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Compare IBM Maximo IT and Jira Service Management 
At a Glance
Market Segments
Small-Business (33.3% of reviews)
Mid-Market (40.5% of reviews)
Entry-Level Pricing
$315.00
0/agent/month
IBM Maximo IT
Star Rating
(16)4.1 out of 5
Market Segments
Small-Business (33.3% of reviews)
Entry-Level Pricing
$315.00
Browse all 4 pricing plansJira Service Management
Star Rating
(779)4.2 out of 5
Market Segments
Mid-Market (40.5% of reviews)
Entry-Level Pricing
0/agent/month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM Maximo IT excels in Asset Management with a score of 9.6, highlighting its robust capabilities in tracking and managing assets effectively, while Jira Service Management scores 8.5 in this area, indicating a less comprehensive approach.
- Reviewers mention that IBM Maximo IT offers superior Knowledge Base integration with a score of 9.7, which allows for seamless access to information during ticket resolution, compared to Jira's score of 8.3, where users feel the integration could be improved.
- G2 users indicate that IBM Maximo IT's Incident Management features, particularly in Automate Ticket Routing (9.4) and Ticket Notifications (8.9), provide a more streamlined experience than Jira Service Management, which scores 8.7 in both areas, suggesting a need for enhancement in automation capabilities.
- Users on G2 highlight that IBM Maximo IT's Reporting features, especially in Dashboards (9.2) and Time Tracking (9.4), are more user-friendly and visually appealing compared to Jira's scores of 8.4 in both categories, where users find the reporting tools less intuitive.
- Reviewers say that IBM Maximo IT shines in Self Service options with a score of 9.4, allowing users to resolve issues independently, while Jira Service Management's score of 8.5 indicates that its self-service capabilities could be more robust.
- Users report that IBM Maximo IT's Mobile User Support is rated at 8.9, providing a better mobile experience for users on the go, whereas Jira Service Management's score of 7.8 suggests that its mobile functionality may not meet all user needs effectively.
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Pricing
Entry-Level Pricing
IBM Maximo IT
Concurrent users
$315.00
Starting at 315.00 per month per Concurrent user
- Full-featured service management solution
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
IBM Maximo IT
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.7
13
8.7
677
Ease of Use
8.3
14
8.1
681
Ease of Setup
Not enough data
7.6
292
Ease of Admin
Not enough data
7.7
282
Quality of Support
8.5
12
8.3
570
Has the product been a good partner in doing business?
Not enough data
8.5
260
Product Direction (% positive)
9.1
13
8.4
651
Features by Category
Ticket and Case Management
Not enough data
9.0
27
Not enough data
9.2
25
Not enough data
8.7
27
Not enough data
8.9
25
Not enough data
8.5
24
Not enough data
8.5
26
Not enough data
9.1
26
Not enough data
8.0
24
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication Channels
Not enough data
8.6
28
Not enough data
8.5
28
Not enough data
7.9
21
Not enough data
7.8
19
Not enough data
7.5
18
Platform
Not enough data
7.7
25
Not enough data
8.2
28
Not enough data
8.3
27
Not enough data
9.0
25
Not enough data
8.4
26
Not enough data
8.2
24
Administration
8.7
9
9.0
74
|
Verified
9.6
9
8.5
68
|
Verified
9.0
8
8.9
80
|
Verified
Service Desk
9.1
9
8.9
87
|
Verified
9.1
9
9.0
86
|
Verified
9.1
9
8.9
87
|
Verified
Management
9.0
8
9.1
63
|
Verified
9.0
8
9.0
58
|
Verified
8.8
8
8.8
59
|
Verified
9.4
8
8.8
55
|
Verified
8.8
8
8.6
51
|
Verified
Functionality
9.2
8
9.1
67
|
Verified
9.0
8
9.0
59
9.2
8
8.8
64
|
Verified
8.5
8
8.9
63
|
Verified
Monitoring
Not enough data
8.9
73
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
9.1
77
|
Verified
Management Tools
Not enough data
9.0
77
|
Verified
Not enough data
8.9
76
|
Verified
Not enough data
9.2
65
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Incident Management
9.4
6
8.7
219
8.9
6
8.7
226
8.9
6
8.7
236
9.7
6
8.3
192
9.7
6
8.3
189
Reporting
9.2
6
8.4
222
9.4
6
8.4
216
9.4
6
7.9
147
Access & Usability
8.9
6
7.8
143
9.4
6
8.5
191
9.4
6
8.4
154
9.2
6
8.3
150
Categories
Categories
Shared Categories
IBM Maximo IT and Jira Service Management are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
IBM Maximo IT has no unique categories
Reviews
Reviewers' Company Size
IBM Maximo IT
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
20.0%
Telecommunications
6.7%
Staffing and Recruiting
6.7%
Internet
6.7%
Other
26.7%
Information Technology and Services
30.5%
Computer Software
16.2%
Internet
5.6%
Financial Services
4.5%
Telecommunications
3.7%
Other
39.5%
Most Helpful Reviews
IBM Maximo IT
Most Helpful Favorable Review
Raniere L.
Verified User in Information Technology and Services
It enhances our day, to day productivity anf surpasses our solution. We havent encountered any issues.
Most Helpful Critical Review
Abdullah K.
Verified User in Information Technology and Services
Old school, not an ESM, Reporting is not good.
Jira Service Management
Most Helpful Favorable Review
Sushant D.
Verified User in Information Technology and Services
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
Most Helpful Critical Review
Elizabeth B.
Verified User in Computer Software
It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.
Raniere L.
Verified User in Information Technology and Services
It enhances our day, to day productivity anf surpasses our solution. We havent encountered any issues.
Sushant D.
Verified User in Information Technology and Services
Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...
Abdullah K.
Verified User in Information Technology and Services
Old school, not an ESM, Reporting is not good.
Elizabeth B.
Verified User in Computer Software
It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.
Alternatives
Discussions
IBM Maximo IT has no discussions with answers
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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