--- title: Verint Community (formerly Telligent) Reviews meta_title: 'Verint Community (formerly Telligent) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Verint Community (formerly Telligent) works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 14 scale: '5' date_modified: '2026-06-30' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Verint Community (formerly Telligent) Reviews **Vendor:** Verint **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 14 ## About Verint Community (formerly Telligent) Verint® Community™, formerly known as Telligent, is an innovative online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce. You can use Verint Community to reduce demand for support, elevate the voice of the customer, and enhance team productivity. Customers have seen, for example, \>40% average decrease in support cases within the first 6 months of adoption, 33% YoY decrease in support costs, or 41% increase in profit margin. Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems. Start making better decisions with social communities! ## Verint Community (formerly Telligent) Pros & Cons **What users like:** - Users appreciate the **efficient problem resolution** offered by Verint Community, enhancing their overall customer support experience. (2 reviews) - Users find the **Verint Community easy to use** , ensuring quick problem resolution and enhancing customer satisfaction. (2 reviews) - Users value the **extensive documentation and self-learning resources** available in Verint Community for enhanced understanding. (2 reviews) - Users appreciate the **extensive knowledge base** in Verint Community, enabling self-learning and access to additional resources. (2 reviews) - Users value the **extensive analytics resources** provided by Verint Community, enhancing the overall user experience significantly. (1 reviews) - Efficiency (1 reviews) - Fast Response (1 reviews) - Helpful (1 reviews) - Simple (1 reviews) - Speed (1 reviews) **What users dislike:** - Users find the **nested group settings** challenging to manage, along with an outdated administration page interface. (1 reviews) - Users find the **editing difficulties** in group settings frustrating, as the interface is outdated and complex to navigate. (1 reviews) - Users find the **learning curve challenging** and desire more targeted educational content to enhance understanding. (1 reviews) - Users find the **poor interface design** difficult to navigate, with outdated aesthetics and complex settings management. (1 reviews) - Users find **navigation challenging** and desire better educational content linked to gamification for improved learning. (1 reviews) - UX Issues (1 reviews) ## Verint Community (formerly Telligent) Reviews ### 1. Informational and inspirational **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Verint Community (formerly Telligent)?** How fast my problems get solved, and how easy the process is **What do you dislike about Verint Community (formerly Telligent)?** Sometimes not urgent issues get left behind **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** They solve bugs, and website issues ### 2. Excellent community platform **Rating:** 5.0/5.0 stars **Reviewed by:** Tim B. | Social Community Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Verint Community (formerly Telligent)?** I like how customisable it is, you can really make it your own. It is very good on the safety and moderation front which is ideal for our needs. **What do you dislike about Verint Community (formerly Telligent)?** Been a little tricky linking the login B2C with our systems and not a huge fan of the text editor. **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** Helping to bring our industry together by allowing like minded individuals to connect who may otherwise not have been able to. ### 3. New to verint and Telligent - a really helpful community of community managers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Verint Community (formerly Telligent)?** As a new user of verint, I really appreciate the collection of documentation, announcements on relevant recent events and the market place to see additional plugins and features available to compliment the standard out of box experience. **What do you dislike about Verint Community (formerly Telligent)?** Navigation can be a bit tricky and would like to see more specific educational content linked to gamification to encourage learning. **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** Customer self-service - raising support cases etc. ### 4. Verint Community - A Place to Feel at Home **Rating:** 5.0/5.0 stars **Reviewed by:** Matt D. | Senior Manager of Quality Automation and Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Verint Community (formerly Telligent)?** The ability to search and learn on your own is one of the best features for Verint Community. I do not mind asking questions if I don't have the answer, but I always prefer to do as much research as possible to find what I am looking for. Verint Community teaches me how to fish without just giving me a fish! **What do you dislike about Verint Community (formerly Telligent)?** I wish there was a tie in between Verint Community and Elevate that encourages the use of self learning and in turn you receive Elevate points for taking courses. **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** Many of the reasons I go to Verint Community is to gain a better understanding of products that my company has already purchased. There are times my team is using the technology and have a question on how to proceed. Verint Community is the tool that helps make our jobs easier. ### 5. Verint Community has allowed us to completely tailor our customer experience to our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Alex N. