Compare IFS assyst and Jira Service Management 
At a Glance
Market Segments
Enterprise (76.9% of reviews)
Mid-Market (40.5% of reviews)
Entry-Level Pricing
No pricing available
0/agent/month
IFS assyst
Star Rating
(14)3.5 out of 5
Market Segments
Enterprise (76.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about IFS assystJira Service Management
Star Rating
(779)4.2 out of 5
Market Segments
Mid-Market (40.5% of reviews)
Entry-Level Pricing
0/agent/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IFS assyst excels in ticket creation user experience with a score of 8.9, while Jira Service Management also performs well but slightly lower in this area. Reviewers mention that the intuitive interface of IFS assyst makes it easier for users to create tickets quickly.
- Reviewers mention that Jira Service Management shines in SLA Management with a score of 8.4, compared to IFS assyst's lower performance. Users on G2 appreciate the robust SLA tracking features in Jira, which help ensure timely responses to customer inquiries.
- Users say that IFS assyst has a strong focus on asset management, scoring 8.5, while Jira Service Management's asset management features are perceived as less comprehensive. Reviewers highlight IFS assyst's ability to manage hardware and software assets effectively, making it a preferred choice for organizations with extensive asset inventories.
- G2 users report that Jira Service Management outperforms IFS assyst in ease of use, with a score of 8.1 compared to IFS's 6.7. Reviewers mention that the user-friendly design of Jira makes it easier for teams to adopt and utilize the software without extensive training.
- Users on G2 highlight that IFS assyst offers superior reporting capabilities, scoring 8.9, while Jira Service Management's reporting features are rated lower at 8.4. Reviewers mention that the detailed analytics and customizable reports in IFS assyst provide valuable insights for decision-making.
- Reviewers mention that Jira Service Management has a more extensive range of integrations, scoring 9.0, compared to IFS assyst's lower score. Users appreciate the flexibility of Jira in connecting with various third-party applications, enhancing its functionality within existing workflows.
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Pricing
Entry-Level Pricing
IFS assyst
No pricing availableJira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
IFS assyst
No trial information availableJira Service Management
Free Trial is available
Ratings
Meets Requirements
7.4
12
8.7
677
Ease of Use
6.7
12
8.1
681
Ease of Setup
7.5
8
7.6
292
Ease of Admin
7.3
8
7.7
282
Quality of Support
6.8
10
8.3
570
Has the product been a good partner in doing business?
7.9
8
8.5
260
Product Direction (% positive)
6.1
12
8.4
651
Features by Category
Ticket and Case Management
Not enough data
9.0
27
Not enough data
9.2
25
Not enough data
8.7
27
Not enough data
8.9
25
Not enough data
8.5
24
Not enough data
8.5
26
Not enough data
9.1
26
Not enough data
8.0
24
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.6
28
Not enough data
8.5
28
Not enough data
7.9
21
Not enough data
7.8
19
Not enough data
7.5
18
Platform
Not enough data
7.7
25
Not enough data
8.2
28
Not enough data
8.3
27
Not enough data
9.0
25
Not enough data
8.4
26
Not enough data
8.2
24
Configuration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Oversight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
74
|
Verified
Not enough data
8.5
68
|
Verified
Not enough data
8.9
80
|
Verified
Service Desk
Not enough data
8.9
87
|
Verified
Not enough data
9.0
86
|
Verified
Not enough data
8.9
87
|
Verified
Management
Not enough data
9.1
63
|
Verified
Not enough data
9.0
58
|
Verified
Not enough data
8.8
59
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.6
51
|
Verified
Functionality
Not enough data
9.1
67
|
Verified
Not enough data
9.0
59
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Monitoring
Not enough data
8.9
73
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
9.1
77
|
Verified
Management Tools
Not enough data
9.0
77
|
Verified
Not enough data
8.9
76
|
Verified
Not enough data
9.2
65
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Incident Management
8.1
6
8.7
219
7.5
6
8.7
226
8.8
7
8.7
236
Not enough data
8.3
192
Not enough data
8.3
189
Reporting
6.7
5
8.4
222
7.1
7
8.4
216
Not enough data
7.9
147
Access & Usability
Not enough data
7.8
143
7.8
6
8.5
191
7.8
6
8.4
154
Not enough data
8.3
150
Analysis
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
IFS assyst and Jira Service Management are categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Unique Categories
IFS assyst is categorized as IT Asset Management, SaaS Operations Management, Software Asset Management Tools, and Enterprise IT Management
Jira Service Management is categorized as IT Alerting and Help Desk
Reviews
Reviewers' Company Size
IFS assyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
35.7%
Retail
14.3%
Banking
14.3%
Textiles
7.1%
Pharmaceuticals
7.1%
Other
21.4%
Information Technology and Services
30.5%
Computer Software
16.2%
Internet
5.6%
Financial Services
4.5%
Telecommunications
3.7%
Other
39.5%
Most Helpful Reviews
IFS assyst
Most Helpful Favorable Review
Lauren F.
Verified User in Banking
I like how the dashboard is easily customizable and creating reports to keep reference on the dashboard is nice as well. I also like the FAQ / Knowledge Bank are for users to browse.
Most Helpful Critical Review
Verified User in Pharmaceuticals
Clunky and old style interface. Needs tighter and better integraMation with endpoint management systems.
Jira Service Management
Most Helpful Favorable Review
TINCY G.
Verified User in Information Technology and Services
The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...
Most Helpful Critical Review
Marc W.
Verified User in Marketing and Advertising
For multiple users, it's difficult. Especially if you're using a Google Apps account. Only users from your main domain can log on, making task management difficult if you have multiple different accounts.
Lauren F.
Verified User in Banking
I like how the dashboard is easily customizable and creating reports to keep reference on the dashboard is nice as well. I also like the FAQ / Knowledge Bank are for users to browse.
TINCY G.
Verified User in Information Technology and Services
The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...
Verified User in Pharmaceuticals
Clunky and old style interface. Needs tighter and better integraMation with endpoint management systems.
Marc W.
Verified User in Marketing and Advertising
For multiple users, it's difficult. Especially if you're using a Google Apps account. Only users from your main domain can log on, making task management difficult if you have multiple different accounts.
Alternatives
Discussions
IFS assyst has no discussions with answers
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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