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At a Glance
Market Segments
Mid-Market (41.0% of reviews)
Mid-Market (42.3% of reviews)
Entry-Level Pricing
Starting at $18.00
$0.00
IBM Instana
Star Rating
(435)4.4 out of 5
Market Segments
Mid-Market (41.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $18.00
Free Trial is available
Browse all 2 pricing plansNew Relic
Star Rating
(580)4.4 out of 5
Market Segments
Mid-Market (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both IBM Instana and New Relic have a strong star rating of 4.4, indicating a solid overall satisfaction among users. However, reviewers mention that New Relic's user interface is more intuitive, making it easier for new users to navigate.
- Reviewers mention that IBM Instana excels in security and compliance monitoring, scoring 9.4, while New Relic scored 8.8 in the same category. Users say that Instana's robust security features provide peace of mind for organizations handling sensitive data.
- Users on G2 report that New Relic outperforms IBM Instana in artificial intelligence capabilities, with a score of 9.8 compared to Instana's 8.7. Reviewers highlight New Relic's advanced AI-driven insights that help in proactive issue resolution.
- Reviewers mention that IBM Instana shines in real-time monitoring, particularly for cloud infrastructure, scoring 8.7, while New Relic scored 9.0. Users say that Instana's real-time alerts are particularly effective in identifying performance issues quickly.
- Users say that New Relic offers a more comprehensive dashboard and visualization experience, scoring 9.0 compared to Instana's 8.5. Reviewers highlight the customizable dashboards in New Relic that allow for better data representation and analysis.
- G2 users report that both products are competitive in ease of setup, with IBM Instana scoring 8.8 and New Relic at 8.6. However, users mention that Instana's setup process is slightly more streamlined, making it easier for teams to get started quickly.
Pricing
Entry-Level Pricing
IBM Instana
Essentials
Starting at $18.00
Automatic discovery, mapping and monitoring of Infrastructure
- Includes All Infrastructure Monitoring Features
- Includes End User Monitoring
- Includes Unbounded Analytics
New Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
Free Trial
IBM Instana
Free Trial is available
New Relic
Free Trial is available
Ratings
Meets Requirements
8.6
345
8.9
494
Ease of Use
8.6
358
8.4
500
Ease of Setup
8.9
196
8.7
283
Ease of Admin
8.4
128
8.5
197
Quality of Support
8.6
310
8.6
436
Has the product been a good partner in doing business?
8.5
128
8.5
189
Product Direction (% positive)
8.4
331
8.6
493
Features by Category
Functionality
9.2
20
Not enough data
9.4
20
Not enough data
9.3
20
Not enough data
9.2
19
Not enough data
9.3
19
Not enough data
8.8
18
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
9.5
22
Not enough data
9.0
20
Not enough data
9.0
21
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
9.2
8
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.9
9
Management
Not enough data
8.9
19
Not enough data
9.0
21
Not enough data
8.3
19
Performance
Not enough data
9.5
21
Not enough data
9.5
22
Not enough data
9.5
22
Not enough data
9.6
20
Functionality
9.4
13
Not enough data
8.8
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
8.8
12
Not enough data
8.5
13
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
131
8.9
89
8.4
121
8.7
92
8.9
129
8.9
87
8.7
133
9.1
90
9.7
6
8.9
22
Administration
8.6
126
8.6
86
8.7
104
8.6
82
8.5
100
8.5
78
9.4
6
8.8
21
Analysis
8.5
114
8.8
88
8.5
131
9.3
91
8.3
99
7.9
79
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
8.0
19
Not enough data
8.0
19
Not enough data
8.2
19
Not enough data
8.2
19
AI Automation - Cloud Infrastructure Monitoring
Not enough data
8.2
18
Not enough data
8.1
18
Monitoring
Not enough data
9.5
73
Not enough data
9.4
72
Not enough data
9.1
59
Not enough data
7.9
18
Management Tools
Not enough data
8.7
56
Not enough data
9.2
62
Not enough data
8.9
61
Generative AI
Not enough data
7.9
29
Not enough data
8.0
30
Agentic AI - Incident Management
Not enough data
8.4
16
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.0
16
Not enough data
8.5
16
Not enough data
8.4
16
Functionality
8.7
27
9.8
11
8.4
25
10.0
10
9.0
34
9.8
14
Issue Resolution
9.1
34
9.3
14
8.9
32
9.5
14
8.7
33
9.6
12
Management
9.0
33
9.6
15
8.9
33
9.7
15
8.7
30
9.4
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
7.3
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
Monitoring and Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Hardware Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
9.7
6
9.3
100
