Compare Rootly and incident.io 
- Users report that Rootly excels in "Constant Monitoring" with a score of 9.4, which reviewers mention helps teams stay proactive in incident management, while incident.io scored lower at 8.8, indicating a potential gap in real-time oversight.
- Reviewers mention that Rootly's "Timely Alerts" feature, rated at 9.8, ensures that teams receive immediate notifications, whereas incident.io, with a score of 9.4, may not be as prompt, leading to possible delays in response times.
- G2 users highlight Rootly's superior "Ticket Assignment" functionality, scoring 9.3, which allows for efficient distribution of tasks among team members, while incident.io's score of 8.9 suggests it may lack some advanced features in this area.
- Users on G2 appreciate Rootly's "Standardization" capabilities, rated at 9.7, which help maintain consistency across incident responses, whereas incident.io's score of 9.3 indicates it may not offer the same level of structured processes.
- Reviewers mention that Rootly's "Lifecycle Visualization" feature, with a score of 9.6, provides clear insights into the incident management process, while incident.io's score of 9.3 suggests it may not deliver the same depth of visualization.
- Users say that Rootly's "Quality of Support" is exceptional, scoring 9.9, which reviewers attribute to responsive and helpful customer service, while incident.io, with a score of 9.8, also offers good support but may not match the same level of responsiveness.
- Slack-native incident response
- Smart defaults - industry best practices
- <5 minute onboarding and in-app tutorials
- On-call and alerting
- Slack native incident reponse
- Beautiful status page
Rootly provides best-in-class automation for manual admin work (e.g. creating Slack channels, tracking action items, postmortem timeline). It seamlessly integrates with our entire ecosystem of tools (Jira, Confluence, OpsGenie, Zoom...) making it very easy...
Incident.io have unmatched user experience. Their Slack integration is so intuitive that I didn't need to explain anything to my colleagues before they were full converts. I simply told them to use it and they did. We've only been using incident.io for a...
Actions & follow-ups are two features taking quite some room in incident.io (dedicated tabs in the incident reviews and navbar, nudge to create some after incidents...), but we barely used them. They just don't fit into our current process. During an...
Rootly provides best-in-class automation for manual admin work (e.g. creating Slack channels, tracking action items, postmortem timeline). It seamlessly integrates with our entire ecosystem of tools (Jira, Confluence, OpsGenie, Zoom...) making it very easy...
Incident.io have unmatched user experience. Their Slack integration is so intuitive that I didn't need to explain anything to my colleagues before they were full converts. I simply told them to use it and they did. We've only been using incident.io for a...
Actions & follow-ups are two features taking quite some room in incident.io (dedicated tabs in the incident reviews and navbar, nudge to create some after incidents...), but we barely used them. They just don't fit into our current process. During an...