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Verint Community (formerly Telligent)?** We can use the platform to create anything we need. We've used our community as our anchor point for all of our customer needs, allowing our users to find any information they need in one place. We've created an experience that fits our branding and aligns with other digital platforms without a significant workload or budget hit. On top of that, the community of fellow users (customers, partners, employees) is world-class, and we genuinely work together to improve our community experiences. **What do you dislike about Verint Community (formerly Telligent)?** The amount of flexibility and customization we can implement is a double-edged sword. This makes things like upgrades and other maintenance is a little complicated, but every release is a continual evolution. The roadmap is aggressive over the next few releases, and the introduced features don't all benefit my business. That is a little disappointing, but I'm excited to see what's to come. **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** -One-stop shop for our customers, making it easier to navigate our user experience -Very flexible branding allows for a custom experience that aligns with our corporate brand and allows us to create an engaging experience -Flexible and open API allows us to change things as needed and connect with all of our other systems -Connected our LMS and Community platforms together, allowing our customers to see training options without logging into another system -Currently building out ways for customers to better connect 1:1, breaking down the barriers our customers have when trying to learn from each other **Official Response from Adrienn Tordai:** > Hi Alex! Huge thank you for the stellar, 5-star review! We're thrilled to hear that you've been able to utilize Verint Community in a way that not only helps your own customers find answers but also aligns with your brand. Advanced customization capabilities are a must for unique branding and recognition. Also, thank you for your notes on upgrades and other maintenance processes. More optimizations are definitely in the works for the Community team! :) Keep up the great work and have an excellent day! ### 6. Highly Recommend the Verint Community Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Raquel W. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Verint Community (formerly Telligent)?** The flexibility of the platform, the ability to customize features and functionality easily. It allows us to be agile in meeting our customers' needs. **What do you dislike about Verint Community (formerly Telligent)?** We have used many other platforms in the past and I can't find much that we don't like about the Verint Community. If anything would like to see improved spam moderation to keep up with AI spam as well as more analytics in the reporting, such as account-based or customer insights and reporting. **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** It is used for customer self-solve, it contributes to support call deflection significantly. it also allows us to understand our customers' needs better. ### 7. Community platform for hr professionals **Rating:** 4.0/5.0 stars **Reviewed by:** Ting Z. | Junior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Verint Community (formerly Telligent)?** As an out-of-the-box SaaS product, Verint Community provides an efficient way for users to interact with posts and form discussions. **What do you dislike about Verint Community (formerly Telligent)?** The group and subgroup settings are very nested and difficult to change or restructure. The administration page UI looks off-putting and old-fashioned. **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** Verint community provides a place fro shared learnings on a topic - within specialist networks of Reward etc. It also provide local and ready made community for our branch special interest groups, regional branch volunteers and help them with engagement & networks support. It also amplifies the voice of our members. ### 8. Happy customer **Rating:** 4.0/5.0 stars **Reviewed by:** Berry P. | Learning & Development Expert - Farm Management Support, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Verint Community (formerly Telligent)?** The Verint Community is simple and clean to use. We will use this as a Customer Support tool on a daily basis to amongst others improve customer sastisfaction. **What do you dislike about Verint Community (formerly Telligent)?** Cannot think of anything at this moment. **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** Customer support at scale, customer sourced innovation, case deflection and harvesting leads. ### 9. Great Platform for Building Engaged Online Communities **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2024 **What do you like best about Verint Community (formerly Telligent)?** The platform is easy to navigate, even for those who aren't tech-savvy. Offers a lot of customization options to tailor the community to specific needs. **What do you dislike about Verint Community (formerly Telligent)?** While basic features are easy to use, advanced features can be a bit tricky to master. Like any software, it has occasional bugs, but they are usually resolved quickly. **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** It is a robust and versatile platform for building and managing online communities and helping me with the same. ### 10. Verint Community - Where you go for results! **Rating:** 5.0/5.0 stars **Reviewed by:** Maria A. | WFO, Program Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Verint Community (formerly Telligent)?