9.2
6
9.2
102
8.6
6
9.0
99
Monitoring and Management
7.8
6
8.8
94
7.2
6
9.0
98
8.1
6
9.2
101
Agentic AI - Log Monitoring
Not enough data
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.4
34
Not enough data
8.3
34
Not enough data
8.5
34
Not enough data
8.4
35
Visibility
Not enough data
9.2
94
Not enough data
9.2
91
Not enough data
9.0
91
Monitoring and Management
Not enough data
8.8
87
Not enough data
8.4
85
Not enough data
8.7
88
Not enough data
8.9
91
Not enough data
8.9
89
Not enough data
8.9
87
Cloud environment support
Not enough data
8.9
77
Not enough data
8.4
73
Agentic AI - Server Monitoring
Not enough data
8.4
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
8.4
17
Not enough data
8.4
19
Not enough data
8.6
18
Not enough data
8.6
17
Functionality
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Management
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
Not enough data
9.1
68
Not enough data
9.0
63
Not enough data
8.5
63
Not enough data
8.7
61
Analysis
Not enough data
9.1
63
Not enough data
9.1
65
Not enough data
9.2
69
Not enough data
9.1
69
Not enough data
9.4
70
Not enough data
8.9
64
Visualization
Not enough data
9.5
73
Not enough data
9.1
66
Agentic AI - Log Analysis
Not enough data
8.8
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.8
24
Not enough data
8.8
24
Monitoring
8.5
165
8.9
164
8.6
176
9.0
168
8.9
175
9.2
168
7.6
124
7.8
138
8.5
158
8.8
153
Response
8.5
170
9.1
170
8.4
166
8.9
164
8.1
155
8.6
155
Agentic AI - Application Performance Monitoring (APM)
7.0
10
8.5
54
8.0
10
8.7
54
7.3
10
8.6
55
7.3
10
8.5
53
7.4
11
8.3
53
Performance
8.3
139
8.6
152
8.4
154
8.5
144
Functionality
8.1
133
8.8
151
8.4
128
8.5
145
8.2
130
8.2
140
8.5
149
8.8
151
Alerts management
8.1
40
8.4
34
8.1
44
8.3
35
8.4
56
9.0
36
Monitoring
8.3
56
8.6
36
8.8
61
9.4
36
8.2
56
8.7
36
8.9
55
9.1
36
Automation
7.9
35
8.1
35
7.9
37
8.4
36
Analysis
8.2
54
8.5
35
8.1
45
8.6
36
8.6
60
9.0
36
8.5
41
8.4
35
Issue Resolution
8.5
52
8.3
36
7.6
44
8.2
36
8.2
46
8.8
36
Generative AI
8.7
10
7.3
37
Agentic AI - IT Alerting
8.3
5
7.9
19
8.3
5
8.0
19
8.3
5
7.9
19
8.0
5
7.9
19
8.3
5
7.8
19
8.0
5
8.0
19
8.3
5
8.1
19
Telemetry Collection & Ingestion - Observability
Not enough data
9.2
16
Not enough data
9.4
16
Agentic AI - Observability Software
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.9
15
Not enough data
9.0
15
Visualization & Dashboards - Observability
Not enough data
9.4
16
Not enough data
9.0
16
Not enough data
9.2
16
Correlation & Root Cause Analysis - Observability
Not enough data
9.2
16
Not enough data
9.4
16
Not enough data
9.3
16
Scalability & Ecosystem Integration - Observability
Not enough data
8.9
16
Not enough data
8.8
16
AI Features - Observability
Not enough data
8.2
16
Not enough data
8.5
16
Not enough data
9.0
16
Response
8.8
7
Not enough data
8.6
7
Not enough data
7.9
7
Not enough data
8.3
6
Not enough data
Records
8.9
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
Management
9.4
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
8.3
5
Not enough data
8.3
5
Not enough data
Categories
Categories
Shared Categories
IBM Instana and New Relic are categorized as Observability Software, AIOps Platforms, Cloud Infrastructure Monitoring, IT Alerting, Container Monitoring, Application Performance Monitoring (APM), Log Monitoring, Digital Experience Monitoring (DEM), and Server Monitoring
Unique Categories
IBM Instana is categorized as Enterprise Monitoring, Hardware Monitoring, Database Monitoring, Website Monitoring, and Incident Response
New Relic is categorized as Log Analysis and Incident Management
Reviews
Reviewers' Company Size
IBM Instana
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.8%
Computer Software
10.6%
Telecommunications
6.3%
Financial Services
6.3%
Retail
5.5%
Other
51.6%
Information Technology and Services
25.1%
Computer Software
17.9%
Financial Services
8.6%
Internet
7.9%
Retail
2.3%
Other
38.2%
Alternatives
Discussions
why use instana over another platform?
2 Comments
OG
If you compare those 2 only the price matters. Instana does not have the feature set of DataDog in any category.Read more
Is there a chatbot available?
2 Comments
OG
Best join a webinar or customer demo to learn more about it. It took me also a while to understand all the bits and pieces. Since IBM was acquired by IBM,...Read more
What is Instana?
1 Comment
SB
Hi,
Instana is a leading Enterprise Observability Platform, powered by automated Application Performance Monitoring. It discovers and maps all services,...Read more
What is full stack visibility?
2 Comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
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