Compare Hotjar | by Contentsquare and Maze 
At a Glance
Market Segments
Small-Business (53.2% of reviews)
Mid-Market (45.1% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Free
Hotjar | by Contentsquare
Star Rating
(308)4.3 out of 5
Market Segments
Small-Business (53.2% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansMaze
Star Rating
(103)4.5 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hotjar excels in its Session Replay feature, with a rating of 9.3, allowing for detailed analysis of user interactions, while Maze's session replay capabilities are rated lower at 9.0, indicating a slight edge for Hotjar in this area.
- Reviewers mention that Maze offers superior Ease of Setup with a score of 9.5 compared to Hotjar's 8.9, making it a more user-friendly option for teams looking to get started quickly.
- G2 users highlight Hotjar's robust Heat Maps feature, rated at 9.3, which provides valuable insights into user behavior, whereas Maze does not emphasize this feature as strongly, leading to a less comprehensive analysis of user engagement.
- Users on G2 report that Maze shines in Video Interview capabilities, although it received a lower score of 6.7, indicating that while it has potential, it may not meet all user expectations compared to Hotjar's consistent performance across user response methods.
- Reviewers mention that Hotjar's Custom Reports and Dashboards feature is rated at 9.4, providing users with tailored insights, while Maze's similar functionality is rated lower at 8.7, suggesting that Hotjar may offer a more flexible reporting experience.
- Users say that Hotjar's Feedback Collection feature is highly rated at 9.4, making it easier for businesses to gather user insights, while Maze's feedback mechanisms, although effective, do not match the same level of user satisfaction.
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Pricing
Entry-Level Pricing
Hotjar | by Contentsquare
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Maze
Free
Free
For individuals looking to kickstart usability testing, at no cost.
- 1 study per month
- 5 seats
- Pay-per use panel credits
Free Trial
Hotjar | by Contentsquare
Free Trial is available
Maze
Free Trial is available
Ratings
Meets Requirements
8.7
241
8.2
71
Ease of Use
8.9
243
9.0
71
Ease of Setup
9.0
105
9.4
30
Ease of Admin
8.9
103
9.1
27
Quality of Support
8.6
166
8.7
60
Has the product been a good partner in doing business?
8.7
90
9.2
22
Product Direction (% positive)
8.2
236
8.6
58
Features by Category
Metrics
8.6
18
Not enough data
9.2
20
Not enough data
9.0
17
Not enough data
9.0
17
Not enough data
8.7
14
Not enough data
8.8
13
Not enough data
9.1
11
Not enough data
9.2
14
Not enough data
9.0
19
Not enough data
Reporting
Feature Not Available
Not enough data
9.5
13
Not enough data
Feature Not Available
Not enough data
8.1
14
Not enough data
8.8
13
Not enough data
8.8
11
Not enough data
9.2
15
Not enough data
Other
8.2
18
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Administration
8.3
65
Not enough data
Feature Not Available
Not enough data
8.9
134
Not enough data
8.9
134
Not enough data
User Response Methods
8.8
44
|
Verified
8.4
51
8.8
38
|
Verified
7.8
15
8.8
13
6.7
7
8.8
23
Feature Not Available
8.2
28
|
Verified
8.5
47
Participant Selection
Feature Not Available
7.7
32
Feature Not Available
Feature Not Available
8.5
34
|
Verified
7.4
7
9.1
13
6.7
26
Insights
8.8
49
|
Verified
8.2
52
8.6
36
|
Verified
8.2
42
8.4
37
|
Verified
7.7
39
Generative AI
Feature Not Available
7.2
6
User Behavior
9.0
62
|
Verified
Not enough data
8.5
40
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.4
42
|
Verified
Not enough data
A/B Testing
9.1
29
|
Verified
Not enough data
8.8
30
Not enough data
8.8
40
|
Verified
Not enough data
8.8
28
|
Verified
Not enough data
Visitor Information
7.4
38
|
Verified
Not enough data
8.6
33
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Analytics
8.1
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Feature Not Available
Not enough data
Administration
8.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
Generative AI
Feature Not Available
Not enough data
Experience
9.1
9
Not enough data
9.3
9
Not enough data
9.1
9
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
8
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Feedback Management
Feature Not Available
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
9.3
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Survey Management
Not enough data
9.8
9
Not enough data
8.6
7
Not enough data
9.4
9
Not enough data
8.1
9
Process Management
Not enough data
9.2
8
Not enough data
Feature Not Available
Not enough data
9.6
8
Not enough data
Feature Not Available
System Management
Not enough data
9.3
9
Not enough data
Feature Not Available
Analysis
8.5
109
Not enough data
8.1
89
Not enough data
8.6
103
Not enough data
8.0
96
Not enough data
8.9
119
Not enough data
Reporting
9.3
146
Not enough data
9.0
139
Not enough data
8.6
120
Not enough data
7.8
101
Not enough data
Categories
Categories
Shared Categories
Hotjar | by Contentsquare and Maze are categorized as User Research
Unique Categories
Hotjar | by Contentsquare is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), Product Analytics, Session Replay, Heatmap Tools, Software Testing, Survey, Digital Analytics, and E-Commerce Analytics
Maze is categorized as Enterprise Feedback Management and User Research Repositories
Reviews
Reviewers' Company Size
Hotjar | by Contentsquare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Maze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.3%
Computer Software
15.3%
Information Technology and Services
11.2%
Internet
10.2%
Retail
5.1%
Other
42.0%
Computer Software
14.7%
Financial Services
10.8%
Information Technology and Services
9.8%
Design
8.8%
Retail
3.9%
Other
52.0%
Most Helpful Reviews
Hotjar | by Contentsquare
Most Helpful Favorable Review
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
Most Helpful Critical Review
Verified User in Higher Education
I don't really feel very confident to use a tool for this I really prefer using a javascript on my own and track by myself
Maze
Most Helpful Favorable Review
Verified User in Computer Software
I am loving the new clips section. So great to see what users are saying + doing!
Most Helpful Critical Review
Verified User in Online Media
Performances are terrible. My 2019 MacBook pro starts spinning the fans instantly when I launch it. The app is super sluggish and often restarts for no apparent reason, even tho its browser based. The reports are great on paper, but they don't work for...
Polly H.
Verified User in Marketing and Advertising
Hotjar has many different features within one suite which is great. There's nothing worse than trying to triangulate data from ten different tracking sources. Integration is really easy and funnels are easy to set up. This is a great tool for anyone new...
Verified User in Computer Software
I am loving the new clips section. So great to see what users are saying + doing!
Verified User in Higher Education
I don't really feel very confident to use a tool for this I really prefer using a javascript on my own and track by myself
Verified User in Online Media
Performances are terrible. My 2019 MacBook pro starts spinning the fans instantly when I launch it. The app is super sluggish and often restarts for no apparent reason, even tho its browser based. The reports are great on paper, but they don't work for...
Discussions
Is there a python/Node.js API Client for hotjar?
1 comment
AG
Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself...Read more
How is Hotjar different from Google Analytics?
1 comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
What is Maze software?
1 comment
SJ
Maze is a software built to conduct unmoderated usability tests, with the possibility of including different types of questions beyond the usability test...Read more
Maze has no more discussions with answers
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