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At a Glance
Market Segments
Small-Business (59.6% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free 3 Users
HubSpot Service Hub
Star Rating
(2,881)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansOnceHub
Star Rating
(55)4.4 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Users
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that OnceHub excels in its "Confirmations & Reminders" feature, scoring a remarkable 9.6, which reviewers mention significantly enhances their scheduling efficiency compared to HubSpot Service Hub's lower score of 8.5 in the same area.
- Reviewers mention that HubSpot Service Hub offers superior "Ticket Collaboration" capabilities, with a score of 8.4, which users say allows for better teamwork and communication on customer issues than OnceHub's score of 8.4.
- G2 users highlight OnceHub's "Ease of Setup" with a score of 8.0, stating that it provides a more straightforward onboarding experience than HubSpot Service Hub, which has a slightly higher score of 8.3 but is perceived as more complex by some users.
- Users on G2 report that HubSpot Service Hub's "Quality of Support" is rated at 8.8, with reviewers mentioning that the responsiveness and helpfulness of the support team are superior to OnceHub's score of 9.0, which some users feel does not reflect their experiences.
- Reviewers mention that OnceHub's "Customization" options, scoring 8.1, allow for a more tailored user experience, while HubSpot Service Hub's customization features are perceived as less flexible, leading to a score of 8.3.
- Users say that HubSpot Service Hub's "Integrations" score of 8.4 is a strong point, with reviewers highlighting its compatibility with various platforms, while OnceHub's integration capabilities, scoring 7.8, are seen as more limited in comparison.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
OnceHub
Starter
Free
3 Users
Ideal for individuals and small teams
- Unlimited meetings and event types
- One-on-one meetings, panel meetings, group sessions, and session packages
- Pooled team availability and advanced meeting distribution options
Free Trial
HubSpot Service Hub
Free Trial is available
OnceHub
Free Trial is available
Ratings
Meets Requirements
8.5
2,119
9.2
40
Ease of Use
8.6
2,311
8.7
41
Ease of Setup
8.3
1,322
8.2
22
Ease of Admin
8.5
915
8.7
21
Quality of Support
8.8
1,947
9.1
30
Has the product been a good partner in doing business?
8.8
903
9.5
19
Product Direction (% positive)
8.7
1,987
6.7
39
Features by Category
Ticket and Case Management
8.5
771
|
Verified
Not enough data
8.4
769
|
Verified
Not enough data
8.4
776
|
Verified
Not enough data
8.2
706
|
Verified
Not enough data
7.8
483
Not enough data
8.2
707
|
Verified
Not enough data
8.4
717
Not enough data
8.7
740
|
Verified
Not enough data
Generative AI
7.4
96
Not enough data
7.4
96
Not enough data
Agentic AI - Help Desk
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Not enough data
Communication Channels
8.1
505
Not enough data
8.5
718
|
Verified
Not enough data
8.3
642
|
Verified
Not enough data
7.8
448
Not enough data
7.7
465
Not enough data
Platform
7.4
513
Not enough data
8.1
625
|
Verified
Not enough data
8.4
668
|
Verified
Not enough data
8.3
625
|
Verified
Not enough data
8.3
720
|
Verified
Not enough data
8.5
742
|
Verified
Not enough data
Customer Information
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Not enough data
Predictions
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Not enough data
Platform
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
664
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Not enough data
Generative AI
7.7
121
Not enough data
7.8
118
Not enough data
Agentic AI - Customer Success
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Not enough data
Responses
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
Automation - AI Agents
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Not enough data
Platform
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
Autonomy - AI Agents
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Not enough data
Generative AI
8.9
18
Not enough data
9.1
18
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Matching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Routing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
806
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Not enough data
Support Automation
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Not enough data
Generative AI
7.4
265
Not enough data
7.5
262
Not enough data
Notifications
Not enough data
9.7
10
Not enough data
9.8
8
Not enough data
9.8
9
Settings
Not enough data
9.4
9
Not enough data
9.7
10
Not enough data
9.7
10
Personalization
Not enough data
8.9
6
Not enough data
9.0
10
Integrations
Not enough data
8.3
8
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
9.6
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Branding & Customizatio
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Not enough data
Automatic Rules & Configurations
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Not enough data
Communication
8.6
426
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
8.7
390
|
Verified
Not enough data
8.6
338
Not enough data
8.1
266
Not enough data
Internal Use
8.1
625
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.4
342
|
Verified
Not enough data
8.6
423
Not enough data
8.8
413
|
Verified
Not enough data
8.7
401
|
Verified
Not enough data
Generative AI
7.6
188
Not enough data
Self-Service Experience
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Not enough data
Self-Service Platform
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Not enough data
Agentic AI - Customer Self-Service
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
79
Not enough data
7.3
80
Not enough data
Survey Management
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Not enough data
Process Management
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
Not enough data
System Management
8.9
251
|
Verified
Not enough data
8.8
242
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and OnceHub share no categories
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Success, Live Chat, Help Desk, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
OnceHub is categorized as Business Scheduling, Lead-to-Account Matching and Routing, Online Form Builder, Chatbots, Google Workspace for Sales, Employee Engagement, and Online Appointment Scheduling
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OnceHub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.4%
Other
56.7%
Computer Software
13.2%
Marketing and Advertising
11.3%
Information Technology and Services
9.4%
Health, Wellness and Fitness
9.4%
Professional Training & Coaching
5.7%
Other
50.9%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
Are there any limitations on usage?
2 Comments
KJ
Free usage has a 25 person limit for booking round-robin calls. And you can only add a single calendar to the account.Read more
How does the free 14-day trial work?
1 Comment
Official Response from OnceHub
The trial is fully functional and comes with unlimited user licenses and all third-party integrations.Read more
Who needs a user license?
1 Comment
Official Response from OnceHub
A user license is required for every user with access to ScheduleOnce. Customers or anyone who makes bookings do not require a license.Read more
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