Infinity Call Tracking
Small Business
£99
per month
Starting from..
- Support: 24/7
- Contract Length: Monthly Rolling
Invoca
No pricing availableFree Trial
Infinity Call Tracking
No trial information availableInvoca
Free Trial is available
Ratings
Meets Requirements
8.9
87
8.8
775
Ease of Use
8.7
87
8.4
775
Ease of Setup
8.3
43
8.0
515
Ease of Admin
8.7
48
8.3
519
Quality of Support
9.6
86
9.1
764
Has the product been a good partner in doing business?
9.4
48
9.2
523
Product Direction (% positive)
8.9
83
8.8
762
Features by Category
Call Analytics
9.3
9
9.0
77
7.7
5
8.5
62
8.8
8
8.5
73
9.5
7
8.2
59
Agent Performance Management
Not enough data
8.5
53
8.7
5
8.0
62
Not enough data
8.4
54
Generative AI
Feature Not Available
Feature Not Available
Quality Assurance
Not enough data
9.1
30
Not enough data
8.9
30
Not enough data
8.9
38
Engagement
Not enough data
9.1
33
Not enough data
8.8
37
Not enough data
9.0
35
Performance
Not enough data
8.9
34
Not enough data
9.2
33
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Attribution Modeling
Not enough data
9.4
18
Not enough data
9.2
17
Not enough data
9.2
16
Not enough data
8.8
16
Not enough data
9.3
20
Not enough data
8.9
19
Marketing
Not enough data
9.2
14
Not enough data
9.4
15
Not enough data
9.1
23
Not enough data
8.8
25
Reporting
Not enough data
8.8
24
Not enough data
8.3
21
Not enough data
8.1
23
Generative AI
Feature Not Available
Feature Not Available
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
52
8.8
268
9.1
33
9.2
297
8.7
31
8.5
168
Tracking
9.0
55
8.6
276
9.3
56
8.9
285
9.1
51
8.7
246
Analytics
9.3
58
9.0
310
9.0
36
9.1
285
8.6
46
8.6
286
8.1
20
8.5
127
Call Routing
8.5
26
8.7
225
8.0
15
8.9
166
8.5
22
8.5
136
Administration
8.6
23
8.5
112
9.3
38
9.0
136
9.3
46
9.1
162
Marketing Operations
Not enough data
8.8
25
Not enough data
9.1
34
Not enough data
8.9
28
Not enough data
9.0
35
Not enough data
8.7
25
Not enough data
8.8
22
Campaign Activity
Not enough data
8.8
36
Not enough data
8.5
40
Not enough data
8.4
31
Not enough data
8.9
33
Not enough data
8.8
27
Not enough data
8.6
27
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Infinity Call Tracking and Invoca are categorized as Conversation Intelligence, Inbound Call Tracking, and Speech Analytics
Reviews
Reviewers' Company Size
Infinity Call Tracking
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
12.1%
Marketing and Advertising
9.3%
Automotive
8.4%
Telecommunications
6.5%
Hospital & Health Care
6.5%
Other
57.0%
Marketing and Advertising
27.9%
Hospital & Health Care
8.9%
Financial Services
5.9%
Internet
5.5%
Telecommunications
4.8%
Other
47.0%
Most Helpful Reviews
Infinity Call Tracking
Most Helpful Favorable Review
Laura C.
Verified User in Automotive
The service. Sure, the product is amazing too but the service and support you receive is second to none
Most Helpful Critical Review
Verified User in Security and Investigations
I find the web navigation is not the best
Invoca
Most Helpful Favorable Review
Liza S.
Verified User in Marketing and Advertising
Coming from someone who is not very technical, the ease of which I can set up and manage pay per call campaigns using Invoca is a god-send. The platform is extremely user friendly, and has everything I need to optimize my offers. If ever I find myself with...
Most Helpful Critical Review
Verified User in Construction
Seems to have some problems with too many recycled phone numbers, always a lot of cluttered call data with calls for the wrong business. The UI of the platform is a little clunky and convoluted - too many menu options, and difficult to get to the call...
Laura C.
Verified User in Automotive
The service. Sure, the product is amazing too but the service and support you receive is second to none
Liza S.
Verified User in Marketing and Advertising
Coming from someone who is not very technical, the ease of which I can set up and manage pay per call campaigns using Invoca is a god-send. The platform is extremely user friendly, and has everything I need to optimize my offers. If ever I find myself with...
Verified User in Security and Investigations
I find the web navigation is not the best
Verified User in Construction
Seems to have some problems with too many recycled phone numbers, always a lot of cluttered call data with calls for the wrong business. The UI of the platform is a little clunky and convoluted - too many menu options, and difficult to get to the call...
Alternatives
Discussions
Infinity Call Tracking has no discussions with answers
How do you insure your customers data safety from your employees at invoca ?
2 comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
How granular are call attribution analytics?
2 comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
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