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Compare HubSpot Service Hub and elevio by Dixa 
Featured Products
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$0.00 Per Month
$119 Month
HubSpot Service Hub
Star Rating
(2,883)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing planselevio by Dixa
Star Rating
(15)4.9 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$119 Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to elevio by Dixa. Users appreciate the comprehensive features that streamline client management and enhance communication.
- Users say that elevio by Dixa stands out for its ease of use, with many praising the intuitive interface that allows for quick article creation and sharing among team members. This simplicity is particularly beneficial for small businesses with limited technical resources.
- Reviewers mention that HubSpot Service Hub's automation tools are a game-changer, saving users hours each week by efficiently routing tickets and automating follow-up emails. This feature significantly reduces manual workload, making it a favorite among users who prioritize efficiency.
- According to verified reviews, elevio by Dixa offers impressive support and onboarding experiences, with users highlighting the agile assistance they received during setup. The ability to integrate the elevio Assistant with minimal coding is particularly valued by those with fewer developer resources.
- G2 reviewers note that while HubSpot Service Hub has a robust knowledge base, elevio by Dixa's focus on self-service capabilities allows a portion of visitors to find answers independently, enhancing the overall digital experience for users.
- Users express that HubSpot Service Hub is particularly strong in reporting and analytics, providing valuable insights that help businesses track performance and improve customer interactions, which is essential for data-driven decision-making.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
elevio by Dixa
Regular
$119
Month
*Billed annually or $149 month-to-month
- 5 Team Members
- Everything in Starter plus:
- Help Desk Integrations
Free Trial
HubSpot Service Hub
Free Trial is available
elevio by Dixa
Free Trial is available
Ratings
Meets Requirements
8.5
2,120
9.1
9
Ease of Use
8.6
2,312
9.4
9
Ease of Setup
8.3
1,323
8.9
6
Ease of Admin
8.5
915
9.5
7
Quality of Support
8.8
1,948
9.3
9
Has the product been a good partner in doing business?
8.8
903
9.3
7
Product Direction (% positive)
8.7
1,988
10.0
9
Features by Category
Ticket and Case Management
8.5
771
|
Verified
Not enough data
8.4
770
|
Verified
Not enough data
8.4
777
|
Verified
Not enough data
8.2
706
|
Verified
Not enough data
7.8
483
Not enough data
8.2
708
|
Verified
Not enough data
8.4
717
Not enough data
8.7
740
|
Verified
Not enough data
Generative AI
7.4
97
Not enough data
7.4
96
Not enough data
Agentic AI - Help Desk
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Not enough data
Communication Channels
8.1
505
Not enough data
8.5
718
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
448
Not enough data
7.7
465
Not enough data
Platform
7.4
513
Not enough data
8.1
625
|
Verified
Not enough data
8.4
668
|
Verified
Not enough data
8.3
625
|
Verified
Not enough data
8.3
720
|
Verified
Not enough data
8.5
742
|
Verified
Not enough data
Customer Information
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Not enough data
Predictions
7.5
458
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Not enough data
Platform
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
664
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Not enough data
Generative AI
7.7
121
Not enough data
7.8
118
Not enough data
Agentic AI - Customer Success
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Not enough data
Responses
9.1
16
Not enough data
8.6
16
Not enough data
9.0
16
Not enough data
Automation - AI Agents
8.5
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.8
16
Not enough data
Platform
8.1
16
Not enough data
8.8
16
Not enough data
8.8
16
Not enough data
Autonomy - AI Agents
8.9
16
Not enough data
8.5
16
Not enough data
8.3
16
Not enough data
8.5
16
Not enough data
Generative AI
8.8
17
Not enough data
9.0
17
Not enough data
Conversational Platform
8.3
805
Not enough data
8.0
608
Not enough data
8.1
355
Not enough data
8.2
548
Not enough data
Support Automation
8.2
633
Not enough data
8.1
397
Not enough data
8.2
609
Not enough data
8.1
566
Not enough data
Generative AI
7.4
264
Not enough data
7.5
261
Not enough data
Generative AI
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Not enough data
Communication
8.6
426
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
8.7
390
|
Verified
Not enough data
8.6
338
Not enough data
8.1
266
Not enough data
Internal Use
8.1
625
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.4
342
|
Verified
Not enough data
8.6
423
Not enough data
8.8
413
|
Verified
Not enough data
8.7
401
|
Verified
Not enough data
Generative AI
7.6
187
Not enough data
Self-Service Experience
8.6
656
9.8
9
8.6
629
10.0
9
7.7
86
Not enough data
7.9
417
Not enough data
8.3
452
Not enough data
Self-Service Platform
8.3
438
Not enough data
8.5
454
Not enough data
7.7
361
Not enough data
8.3
430
Not enough data
Agentic AI - Customer Self-Service
8.4
33
Not enough data
8.4
33
Not enough data
8.3
33
Not enough data
8.4
33
Not enough data
8.7
33
Not enough data
8.9
32
Not enough data
8.5
32
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
80
Not enough data
7.4
81
Not enough data
Survey Management
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Not enough data
Process Management
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
Not enough data
System Management
8.9
252
|
Verified
Not enough data
8.8
243
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and elevio by Dixa are categorized as Customer Self-Service
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Success, Live Chat, Help Desk, Enterprise Feedback Management, and Digital Customer Service Platforms
elevio by Dixa has no unique categories
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
elevio by Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.4%
Other
56.7%
Internet
21.4%
Information Technology and Services
14.3%
Computer Software
14.3%
Medical Devices
7.1%
Marketing and Advertising
7.1%
Other
35.7%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
elevio by Dixa has no discussions with answers
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