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Compare Higher Logic Vanilla and Verint Community (formerly Telligent) 
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At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Enterprise (42.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Higher Logic Vanilla
Star Rating
(98)4.3 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Higher Logic VanillaVerint Community (formerly Telligent)
Star Rating
(14)4.4 out of 5
Market Segments
Enterprise (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Community (formerly Telligent)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Higher Logic Vanilla excels in its Quality of Support, scoring 9.2, which reviewers mention as a significant advantage, especially for mid-market companies needing responsive assistance.
- Reviewers mention that Verint Community shines in Customer Engagement, with a score of 8.3, highlighting its effective tools for fostering interaction and participation among community members.
- G2 users note that Higher Logic Vanilla offers a superior Knowledge Base experience, scoring 9.0, which users say is crucial for self-service and reducing support tickets.
- Users on G2 report that Verint Community provides better Integrations, with a score of 8.1, allowing for seamless connectivity with other enterprise tools, which is essential for larger organizations.
- Reviewers mention that Higher Logic Vanilla's Personalization features, scoring 8.0, are particularly effective in tailoring user experiences, which is a key factor for community engagement.
- Users say that Verint Community's Downloadable Reports feature, scoring 8.3, is highly praised for its depth and usability, making it easier for enterprises to analyze community data effectively.
Pricing
Entry-Level Pricing
Higher Logic Vanilla
No pricing availableVerint Community (formerly Telligent)
No pricing availableFree Trial
Higher Logic Vanilla
Free Trial is available
Verint Community (formerly Telligent)
No trial information availableRatings
Meets Requirements
8.3
83
8.2
13
Ease of Use
8.6
84
8.1
14
Ease of Setup
8.1
72
8.2
10
Ease of Admin
8.5
75
8.0
10
Quality of Support
9.2
81
8.1
13
Has the product been a good partner in doing business?
8.8
74
8.9
9
Product Direction (% positive)
8.4
82
9.0
12
Features by Category
Account Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Q&A Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
8.9
6
Not enough data
9.3
7
9.0
5
9.3
7
Not enough data
7.4
7
8.0
5
7.6
7
Self-Service Platform
9.3
5
9.0
7
9.0
5
8.3
7
Not enough data
5.8
6
7.7
5
7.9
7
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
7.2
23
8.0
9
6.9
14
7.9
7
4.3
5
7.7
8
4.7
5
7.9
7
7.0
5
8.3
7
5.7
5
7.4
7
Community Improvement
8.0
5
7.5
8
5.3
5
6.9
6
5.3
5
6.9
6
4.3
5
6.4
6
Customer Analytics
6.8
35
7.9
8
7.6
36
8.2
11
7.0
11
8.1
9
6.2
13
7.3
8
Community Management
8.1
31
7.9
7
7.8
37
8.3
9
7.0
5
7.9
7
Community Analytics
7.0
5
6.9
7
4.7
5
7.9
7
6.7
5
8.3
8
6.7
5
8.5
8
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Higher Logic Vanilla and Verint Community (formerly Telligent) are categorized as Online Community Management and Customer Self-Service
Unique Categories
Higher Logic Vanilla has no unique categories
Verint Community (formerly Telligent) is categorized as Q&A Platforms
Reviews
Reviewers' Company Size
Higher Logic Vanilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Community (formerly Telligent)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.2%
Computer Games
12.6%
Information Technology and Services
11.6%
Internet
10.5%
Marketing and Advertising
3.2%
Other
37.9%
Computer Software
14.3%
Manufacturing
7.1%
Consulting
7.1%
Sports
7.1%
Retail
7.1%
Other
57.1%
Alternatives
Discussions
What are the main features of Vanilla Forums?
1 Comment
Official Response from Higher Logic Vanilla
Vanilla Forums offers the following features:
Gamification (Badges and Reactions)
Private Communities
Social Groups
Single Sign On
Customizable...Read more
Can I run a Vanilla forum in an embedded frame?
1 Comment
Official Response from Higher Logic Vanilla
Yes, Vanilla is embed-friendly.Read more
Can Vanilla be integrated with the rest of my website so I do not need a separate login for the forums?
1 Comment
Official Response from Higher Logic Vanilla
Yes, you can connect Vanilla to your other systems using our jsconnect plugin. This will allow for a seamless single sign-on (SSO) experience.Read more
What is Verint Community (formerly Telligent) used for?
1 Comment
AT
Verint Community enables brands to empower their customers, partners, and employees with a flexible, customizable community and self-service tool that drives...Read more
Verint Community (formerly Telligent) has no more discussions with answers
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