** Among the many resources on Verint Community, the most valuable for us have to be the User Groups. The insights and knowledge shared from the Analytics and Quality Groups surpass any expectations we had when joining the group. We've now had our whole team join the Quality Group. We find so much value from the monthly meetings and presentations, what a win. **What do you dislike about Verint Community (formerly Telligent)?** I would love to see more interaction from members on the discussion threads. **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** Providing user guides, AQM terms and phrases, KB information, searching discussion threads, case support, documention reporting. ### 11. Telligent - Nifty Community Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Verint Community (formerly Telligent)?** Telligent Community Platform provides an entire solution of a community platform to be used by businesses and enterprises. Usually CMS is catered for all purposes but this platform is completely towards community development which is helpful. **What do you dislike about Verint Community (formerly Telligent)?** Some of the functionality feel half finished and not completely baked in. Developers in my team had to rectify and resolve majority of the issues and create a custom solution of their own which is time consuming. **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** For my business, it was really helpful to use the tool which gave me access to various Script API using Velocity & .net for backend. These have helped us build widgets and themes based on our requirements and design. **Official Response from Adrienn Tordai:** > Thank you for your (updated) review! Very glad to hear that you found Community useful in developing your community, alongside company-specific customizations to the base product. Also, we appreciate you sharing your experiences on issues around some of the functionalities. Would you be able to provide more details? You can do so here on G2, directly to your customer support representatives, or on the Customer Connection forum. Cheers! ### 12. Solid & reliable community **Rating:** 4.0/5.0 stars **Reviewed by:** Jim C. | Social Marketing Leader, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Verint Community (formerly Telligent)?** The community platform has been serving our user community for more than a decade and has been functioning solidly and reliably throughout these many years. **What do you dislike about Verint Community (formerly Telligent)?** Upgrading to new versions can be a large challenge when there are customizations of which we have many. **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** The community connects our global Emerson users with subject matter experts and local sales engineers 24x7x365 **Official Response from Adrienn Tordai:** > Hi Jim! Thank you for leaving a review for Community! We appreciate your kind comments about our platform from a long-time user like yourself. It’s great to hear that Community is a solid piece in your communication strategy! Thank you for also providing your experience about the upgrading process. We’re continuously working on optimizing this area. I will be sure to forward your comments to our team. Have an excellent day and keep up the good work! ### 13. Customized and implemented in 2017 and made our Members happy **Rating:** 5.0/5.0 stars **Reviewed by:** Vitaliy G. | Manager, Applications Development, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Verint Community (formerly Telligent)?** Ability to customize looks and feel and how easy to configure Groups, Pages and Applications. **What do you dislike about Verint Community (formerly Telligent)?** Can't say much. Upgrading to a new version process is a bit tricky for nontech people. **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** Ability to review their trips by our members and share their once-in-a-lifetime experiences with our Private Luxury Club. **Official Response from Adrienn Tordai:** > Hi Vitaliy! Thank you for the stellar 5-star review of Verint Community! So happy to hear that you found the platform highly valuable when collecting member experiences about your Private Luxury Club. I will pass along your comments to the team. Have an excellent day! ### 14. Amazing place for discussions around Verint products **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Verint Community (formerly Telligent)?** We can provide any suggestions and get support from other community members as well **What do you dislike about Verint Community (formerly Telligent)?** Sometimes it gets much longer time to implement any new features or just change any small portion of existing feature as well **What problems is Verint Community (formerly Telligent) solving and how is that benefiting you?** We can search and check what all other ideas are already there in Community and provide suggestion to those or also get suggestions from others where needed ## Verint Community (formerly Telligent) Discussions - [What is Verint Community (formerly Telligent) used for?](https://www.g2.com/discussions/what-is-verint-community-formerly-telligent-used-for) - 1 comment - [View Verint Community (formerly Telligent) pricing details and edition comparison](https://www.g2.com/products/verint-community-formerly-telligent/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-05+05%3A57%3A10+-0500&secure%5Bsession_id%5D=9d394060-8933-4d3d-bc06-92c8892cf8a7&secure%5Btoken%5D=03223eb4404d49c049a09bb5325552f9556923b4f5c6fdd603696aa902cc716c&format=llm_user) ## Verint Community (formerly Telligent) Features **Generative AI** - AI Text Summarization **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Verint Community (formerly Telligent) Alternatives - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - 4.4/5.0 (427 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,967 reviews)