G2 reviewers report that Hostaway excels in overall user satisfaction, boasting a significantly higher G2 Score compared to OwnerRez. Users appreciate Hostaway's user-friendly platform and excellent customer support, which contribute to a smoother management experience.
According to verified reviews, OwnerRez shines in its ease of use and customer service. Users have praised the software for its intuitive interface and the responsiveness of the support team, highlighting that they are available at all hours, which is crucial for property management.
Users say that Hostaway's all-in-one features make managing rentals easy and efficient. Reviewers have noted the platform's comprehensive capabilities, which streamline various tasks, making it a preferred choice for many property managers.
Reviewers mention that while OwnerRez has a smaller user base, it receives high marks for its quality of support and product direction. Users feel that the company is a strong partner in their business, with many expressing confidence in the software's future development.
According to recent feedback, Hostaway's customer service stands out, with users sharing positive experiences about the support team’s patience and effectiveness in resolving issues. This level of service is a key differentiator for many users when choosing a property management solution.
G2 reviewers highlight that OwnerRez, despite its lower overall score, offers a highly customizable experience that some users find beneficial. However, the initial setup can seem daunting, which may deter potential users who prefer a more straightforward onboarding process.
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